If you work with services, whether in technology, physical or human services, this talk will give you a high level understanding of the Service Design process and how you can use simple tools to find a problem worth solving, and solve it well.
Note: If you are an experienced service designer you may find the content fairly high level :)
To hear a recording of Richard's presentation please visit https://attendee.gototraining.com/r/9217597784540753409.
Richard Ekelman, Founder of the Service Experience Academy will lead this 1-hour talk. He will explore what service design is a discipline and toolkit when building understanding, co-creating innovation, and evolving organizational culture. Service design is uniquely equipped to handle the complexities and pitfalls of innovation, and this talk will cover not only the core thinking and principles but how those principles have practical application in any organization. Additionally, Rich discusses the overlaps and distinctions between service design and other disciplines such as six sigma, user experience, customer experience, and product design. The goal of this webinare was to provide participants with a foundational understanding of service design that will enable them to build confidence in their ability to discuss and experiment with service design in their own work.
To hear a recording of Richard's presentation please visit https://attendee.gototraining.com/r/9217597784540753409.
Talk on the importance of Service Design Thinking, how the evolution of Design and business leads to Service Design Thinking, overview of Service Design Thinking process and key artifacts used.
Slides from a service design workshop held at Ratkaisu13, an annual conference organized by CGI Finland (formerly known as Logica). If you are interested in knowing more, get in touch.
If you work with services, whether in technology, physical or human services, this talk will give you a high level understanding of the Service Design process and how you can use simple tools to find a problem worth solving, and solve it well.
Note: If you are an experienced service designer you may find the content fairly high level :)
To hear a recording of Richard's presentation please visit https://attendee.gototraining.com/r/9217597784540753409.
Richard Ekelman, Founder of the Service Experience Academy will lead this 1-hour talk. He will explore what service design is a discipline and toolkit when building understanding, co-creating innovation, and evolving organizational culture. Service design is uniquely equipped to handle the complexities and pitfalls of innovation, and this talk will cover not only the core thinking and principles but how those principles have practical application in any organization. Additionally, Rich discusses the overlaps and distinctions between service design and other disciplines such as six sigma, user experience, customer experience, and product design. The goal of this webinare was to provide participants with a foundational understanding of service design that will enable them to build confidence in their ability to discuss and experiment with service design in their own work.
To hear a recording of Richard's presentation please visit https://attendee.gototraining.com/r/9217597784540753409.
Talk on the importance of Service Design Thinking, how the evolution of Design and business leads to Service Design Thinking, overview of Service Design Thinking process and key artifacts used.
Slides from a service design workshop held at Ratkaisu13, an annual conference organized by CGI Finland (formerly known as Logica). If you are interested in knowing more, get in touch.
From Products to Services: A Service Design Crash CourseJamin Hegeman
This is a combination presentation and guide for a workshop I gave with Jared Cole at UX Week in August 2010. The content is largely the same as Service Design: An Interaction Design Perspective, except for the addition of the workshop slides.
The question of how Service Design is different from other disciplines is the wrong way to look at the discipline. In this talk I highlight the core flexibilities required to practice Service Design and how service design extends the work of other practices like UX, CX, IxD, Content Strategy, and more.
A presentation we (Jakob Schneider & Marc Stickdorn) use to frame why we need service design thinking and to explain the basics, process, methods and tools.
If you're interested in our work, have a look at our websites:
The book "This is Service Design Thinking": http://www.tisdt.com
The customer journey software "smaply" http://www.smaply.com
The customer experience ethnography app and software "myServiceFellow": http://www.myservicefellow.com
Establishing a service design practice in large organisations Livework Studio
In this keynote Marzia will share insights into how to build service design capability in large organisations. She will describe a diffusion model that encompasses four maturity stages. Through real client cases Marzia will picture each stage and describe how the organisation looks at each level.
