1. Bhanu Bhatia
SAP Basis Support Engineer
Customer Support Engineer
(+91) 9953180143
bhanu.bht9@gmail.com
bhanu.bhatia@outlook.com
Profile A successful IT Administrator with extensive analytical and software
experience of investigating and diagnosing network problem and also
knowledge of IT operating systems, especially Windows, Exchange and
Microsoft Office. Multi-talented with good all-round technical skills
and the ability to develop and maintain close working relationships
with other support teams. Having the personal drive required to deliver
a service that exceeds the expectations of colleagues and end users
through a positive, well organized and structured work ethic.
Looking for a career advancement opportunity with a company that
will challenge my problem solving skills and allow me to develop my
knowledge & potential.
Experience Alight Solutions (August 2015 – Till Present)
(Customer Support Engineer).
Pentagon System and Service Pvt. Ltd (March 2012 – June 2015)
L2 Desktop Support Engineer
Profile: IT Support Engineer at Nielsen India (Pvt.) Ltd
Roles and Job Responsibilities:
• Managing Network and Systems for more than 300 Desktops/Laptops in Delhi
Research office, Delhi CRS and RMS Field office.
• Planning, implementing & troubleshooting LAN. The job involves routine
administration, maintenance and backup of the data, along with giving support to
the users for software.
• Printer troubleshooting, Software troubleshooting and Hardware
troubleshooting.
• Managing the team and motivate them to render the best services.
• Played an instrumental role in setting up and installation of IT systems and
servers in the newly shifted office in Gurgaon.
• Timely respond to calls and E-mails from users on desktop, network and printer
related issues.
• Taking care for the installation of new or existing HP / Compaq / IBM / Dell
series of servers and coordinate with the supported vendor in case of any
server break down calls.
• Installation, configuration & troubleshooting of Outlook 2003 , 2007, 2010,
2013 and Cloud

2. • Referring knowledge base & tagging Task ID’s during call closure
Call Management:
• Providing response & timely solution to customer calls using Nielsen Service
Point tool.
• Closure of logged calls with proper comments and confirmation from the
customer side.
Vendor Management:
• Follow up with respective vendors for any Desktop, Server Installation and
break down calls.
• Analyzing various vendor call reports for average resolution time & failure
rate.
• Establishing good relations with vendors to get the best services for end user.
Asset Management:
• Taking care of Asset Inventory
• Taking care of branches’ asset collection as per quarterly refresh and growth
Appreciation and Rewards:
• Appreciated by client in 2013 for successful completion of Nielsen Audio
Integration (Nielsen + Arbitron), that happened in 2 phases
• Appreciated by client in 2013 for providing the IT support in the Nielsen
Consumer 360 Event to Global leaders without disturbing the normal
activities in office
• Appreciated by client in 2014 for managing the team for getting 270 machines
rolled in 1 month along with the window7 enterprise version.
Strategic Outsourcing Service Pvt. Ltd (June 2011 – January 2012)
System Administrator
Responsible for implementation of UIDAI (AADHAAR) project.

3. .
Skills
SAP Basis Administration
Installation and configuration
Client administration
Analyzing and solving system dumps and system logs
Architecture (System Landscape, Work Process, Clients, SAP Memory,
RFC)
Starting/Stopping SAP R/3 (Diagnostics, Logs)
Security (Users, Authorizations Eg, Role Maintenance, Group Role
Maintenance )
Spool administration
STMS (Overview, Architecture, How to do transports, How to check
transports logs etc)
Work Load Analysis
Server OS
Windows 2003 Server, Windows 2008 Server.
Client OS
Windows XP Professional, Windows 2007, Windows 8, Windows 8.1
Hardware
Assembling Pc, Hardware Installation & Troubleshooting
System
Active Directory, DNS, DHCP, Microsoft Exchange Server 2003
Software
Outlook Web Access, Microsoft Office Outlook, Cloud outlook and
troubleshooting.
Packages
MS - Word, MS - Excel, MS - Access, MS - Power Point.
Technical Qualifications
High Technology Institute 2016
SAP BASIS
Jetking Institute 2011-2012
Computer Hardware & Networking Course
• N+ (Completed)
• MCSE (Completed)
• CCNA (Completed)
• Linux (Completed)

4. Lal Bhadhur Shastri Institute 2008-2009
Web Designing Computer Course
Education Delhi University 2011-2015
BA (Graduate)
12th
(C.B.S.E) 2008-2009
Sarvodaya Vidyalaya, Pitampura, Delhi
10th
(C.B.S.E) 2006-2007
Sarvodaya Vidyalaya, Pitampura, Delhi
Additional Information
Date of Birth 30th
May 1991
Marital Status Single
Nationality Indian
Languages Known English, Hindi & Punjabi