1. JODIE C. CAPEZZA
4405 Randolph Way Apt 119
Palm Beach Gardens, Florida 33410
201-694-2093 (cell)
PROFESSIONAL EXPERIENCE:
Carpenter Electric West Palm Beach, Florida 2016 Temporary Position
• Prepare Bank Deposits, scanning checks into bank and exporting files via Excel.
• Collections on a daily basis.
• Investigation of Overpayments and Duplicate payments.
Gaffney Kroese Supply Corp. Somerset, NJ 2014-2015 Accounts Receivable
• Posted 25-35 customer payments by recording cash, checks, and credit card transactions on a daily basis
• Posted revenues by verifying and entering transactions form lock box and local deposits.
• Updated receivables by totaling unpaid invoices.
• Maintained records by microfilming invoices, debits, and credits.
• Verified validity of account discrepancies by obtaining and investigating information from sales, trade promotions,
customer service departments, and from customers;
• Resolved valid or authorized deductions by entering adjusting entries.
• Resolved invalid or unauthorized deductions by following pending deductions procedures.
• Resolved collections by examining customer payment plans, payment history, credit line; coordinating contact
with collections department.
• Used Navision Software
Mottahedeh Cranbury, NJ 2013- 2014 Customer Service Rep
 Maintained financial accounts by processing customer adjustments.
 Recommend potential products or services to management by collecting customer information and analyzing
customer needs.
 Processed orders received via Email, Mail, Sales Rep, EDI, and Fax
 Issued and followed up on Customer Return Authorizations.
 Kept track of all back orders, special orders, and future date orders as well as tracking packages via UPS and Fed
Ex due to shortage or non-delivery claims.
 Opened customer accounts by recording account information in Great Plains
 Maintained customer records by updating account information in Great Plains.
 Resolved products or service problems by clarifying the customer's complaint determining the cause of the
problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment;
following up to ensure resolution.
 Great Plains Software
ON TARGET STAFFING N.Brunswick, NJ 2002 – 2013 Accounts Receivable
 Managed accounts receivables, collections, administration and customer service for a $30 million company.
 Prepared and processed up to 150 invoices on a daily basis.
 Posted incoming cash receipts and prepared bank deposits.
 Brought 75% of aging to less than 60 days within six months on employment.
 Recovered overdue amounts of $25,000, made up to 100 collection calls weekly.
 Excel at negotiating workout agreements.
 Established reputation for outstanding customer service.
 Assisted in the processing of payroll for up to 3000 temporary staffing employees.
 Demonstrated expertise with Staffsuite collections software.
 Provide executive support for the CEO and CFO.
 Liaison between salesmen and clients.
 Staffsuite and Crystal Reports software

2. IMPACT PERSONNEL Princeton, NJ 1999 – 2001 Accounts Receivable
 Documented daily cash receipts, collected overdue accounts and resolved charge backs and
short payment issues.
EDUCATION
Business courses, Kingsborough Community College