1. Mir Niaz Morshed
Address: Ka-24, Kalachadpur, Flat-603,5th Floor,
Gulshan-2, Dhaka-1212, Bangladesh.
Mobile:
Email: mir.niaz.morshed@gmail.com
Date of Birth: 5th October, 1982
Nationality: Bangladesh Passport No.-AG2331881
Marital Status: Married
Language Skills: Fluent English, Fluent Bengali, Fluent Hindi, Basic French & Italian.
Skype ID: niaz.morshed82
Notice Period: 4 weeks
Personal Profile
I am Niaz Morshed, General Manager, Thai Nation (fine dining restaurant), Dhaka, Bangladesh. I am
a food blogger, writer and food & beverage service trainer. I strongly relate to my 9 years of
experience in Food & Beverage Service, Training, Management, and Restaurant Operations &
Planning to Innovations. I am a team member who has a natural serving heart and commitment to
providing the very best in service and care. I have ability to handle multiple priorities at a time. I
have competent in organizational, time management skills and I can demonstrate good judgment,
problem solving and decision making skills.
Education & Professional Qualifications
2015: Certificate in Global Hospitality Management
Cornell University School of Hotel Administration
Online Course (edx.org) –I.D Verified Certification
Grade-94% Average Marks
https://verify.edx.org/cert/88024cfd679f4afcb36b4f55d46cc0b5
2015: Honor Code Certificate
Wine Appreciation Course
World of Wine-From Grape to Glass
Grade-82% marks
https://verify.edx.org/cert/a7a4f50713d44ed49d459d9a422af5d3

2. 2015: Diploma in Food Safety
Advanced Learning Interactive System Online, Galway, Ireland
ALISON (http://alison.com/ ) Online Course
Certified Alison Graduate (Online Course)
Grade-98% marks
2015: Diploma in International Tourism with English
Language Studies
Advanced Learning Interactive System Online, Galway, Ireland
ALISON (http://alison.com/)
The Global Text Project (http://globaltext.terry.uga.edu/ )
Online MOOC course
Grade-89.90% marks
2015: Diploma in Human Resources
Advanced Learning Interactive System Online, Galway, Ireland
ALISON (http://alison.com/) Online Course
Course Publisher-The Open University (http://www.open.ac.uk/ )
Certified Alison Graduate (Online Course)
Grade-98% marks
2015: Honor Code Certificate-Leadership Training
Inclusive Leadership Training:
Becoming a Successful Leader
Online Course (edx.org) Catalyst Inc.
Grade-100% Average Marks
https://verify.edx.org/cert/6ebd19e6eba242b3b83ed10541a5c3bf
2015 Certificate Course -Building an Online Business
ALISON (http://alison.com/) Online Course –Published by-Google
Google.com Official Certificate (Grade-93% marks)
2015 Child Nutrition and Cooking
Coursera.org www.coursera.org (Online Course)
Stanford University, School of Medicine
2015 Advanced Online First Aid Training
First Aid for Free, United Kingdom

3. 2007: Diploma in Food Preparation and Culinary Arts
(I.V.Q level-2)
The City & Guilds, London, United Kingdom.
Result – Distinction
2007: Diploma in Food & Beverage Production
(1 year Chef Course)
Tommy Miah’s institute of Hospitality Management.
Result- A (Medium of Instruction-English)
2015: Honor Code Certificate-Conversational English Skills
Online Course (edx.org) Tsinghua University, China.
Grade-86% Average Marks
https://verify.edx.org/cert/853083791d644f468333284ce3c5b1c6
2001-2005: University of Dhaka
B.S.S (Hons) Department of Peace & Conflict Studies
Completed 2nd year (Under Graduation not completed)
Result- Not Completed
2000: Higher Secondary Certificate
Jahanabad cantonment Public College
Business Studies 1st Division
1998: Secondary School Certificate
Bagherpara Pilot high School
Business Studies 1st Division
Key Skills
• Food and beverage Management and restaurant operations.
• Maintaining excellence in customer care.
• Allocating resources, both human and material, to maximize performance and
efficiency.
• Planning, organizing and coordinating special events and functions
• Ensuring compliance with Health & Safety and Health & Hygiene legislation.
• Stock management, rotation, replenishment and stocktaking.

