Larry shurville resume
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Larry Shurville has over 23 years of experience in project support, IT management, and engineering design systems. He has held roles such as Senior Team Lead for Helpdesk/Desktop, Team Lead for Technical Support, and Engineering Design Systems Lead. He has extensive experience supporting engineers and designers using various software programs and setting up databases.
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Christopher Kuntz has over 15 years of experience managing IT systems and teams. He has a proven track record of developing high-performing teams and has experience in areas such as infrastructure, project management, security, and business continuity. Currently he is a Field IT Market Unit Manager at Coca-Cola, where he has successfully led teams supporting internal customers.
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Larry shurville resume
- 1. 103 Sheep River Crest Okotoks, Alberta, Canada. T1S 2B6 Home: 587-757-0909 Cell:403-560-6331 Larry Shurville s_larry@telus.net Resume Page 1 SUMMERY I have extensive experience in Project Support, IT Management, and Engineering Design Systems providing a lead role for project execution in various areas of an EPCM environment. Continual improvement initiatives from the planning, implementation and verification of project phases. I am an energetic person with the ability to adapt to day-to-day situations plus work well under stress by organizing plus prioritizing workloads. Outstanding customer relations and communication skills with exceptional logic-problem solving skills, group effort and teamwork focused. I have worked for Colt Engineering/ WorleyParsons for the past 23 years as well as other Engineering companies in Toronto and Montreal. EXPERIENCE Senior Team Lead Helpdesk/Desktop, WorleyParsons, Calgary Responsible for 30+ Desktop/Helpdesk Staff Managing Desktop/Helpdesk with day to day activities Implementation of new Helpdesk SLA and Software to improve users/client satisfaction Maintaining up to date operating procedures inside the IT department Performance KPI Appraisals /Salary Adjustments for Staff Worked with hardware and software dealers to confirm well-timed product delivery Change Management, and Vendor Management Team Lead Technical Support Specialist, WorleyParsons/ Colt Engineering Responsible for 2500+ Desktop installations, upgrades using Ghost, and assuring client satisfaction Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users Supervise complaint ticketing system and follow timely resolution of all work orders Install, organize, test, maintain, check and troubleshoot end user workstations and interrelated hardware and software Recommend and apply solutions, including on-site repair for remote users, performed off hour help desk support Created user accounts and managed access control of desktop and Network applications
- 2. 103 Sheep River Crest Okotoks, Alberta, Canada. T1S 2B6 Home: 587-757-0909 Cell:403-560-6331 Larry Shurville s_larry@telus.net Resume Page 2 Maintained hardware and software licenses. Engineering Design Systems Lead, WorleyParsons, Calgary Supporting the engineers and designers using Autoplant V8i, AutoCAD 2010/2014, Navisworks 2011, SQL, Access, Raster Design, MTO, Document Control, SharePoint, and Data Management for clients such as Talisman Energy, Shell Canada, Plains Midstream, and MEG Energy. Setting up new databases, editing tables etc. in SQL, applying rights for users and clients using Active Directory Supporting Windows 7, Windows 8, and Windows 10 operating systems Trainer – AutoCAD. Navisworks Experience using Bentley Microstation Project Quality Manager, WorleyParsons, Calgary Total – Joslyn North Mine and Suncor – Fort Hills Quality management support to the Project Management Team. Performing audit/assessments on a regular basis during project execution. Document Control Audit/Assessment Quality Management Audit/Assessment Project Execution Plan EDUCATION High School Diploma SPECIFIC TECHNICAL EXPERTISE/SPECIALIST COURSES Risk Management Module 1, 2 and 3, Calgary Apollo Root Cause Analysis, Calgary Windows NT 4.0, Supporting, Troubleshooting, & Optimizing, Calgary, AutoCAD Release 9, 10, JRP Systems, Mississauga, Ontario, Novell Netware, JRP Systems, Mississauga, Ontario,
- 3. 103 Sheep River Crest Okotoks, Alberta, Canada. T1S 2B6 Home: 587-757-0909 Cell:403-560-6331 Larry Shurville s_larry@telus.net Resume Page 3 SELECTED ACCOMPLISHMENTS Reorganized for help desk procedures, shortening response time from 30 to 15 minutes Trained and coordinated activities of 30+ help desk personnel, whose efforts resulted in good user experience INTERESTS Photography, Photo editing using Photoshop, Paint Shop Pro REFERENCES References available once requested