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Business Origami
Paper Prototyping for Systems Design
Business Origami Session
Courtesy  Prof. Kenta Ota, Chiba University Design Department & Design Division, Hitachi Ltd.
People
Locations
With more people
With interaction and value exchange
Sometimes there’s other people
And other locations
Interaction & value exchange can happen between locations
Which requires a particular channel. An interaction using a particular channel is a touchpoint.
Sometimes interactions are with a system, instead of a person
And we don’t have to have all the details
Sometimes we want to show backstage
So we understand what happens behind the scenes to make anexperience work.
Thanks! Want to use business origami in your organization? Get in touch with Jess McMullin at theCentre for Citizen Experiencejess (at) ctzn.ca

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Business Origami - paper prototyping for systems and service design

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