4. • Identifying and selecting suppliers/wholesalers ensuring cost-effectiveness.
• All aspects of Yield management and production of annual budgets.
• Payroll management.
• Personnel Management:
• Interviewing, assessing and recruiting suitable applicants across disciplines.
• Devising, implementing and delivering in-house training.
• Conducting regular reviews and appraisals.
• Food & Beverage Training Specialist
Pre-Opening Experiences
1. Pizza Hut (Dhanmondi)- Core Team Trainer (2007)
2. Wasabi (Japanese Restaurant)-Waiter and Service Trainer (2010)
3. Teppanyaki (Japanese Style Live Cooking)-Waiter (2010)
4. Le Soufflé (French Fine Dining)-Waiter and Service & Menu Trainer
(2010-12)
The Deli (Café & French Pastry Shop)-Waiter (2011)
5. Guest Cafeteria (United Hospital)-New project development-Asst. F & B
Manager
6. Fantacium (Kids indoor playground & café)- F & B Consultant
7. Thai Nation™ (Thai fine dining restaurant as a Pre-opening General
Manager)
Career History
Current Position
(Thai Fine Dining Restaurant)
Road-7 House-42/1 Block-H
Banani Model Town, Dhaka-1213, Bangladesh.
From - 15/11/2015 To Till Date.
Main Job Tasks and Responsibilities
Set operating goals and objectives
Assess staffing requirements and recruit staff
Train and coach staff
Prepare and implement standard operating procedures
Manage staff performance in accordance with established standards and procedures
Ensure staff know and adhere to established codes of practice
Organize and monitor staff schedules
Maintain employee records
Co-ordinate restaurant operations during each shift
Monitor adherence to health, safety and hygiene standards in kitchen and restaurant
Keep records of health and safety practices

5. Ensure compliance with restaurant security procedures
Interact with customers
Advise customers on food and beverage choices
Oversee preparation of food and beverage items
Ensure adherence to set recipes
Ensure quality of food and beverage presentation
Observe size of food portions and preparation quantities to minimize waste
Interact with customers to ensure all inquiries and complaints are handled promptly
Plan and co-ordinate menus
Analyze food and beverage costs and assign menu prices
Total restaurant receipts and reconcile with sales
Ensure cash management procedures are completed accurately
Set and monitor budgets
Analyze budget variances and take corrective actions
Establish and implement financial controls
Implement and oversee cost cutting measures
Plan and monitor restaurant sales and revenue
Organize and supervise marketing and promotional activities
Maintain business records
Prepare and analyze management reports
Determine and execute operating improvements
Check and order supplies of non-food items
Identify and estimate food and beverage supply requirements and place orders with suppliers
Negotiate purchase prices and develop preferred suppliers
Schedule food and beverage deliveries
Check quality of deliveries and documentation
Ensure correct storage of supplies
Arrange for maintenance and repairs of equipment and services
Keep current with trends in the restaurant industry
Assistant Restaurants & Bar Manager
Bellagio Limited
5 star restaurants & bar complex
In Charge, Le Soufflé (French Fine Dining)
The Deli (Café)
www.bellagio.com.bd
Reporting to Restaurant Owner & Head of Finance
From -16/9/2014 to 12/11/2015.
Bellagio Limited (www.bellagio.com.bd) is the number 1 restaurant and bar in Bangladesh. It’s a
luxurious and up market restaurants and bar complex which is run by an Irish Executive Chef
Gerard Wallace. Bellagio has 6 different f & b outlets and bar. This is the only restaurant whose
yearly turnover is more than 1 million dollars. Bellagio limited offers banquet facilities for large
parties (maximum-300) and average 300 guests served every day.
Responsibilities:
Leading a team of 110 within a 5 Star restaurants and bar from a multitude of different
nationalities. In direct charge of a budget exceeding $1 million yearly. Manage the P&L of the
restaurant and bar and head the food and beverage service. There are 6 F&B outlets within this
gorgeous restaurant. Applies creative solutions and purposes ideas to grow develop and improve
the business. Consistently monitors of food and beverages being served and service quality,
escalating any major problems/complaints to Senior Management. Provides specialist advice to
customers and colleagues on food and beverages. Actively seeks and reviews customer feedback in
regard to food quality, service and overall satisfaction and takes appropriate and timely action.

