1. Kristel Varona
5715 ¾ S. Budlong Ave.
Los Angeles, CA 90037
Objective:
To obtain a position that I can demonstrate my knowledge and experience to use my positive
interaction skills and my ability to work with people.
Experience:
Nikibiki Apparel, June 2009- to Present
Sales Associate/Customer Service Representative
Online/Phone Orders
Order processing 60-120 orders per day.
Walk-in Customers
Issued invoices for customers and dealt with payments/chargebacks.
Provide excellent quality customer servicewith purchases, suggestive selling, and providing
productinformation.
Cultivate a clientele basethrough data capture and follow up calls and notes.
Build and maintain customerrelationships.
Shipping Services: UPS/ Fed-Ex/ UCL/ USPS (on-line)/ DHL
Trade Show Coordinator/ TradeShow attendee 10xs a year.
Data entry, Filling, Answer multipleTel. Calls. Multi-tasking,
Account Specialist for big accounts:Bloomingdales Outlets, Snug Camisole, Scheels, Houser
Shoes, MODCloth Inc etc.
Returns Warranty Department / RGA, RMA
Authorize replacement parts, issuecredit to distributors, issue credit to end users.
UPS shipping labels, ships packages to distributors as well as end users.
Guide and look after the efficiency ofthe employees.
Using excel to make tracking reports to send to customers.
Skills
Mastery ofMicrosoft office (Word, Outlook, Excel, Accpact,SBT, QuickBooks, Snag it
and Avery.com)
Ecommerce:EDI (lingo) order processing,Macy’sNet, GS1 UPC data entry.
Language:English and Spanish
Typing Speed:35-40WPM.
Ability to interactwith customers, employees and drivers to ensurethe best result for the
company
Adaptability and ability to work under pressure
Strong verbal and personal communication skills
MANUAL ARTS HIGH SCHOOL GRADUATE 2003
