Kelvin Dudley has over 20 years of experience in customer service, sales, and property management. He has a proven track record of building relationships, improving processes, and increasing productivity and efficiency. Some of his accomplishments include creating the first senior citizen expo at Ebenezer Primm Towers, developing an employee recognition program that improved branch efficiency at Citibank, and receiving multiple awards for customer service excellence and sales referrals. Currently he is the Assistant Property Manager at Ebenezer Primm Towers, where he oversees maintenance staff and manages rental payments and the waitlist application process.

1. Kelvin R. Dudley
823 DOBSON APT. 3S Evanston, IL 60202
(847)864-2814 kelvindudley1980@yahoo.com
Experienced Customer Service/Sales Professional with proven ability to build and maintain relationships with
diverse client bases that create referral opportunities for segmented business partners. Recognized ability to
identify process improvements and developing solutions to increase employee productivity and Customer
Service efficiency. Self-motivated with strengths in
Problem Resolution Organizing Coaching and Training
Team-Building Customer Relations Sales
CAREER HIGHLIGHTS
 Created andimplemented 1st ever Ebenezer Primm Tower Expo that brought organizations and facilitators to Senior
Citizenbuilding to inform, educate, andempower senior citizenresidents.
 Selected to Las Vegastravel team, to trainnew bankmerger staff andsetupnew branchoffices.
 Developedand implemented employee recognitionprogram in EvanstonBranch“ABCD” that improvedbranch
efficiency.
 Chosento startupnew BankBranchconcept inSears Grand Store (Sales, Customer Service, anddailyoperations)
 Presented withCitiStar Award for Excellence inReferrals.
 ReceivedCitiStar Award for Superior Customer Service.
PROFESSIONAL EXPERIENCE
Assistant Property Manager, Ebenezer Primm Towers, Evanston, IL (June 2013- Present)
Provide leadershipanddirectionof the maintenance staffintimelyandefficient completionof dailywork orders. Receive
rental payments andprocess deposits. Manage the Waitlist applicationprocess via telephone andwritten correspondence.
 Created Apartment Checklist that reducedAnnualUnit InspectionHousekeepingviolations.
 Decreasedoutstandingresident ledgers byamplifying communication withresidents bothverballyandwritten.
 Effectivelycommunicate withowners, management, corporate office, residents and contractors to complete building
wide projects as needed.
 Administer annualtenant recertification’s in compliance to HUD guidelines
Doorman, 1420 Condo Association, Wilmette, IL (October 2008-May 2013)
 Performedcustomer service andsecurity duties to residents.
 Handled packages andshipments delivered to building.
Citibank, (March 1997-April 2008)
Service Officer, Evanston, IL, (May 1999-April 2008)
 Establishedand cultivated relationships with walk-in customers to opennewaccounts and process loans. Ensuredall
bank documents andreports were inaudit compliance.
 Successfullypromotedbank products and services at off premise seminars to identifyandsupport mortgage,
investment, andbusiness partners.
 SpearheadedEvanston Branch Service Planthat decreased Branch Attrition numbers andstreamlinedSalesProcess.
 CoachedandtrainedTeller staff that improvedcustomer service deliveryand increasedstaff referrals.
 Traveledto Northshore Branchlocationto supplement staffingneeds (Teller functions, Operations andPersonal
Banking functions).
 Planned branchfundraisers andcoordinatedmonthlyevents to market companybrandandcross-sell bank products
and services in the community
Customer Service Representative, Chicago, IL (March 1997-May 1999)
 Accuratelyperformed Teller transactions to over 100 bank customer daily. Consistentlyledthe branchin referrals
Sales Leader, Marshall Field’s, Chicago, IL, (October 1991-February 1997)
SupervisedYoung Mens CommissionedSalesStaff withsales over 1 millionannually. Prepared work schedules and monthly
Sales Forecast.
 Communicatedwith management, buyers, andplanners onmerchandise selection and promotions.
 MarshallFieldSocialAction Committee member that interviewedandmade onsite visits to nonprofit organizations to
determine grant proposal approvals.
 MarshallField’s Finest recipient for Outstanding Customer Service.
 Planned and directedstaff for department setup for major sales events.
EDUCATION
Bachelors of Science, Business Management, Jackson State University, Jackson, MS