6. Achievements:
• Within the last 12 months, I have given the restaurant a new identity with new branding.
• Back to basic training program for waiters and bartenders
• Increase daily sales by 20%
• Implementation of new employment law and best practice in Bangladesh
• Increase of guest average
• Implementation of new operating standards
• Managing 110+ staffs
United Hospital Limited
www.uhlbd.com
Reporting to F & B Manager
From- 1/5/2012 to 15/9/2014.
An international standard hospital with 350 beds in Dhaka, Bangladesh. It has 3 f & b outlets which
serves more than 2000 guests per day. Also, we have to cater for the 1700 staffs of the hospital
everyday including breakfast, lunch and dinner. Managing and leading a team of 165 f & b staff.
Responsibilities:
Leading a team of 165 within an international hospital. In assistant charge of a budget exceeding $2
million yearly. Manage the P&L of the department and head the restaurants and cafeteria within the
hospital. Assisting F&B Manager for overall operation which includes 3 outlets delivering over 2000
Guests per day and serving 1700 colleagues & 300 patients every day.
Achievements:
• Successfully developing and training new supervisors in all areas of the operation.
• Increasing the food and beverage revenue 75% per day
• Whilst decreasing expenses
• Implementing training plan for the servers
• Managing 165+ staffs and serving more than 3000 guests a day
Reason for leaving: I was offered the opportunity to develop my career into a Restaurant Manager
role with Bellagio Limited.
Bellagio Limited
5 star restaurants & bar complex
In Charge, Le Soufflé (French Fine Dining)
The Deli (Café)
www.bellagio.com.bd
Reporting to Restaurant Owner & Head of Finance
From -3/7/2010 to 30/4/2012.
Bellagio Limited (www.bellagio.com.bd) is the number 1 restaurant and bar in Bangladesh. It’s a
luxurious and up market restaurants and bar complex which is run by an Irish Executive Chef
Gerard Wallace. Bellagio has 6 different f & b outlets and bar. This is the only restaurant whose
yearly turnover is more than 1 million dollars.
Responsibilities:
I was the pre-opening f & b service staff of Japanese restaurant Wasabi & Teppanyaki and Le Soufflé
(French Fine Dining & Wine Bar). Maintain complete knowledge of table/seat/station numbers,
room capacity, hours of operation and proper table set up. Follow the opening/closing procedure.
Follow the opening/closing procedure. Should inform the restaurant manager any matters or
problem with related to guest satisfaction. To ensure that all working area is kept clean following
the Hygiene standards. To ensure food and beverage orders are delivered as per the standards of
Bellagio limited. Anticipate guest needs, respond promptly and acknowledge all guests by
maintaining positive guest relation at all times. Handles all complaints following the instant as per
guest complain handling procedures.

