1. JOB DESCRIPTION
Job Title: HR Specialist
Job Field: Shared Services Job Family: Operations
Job Category - Level: Professional – Experienced Grade: 1
Company: Index Holding Division: Index Shared Services (ISS)
Report To: Managing Director of ISS
JOB PURPOSE
The Human Resources Specialist assists in the implementation of the Human Resources practices
and objectives that will provide an employee-oriented, high performance that emphasizes
employee engagement, empowerment, quality, productivity and standards in line with INDEX
Holding’s strategic plan, vision, mission, values goals and objectives.
MAIN RESPONSIBILITIES/KEY DUTIES
 Processes Job Analysis, develops & maintains existing / new job descriptions,
 Prepare and develop the job description template based on the nature of the divisions,
 Prepares Annual reports, analyzing, and summarizing data of all HR activities,
 Maintains HR Policies & Procedures and Employee Handbook,
 Develops & maintains HR application forms such as recruitment approvals, leaves forms,
warning, promotion & salary adjustment forms, etc.
 Coordinates recruiting, selection and employment process (e.g. writing/editing job
descriptions, advertising, processing applications, preparing screening criteria,
dministering/evaluating tests, scheduling interviews, etc.).
 Controls, maintains manpower plan and prepares related monthly and weekly reports.
 Establishes recruiting requirements by studying organization plans and objectives; meeting
with managers to discuss needs.
 Processes New employee orientation as needed and/or assigned for the purpose of ensuring
employees are knowledgeable of company policies & current practices processes.
 Administrates disciplinary procedures,
 Conducts investigations of employees for disciplinary matters, write reports regarding the
investigations and make discipline recommendations in consultation with the Managing
Director.
 Provides employee relations support to employees by providing effective conflict resolution
advice and counseling,
 Handling Visa Cancellations, Handovers and End of Service reports.
 Develops a check list for all requirements and steps needed and generate weekly report for
accurate information.
 Assists Managing Directors in all HR related issues.
 Processes promotions and salary increments procedures.

2. OTHER JOB REQUIREMENTS
 Assist in developing the grading structure, salary scale, and business related policies and
procedures.
 Assist with HR Coordinator Created and developed main staff data master sheet.
 Assist in Employment Visa applications process.
 Creates & develops a form of daily/weekly reports on a regular basis about the operation
and progress of HR Operations.
 Assists HR Coordinator and PRO for ministry of labor visa procedures.
 Handles related tasks as assigned by Managing Director of ISS.
 Protects organization's value by keeping information confidential.
PERSON SPECIFICATION
Experience, Qualifications Knowledge & Skills
Experience:
• Minimum 4 years experience in similar HR expertise.
• Excellent knowledge of Microsoft Office package with the ability to learn new software
applications.
• Good practice of communication and confidentiality protocol,
• Visibility of work requires attention to detail, excellent organizational skills, and discretion with
confidential information
Qualifications & Knowledge:
• Masters Degree Graduate,
• Must be proficient and knowledge of UAE Labor Law.
• Knowledge of Company policies, procedures and systems,
• Work environment maturity and professionalism,
• Understanding of HR and employment issues relevant to HR,
Skills:
• Excellent report-writing, analytical skills with strong attention to details.
• Strong ability to multi-task and respond effectively to changing priorities and demands.
• Good interpersonal skills and a positive attitude to dealing with people,
• Excellent communication skills both written and verbal,
• Strong capability in creative problem solving and effective issue resolution is essential.
• Ability to use own initiative
• Excellent organizational skills and discretion with confidential information,
• Ability to cope with competing demands, to prioritize tasks and to meet deadlines,
• Capable of working independently and as part of the team,
• Dependable, responsible, and self motivated.