1. Christopher D.J. Browne
601 Hillside Drive N
North Myrtle Beach, SC 29582
DJBrowne08@aol.com
(910) 366-0019
PROFILE
Experienced an skilled Guest Service Representative with expertise in buildingcustomer relationships,
vendor relations, team leadership,and guest services operations.Recognized as an efficient leader who
generates significantgrowth in business revenue and effectively motivates personnel to providesuperior
customer service.
EXPERIENCE
Customer Service Professional Blue Cross Blue Shield North Carolina [March 2014-July 2015]
[Winston-Salem,NC]
 Main task is talkingwith members on a daily bases with expert customer serviceskills.
 The ability to maneuver through multiplescreens/sites to fulfill themember’s specific needs.
 Sites worked on a daily bases:Power MHS, PrimeTherapeutics, Internet Explorer, Service 1st,and MAGIC.
 Responsiblefor member relationships,member requests, and personal relationshipson a daily basis.
 Handlingmultiplecalls on a daily bases and helpingmembers with all Healthcareneeds (Ex. In Billing,
Benefits, Claims,and Pharmacy).
Front Desk Sales Associate Sheraton Four Seasons [February 2013-March 2014]
[Greensboro, NC]
 Responsiblefor registeringcustomers under proprietary “Galaxy LightSpeed”.
 Manage and oversee front desk and Sheraton daily duties and responsibilities.
 Manage front desk staff and housekeeping on a daily basis.
 Trained for Galaxy LightSpeed software programs.
 Responsiblefor customer relationships,customer requests and all personal relationshipson a daily basis.
 Handlingpayments in cash,check, cashier’s check,and Credit/Debit cards.
Front Desk Sales Associate Sleep Inn & Mainstay Suites [March 2010-May 2012]
[Wilmington,NC]
 Responsiblefor registeringcustomers under proprietary “ProfitManager Software”.
 Manage and oversee front desk and Choice Property duties and responsibilities.
 Manage front desk staff and housekeeping on a daily basis.
 Primary trainer for ProfitManager and Choice Advantage software programs for new employees,
employee orientation and daily duties for two ChoiceProperties.
 Responsiblefor customer relationships,customer requests and all personal relationshipson a daily basis.
 Handlingpayments in cash,check, cashier’s check,and Credit/Debit cards.
Merchandising Associate Sears [September 2008-March 2010]
[Wilmington,NC]
 Responsiblefor inventory and procurement of merchandisefor stockroomand showroom.
 Responsibleof designingand creatingmerchandisestore displays on a quarterly basis.
 Responsiblefor the logisticsand erection of multi complex merchandisefor showroom.
 Providedetailed Information to staff and customers on new and future merchandise.

2.  Providesenior management staff with spreadsheets on merchandise acquisition and procurement cost
and analysis.
Sales Associate Rite Aid [July 2007-September 2008]
[Hope Mills,NC]
 Performed sales transactionsof customers on the register.
 Updated in store displays throughoutthe store.
 Worked in the stock room, organizing,settingup and unloadingtruck.
 Maintained the cleaningand organization of the sales floor.
EDUCATION
Cape Fear Community College [2008-2013] [Wilmington,NC]
A.S. degree awarded in Oct. 2013
Major:Business Administration
Related courses:
 Microsoftcomputer (Excel, Word, PowerPoint, etc.)
 Accounting and Financecourses
 Marketing and Economic courses
Grays Creek High School [2004-2008] [Hope Mills,NC]
High School Diploma
Graduated with a 3.2 GPA
REFRENCES
Bill Swinson Sales Director at Sleep Inn and Mainstay Suites
 Work Number 910-313-6665
 Cell Number 910-233-9960
Lawrence Caristo General Manager of Sleep Inn and Mainstay Suites
 Work Number 910-392-1741
 Cell Number 910-617-6489
Sharif Murray Team Lead for BCBSNC
 Cell Number 914-450-8999