7. To perform other assigned duties as and when required by the outlet managers and supervisors.
Adhere to all payments, cash handling and credit policies/procedures. .To be ready to work
willingly to any assignment given.
Achievements:
• Trained more than 50 F & B waiting & bar staff
• Outstanding guest feedback and appreciations
• Highest suggestive and up selling records
• Fine dining service training
• Employee of the month award
• Implementation of new operating standards
• Conducted Japanese, French and Spanish menu training for other waiting staffs
Reason for leaving: I was offered the opportunity to develop my career into a Assistant Food &
Beverage Manager role with United Hospital Limited (www.uhlbd.com) ,one of the best hospitals in
Bangladesh. That was a huge break in my professional career.
Team Member /Buddy Trainer (Service)
Pizza Hut
Yum Restaurants Inc. U.S.A
Top 5 Pizza Hut restaurants in Asia
Reporting to Restaurant General Manager
From -24/12/2006 to 24/5/2010.
Pizza Hut (gulshan-1) was the first ever international chain restaurant in Bangladesh.
Pizza hut (Gulshan-1) is one of the biggest Pizza Hut restaurants in Indian subcontinent
with 270 seats. Pizza Hut, Gulshan’s Yearly turnover more than $1 million. Serving more
than 750 guests per day on an average. This outlet is the flagship and first ever
international chain restaurant in Bangladesh.
Responsibilities:
To train up the team members (food and beverage service).Maintain complete knowledge of
table/seat/station numbers, room capacity, hours of operation and proper table set up.
To take the on the job examination of the team members and also theoretical examination in every
3 months. To conduct back to the basic training for all the team members. To supervises the
opening shift and closing shift. To provide practical Micros and Epos training and update
information. To provide excellent customer service like a customer maniac. Supervise daily check
list and inventory. To check back the customer satisfaction about food and service. To help the
restaurant general manager for weekly roaster of front of the house (service).To conduct cross
training for the service team members. Work as a team in order to ensure complete guest
satisfaction. Maintain cleanliness of tables including empty glassware, plates, silverware, crumbs,
glass condensation etc. Respond immediately to any additional request of any guest. At the
conclusion of the meal, ensure that all unnecessary items have been removed from the table and
that the table is clean prior to delivering the check to the guest. Notify a manager of any problems
or concerns. Give service beyond the guest’s expectations, give personal attention and show
enthusiasm. Perform closing and running duties, side work and cleaning.
Achievements:
• People Maniac Award for outstanding team leadership from Yum India C.E.O
• Silver Award winner of CHAMPS Challenge 2008 as a service team leader (New Delhi, India)
• Gold Award Winner of internal CHAMPS Challenge 2008 (Pizza Hut Team Gulshan)
• Trained more than 70 new team member in 3 years
• Outstanding guest feedback and appreciations
• Yum Bucks Award for up selling for 8 times (Cash Reward)
• Customer Maniac Award Winner (3 times)
• Employee of the year award
• Learned how manage huge rush
• Leading a team of 50+ front of the house team member as a Service Buddy Trainer

8. Family References
Mir Rownak Ali
(Relationship-father)
Upazila Ansar & V.D.P Officer (Ministry of Home)
Manikganj Sadar, Manikganj, Dhaka, Bangladesh.
Contact No.-01714387898
Mir Nahid Mahmud
(Relationship-Elder Brother)
Assistant Professor, Department of Economics
University of Dhaka
(Currently P.H.D student State University of New York, U.S.A)
Contact No.-+15182109084
Professional References
Brigd. Gen (Retd.) Shahidul Islam
Director Operation and Administration
United Hospital Limited
+8801914001113
shahidul.islam@uhlbd.com
Sarwar Alam Chowdhury
Assistant Finance Controller
Bellagio Limited
+8801730333334
sarwar@bellagio.com.bd
Kazi Tanvir Akhter
Head of Operation
Transcom Foods Limited (Pizza Hut & K.F.C)
+8801819409786
Humayun Reza Khan
Manager, Food & Beverage, Catering
United Hospital Limited
+8801914001322
humayun.reza@uhlbd.com
A.K.M Sayed-ul-Haque
In Charge, H.R & Administration
Thai Nation™
+8801534906131
+8801682585361
john@thaination.com.bd