1. Sandra L. Lassitter
7845 Autumn Street  Portage Michigan 49002  269-760-1203  S.Lassitter88@gmail.com
Offering vast experience in the banking industry with proven effectiveness in these significant areas:
-Operations Management-  -Sales Leadership-  -Employee Supervision-  -Customer Relations-
Loan Origination  Marketing & Promotion  Regulatory Compliance  Community Outreach  Service Excellence
~ Ranked consistently as one of the “Top Five” sales producers in the region between 2001 and 2009 ~
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Current Focus
 Challenging position utilizing the skills noted on the letterhead.
Qualifications Summary
Work experience includes 18 years with Fifth Third Bank and Old Kent Bank beginning as a Senior Float covering
absences, vacations, and short-term leaves and serving in a multitude of job descriptions; over a five year period
performed exceptionally in such titles as personal banker, customer service manager, acting banking center
manager, and lead customer service representative (CSR) across 14 Southwest Michigan branch locations.
 Upon promotion to Customer Service Manager at the Portage branch in 1999 responsible for the day-to-day
operations and daily supervision and performance of seven customer service representatives; in this lead role areas of
accountability included maintaining a balancing record, managing a fund of cash for commercial and consumer
transactions,developing period-end audits and reports, overseeing risk management and referral activities, and creating
the staff schedules to meet the influx of customers.
 Beginning in 2006 responsible for promoting a full line of products and services while cultivating customer
relationships; processed personal,auto, home and home equity loans, refinancing of loans, and lines of credit, as well as
checking/savings accounts, credit cards, IRAs, CDs, and fixed annuities.
 Early employment at American National Bank (later Old Kent) served as a catalyst for success in subsequent
roles; earned promotion to Lead CSR in 1984 based on knowledge, leadership ability, and customer service proficiencies.
 In present role perform administrative and customer service support responsibilities for a residential and
commercial HVAC services provider in Portage, Michigan; duties include scheduling and dispatch of service technicians,
time card review and reconciliation, billing and collection of past due invoices, researching and preparing quotes,pricing
sheet maintenance, ordering parts and supplies for customers and staff, and updating and development of existing and
new procedure manuals.
Recent Experience
Residential Plumbing, Heating & Cooling in Portage, Michigan 2014-Present
 Administrative / Customer Service Specialist
Fifth Third Bank (formerly Old Kent Bank), assignedto Southwest Michigan locations 1994-2012
 Relationship Manager / Personal Banker, Kalamazoo and Portage branches,2006-2012
 Customer Service Manager, Portage Branch, 1999-2006
 Senior Float, served in multiple capacities at various Southwest Michigan branches, 1994-1999
Achievements / Contributions
Relationship Manager / Personal Banker:
 Consistently exceeded or met sales goals for loans, deposits,and fee income 2006-2012
 Ranked “top referrer” in the branch for mortgage leads and investments 2001-2009
- Based on numbers from the Mortgage Department and Securities Department records
Customer Service Manager:
 Supervised seven customer service representatives and their balancing performance 1999-2006
 Reputation for exceptional customer service and excellence in staff balancing record 1999-2006
Senior Float:
 Gained proficiency in each job title while consistently meeting sales objectives 1994-1999
 Provided guidance to branch employees and developed rapport with bank customers 1994-1999
Education / Training
Liberal Arts studies: KVCC; Diploma: Otsego High School
American Institute of Banking (AIB) classes
~ See Membership & Recognition / Early Related Employment / Community Involvement, page 2 ~

2. Sandra L. Lassitter
7845 Autumn Street  Portage Michigan 49002  269-760-1203  sandra.lassitter@gmail.com
Offering vast experience in the banking industry with proven effectiveness in these significant areas:
-Operations Management-  -Sales Leadership-  -Employee Supervision-  -Customer Relations-
Loan Origination  Marketing & Promotion  Regulatory Compliance  Community Outreach  Service Excellence
~ Ranked consistently as one of the “Top Five” sales producers in the region between 2001 and 2009 ~
______________________________________________________________________________________________________
-page 2
Membership & Recognition
Member: Fifth Third Bank President’s Club, 2006-2012
Recipient of the President’s Club Award for high sales achievement, 2006
Early Related Employment
American National Bank (purchased by Old Kent Bank), Kalamazoo / Portage branches, 1979-1994
Lead Customer Service Representative, 1984-1994
Customer Service Representative / Teller, 1979-1984
Community Involvement
Fifth Third Bank promotional events; Personal Volunteer; Fundraiser; Member, 1979-2012
Home Expo
Corporate Olympics
March of Dimes
American Cancer Society
Junior Achievement
Booster Club
Oakwood Neighborhood Association
United Way
Riverbank Run
Teach the Children
Parade of Homes
Grad Bash