Information Technology

1. 103 Sheep River Crest
Okotoks, Alberta, Canada.
T1S 2B6
Home: 587-757-0909
Cell:403-560-6331
Larry Shurville
s_larry@telus.net
Resume
Page 1
SUMMERY
I have extensive experience in Project Support, IT Management, and Engineering Design Systems providing a
lead role for project execution in various areas of an EPCM environment. Continual improvement initiatives from
the planning, implementation and verification of project phases. I am an energetic person with the ability to adapt
to day-to-day situations plus work well under stress by organizing plus prioritizing workloads. Outstanding
customer relations and communication skills with exceptional logic-problem solving skills, group effort and
teamwork focused. I have worked for Colt Engineering/ WorleyParsons for the past 23 years as well as other
Engineering companies in Toronto and Montreal.
EXPERIENCE
Senior Team Lead Helpdesk/Desktop, WorleyParsons, Calgary
Responsible for 30+ Desktop/Helpdesk Staff
Managing Desktop/Helpdesk with day to day activities
Implementation of new Helpdesk SLA and Software to improve users/client satisfaction
Maintaining up to date operating procedures inside the IT department
Performance KPI Appraisals /Salary Adjustments for Staff
Worked with hardware and software dealers to confirm well-timed product delivery
Change Management, and Vendor Management
Team Lead Technical Support Specialist, WorleyParsons/ Colt Engineering
Responsible for 2500+ Desktop installations, upgrades using Ghost, and assuring client satisfaction
Provide support to end users relating to hardware and software, computer applications, LAN components and
peripherals
Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users
Supervise complaint ticketing system and follow timely resolution of all work orders
Install, organize, test, maintain, check and troubleshoot end user workstations and interrelated hardware and
software
Recommend and apply solutions, including on-site repair for remote users, performed off hour help desk support
Created user accounts and managed access control of desktop and Network applications

2. 103 Sheep River Crest
Okotoks, Alberta, Canada.
T1S 2B6
Home: 587-757-0909
Cell:403-560-6331
Larry Shurville
s_larry@telus.net
Resume
Page 2
Maintained hardware and software licenses.
Engineering Design Systems Lead, WorleyParsons, Calgary
Supporting the engineers and designers using Autoplant V8i, AutoCAD 2010/2014, Navisworks 2011, SQL,
Access, Raster Design, MTO, Document Control, SharePoint, and Data Management for clients such as Talisman
Energy, Shell Canada, Plains Midstream, and MEG Energy.
Setting up new databases, editing tables etc. in SQL, applying rights for users and clients using Active Directory
Supporting Windows 7, Windows 8, and Windows 10 operating systems
Trainer – AutoCAD. Navisworks
Experience using Bentley Microstation
Project Quality Manager, WorleyParsons, Calgary
Total – Joslyn North Mine and Suncor – Fort Hills Quality management support to the Project Management Team.
Performing audit/assessments on a regular basis during project execution.
Document Control Audit/Assessment
Quality Management Audit/Assessment
Project Execution Plan
EDUCATION
High School Diploma
SPECIFIC TECHNICAL EXPERTISE/SPECIALIST COURSES
Risk Management Module 1, 2 and 3, Calgary
Apollo Root Cause Analysis, Calgary
Windows NT 4.0, Supporting, Troubleshooting, & Optimizing, Calgary,
AutoCAD Release 9, 10, JRP Systems, Mississauga, Ontario,
Novell Netware, JRP Systems, Mississauga, Ontario,

3. 103 Sheep River Crest
Okotoks, Alberta, Canada.
T1S 2B6
Home: 587-757-0909
Cell:403-560-6331
Larry Shurville
s_larry@telus.net
Resume
Page 3
SELECTED ACCOMPLISHMENTS
Reorganized for help desk procedures, shortening response time from 30 to 15 minutes
Trained and coordinated activities of 30+ help desk personnel, whose efforts resulted in good user experience
INTERESTS
Photography, Photo editing using Photoshop, Paint Shop Pro
REFERENCES
References available once requested