1. Honour Jokonya
Curriculum Vitae – pg 1
Honour K. Jokonya
Contact Details:
Mobile +971502351681
+971558043429
Email: honourkjoks@gmail.com
Objectives:
To provide high quality service for the organization which I am employed with to ensure customer loyalty
at all times. I also seek to grow academically and experience wise so as to keep abreast with the dynamic
business environment so as to ensure customer satisfaction.
Personal/Professional Profile
Skills key attributes
 Excellent English language skills.
 Basic French and basic Portuguese language skills
 Excellent communication and organizational skills.
 Good organizational and time management skills
 Employee supervision,
 Hiring and training employees,
 Customer service,
 Conflict resolution,

2. Honour Jokonya
Curriculum Vitae – pg 2
 Service recovery skills,
 Higher professionalism & multitasking skills.
 Structured problem solving skills.
 Computer literate, keen to embrace new technology
Key attributes
 Consistent ability to meet deadlines and prioritize whilst maintaining consistently high standards.
 Able to work under pressure
 Ability to work with diverse management
 Positive attitude with ability to learn and grow.
 Goal orientated and self motivated
 Hardworking and high flexibility to work overtime
• Eager to help people with special needs such as young children or people with disabilities
Academic Qualification
 O LEVEL
 A LEVEL
Professional Qualification
 Bachelor of Commerce Tourism and Hospitality Honors Degree
 Diploma in Computer Studies
 International Computer Driving License
 Marketing for non-marketers
 Food Handlers Certificate
 First Aid
Experience
1) Company : Tim Hortons UAE
Position held: Service Crew Team Leader

3. Honour Jokonya
Curriculum Vitae – pg 3
Period : September 2015 to date
Duties
 To welcome and seat diners
 To organise and manage team members: organising their work and training new staff members
recruited
 To organise the layout of the dining room to create a warm and welcoming atmosphere
 To co-ordinate with the kitchen
 To ensure team offers the highest level of service in the welcome it extends to its customers and
the way its serves their meals
 To ensure that customers are satisfied with the service they receive
 To promote customer loyalty through the quality of service provided
 To ensure health and safety rules are complied with
 To manage stocks
 To ensure the continuity of the equipment supplied for his or her use
2) Company : Innscor Africa Limited PIZZA INN
Position held: Store Manager
Period : 1 year (1 February 2014 to 30 August 2015)
Duties
 Purchasing F&B stock
 Stock control
 Storage control
 Goods receiving
 Monthly stock takes
 Planning and carrying out of F&B budgets
 Assisting the Food & Beverage Department with budgets
 Costing of menus or restaurants
 Relevant financial reports and other financial duties
3) Company : Bulawayo Rainbow Hotel
Position held: Graduate Management Trainee
Period : March 2011 – January 2012
Duties
Rotated in all departments in the organization and also trained as HOD each department. The departments
included Housekeeping, Front office ,Kitchen, Restaurant, Guest services, Food and beverage control,

4. Honour Jokonya
Curriculum Vitae – pg 4
Accounts and Procurement, IT, Maintenance, and Quality control departments
Company : Vineyard Funeral Assurance
Position held: Data Capture
Period : January 2008 – February 2009
Personal Details
Date of Birth: 06 April 1988
Sex: Male
Nationality: Zimbabwean
Passport number DN585998
Emirates ID 784-1988-9748610-0
Marital status: Single
References: will be furnished upon request