The role of service design in organizations Carol Massá
Presentation given at FusionConf UX Edition in Charlotte, NC (April, 2019) about the power of perspectives, role of service design, methodologies and challenges around shifting from operational driven to design drivel models in today's world.
Carol Massa is a service designer at Harmonic Design
www.thisisharmonic.com
I presented the seminar-style "Deep Service Design" at Designing For Digital in April, 2017, where I both tried to introduce service design and a takeaway practice that included three approaches -- jobs to be done, the Kano model, and the service blueprint -- as well as try to rationalize service design with user experience design. https://libux.co
UX 101: A quick & dirty introduction to user experience strategy & designMorgan McKeagney
A quick & dirty intro to UX strategy & design. Some context, some fundamentals, some current & emerging trends, and some useful resources for the absolute beginner.
First delivered @ the NDRC Launchpad startup accelerator in Dublin, Ireland, 16/10/2014. (www.ndrc.ie)
A talk I gave at UX People 2013 as an attempt to demystify the term 'Service Design'. I talked about the methodologies and tools that service designers use, as well as the attitudes and skills requires to practice the discipline.
Highest quality code in your SaaS project. Why should you care about it as a ...The Codest
We are launching a SaaS report dedicated to the whole SaaS market.
It is a useful pill of knowledge for the non-technical founders who are struggling with many challenges, especially the technological ones. In the report, we cover the specific problems/dilemmas such as:
- Is it worth making SaaS start-up if you are a non-technical founder?
- What are the biggest challenges to a non-technical founder?
- MVP as the most popular way to deliver product time to market
- Useful tips on how to build a SaaS product in 6 simple steps
Check out the report and make sure to eliminate common mistakes that can hurt your business. Are you a non-technical founder? Don’t worry!
In the short tutorial, you will learn how to successfully build a SaaS product with no programming skills.
From Products to Services: A Service Design Crash CourseJamin Hegeman
This is a combination presentation and guide for a workshop I gave with Jared Cole at UX Week in August 2010. The content is largely the same as Service Design: An Interaction Design Perspective, except for the addition of the workshop slides.
The question of how Service Design is different from other disciplines is the wrong way to look at the discipline. In this talk I highlight the core flexibilities required to practice Service Design and how service design extends the work of other practices like UX, CX, IxD, Content Strategy, and more.
A presentation we (Jakob Schneider & Marc Stickdorn) use to frame why we need service design thinking and to explain the basics, process, methods and tools.
If you're interested in our work, have a look at our websites:
The book "This is Service Design Thinking": http://www.tisdt.com
The customer journey software "smaply" http://www.smaply.com
The customer experience ethnography app and software "myServiceFellow": http://www.myservicefellow.com
Establishing a service design practice in large organisations Livework Studio
In this keynote Marzia will share insights into how to build service design capability in large organisations. She will describe a diffusion model that encompasses four maturity stages. Through real client cases Marzia will picture each stage and describe how the organisation looks at each level.
The role of service design in organizations Carol Massá
Presentation given at FusionConf UX Edition in Charlotte, NC (April, 2019) about the power of perspectives, role of service design, methodologies and challenges around shifting from operational driven to design drivel models in today's world.
Carol Massa is a service designer at Harmonic Design
www.thisisharmonic.com
I presented the seminar-style "Deep Service Design" at Designing For Digital in April, 2017, where I both tried to introduce service design and a takeaway practice that included three approaches -- jobs to be done, the Kano model, and the service blueprint -- as well as try to rationalize service design with user experience design. https://libux.co
UX 101: A quick & dirty introduction to user experience strategy & designMorgan McKeagney
A quick & dirty intro to UX strategy & design. Some context, some fundamentals, some current & emerging trends, and some useful resources for the absolute beginner.
First delivered @ the NDRC Launchpad startup accelerator in Dublin, Ireland, 16/10/2014. (www.ndrc.ie)
A talk I gave at UX People 2013 as an attempt to demystify the term 'Service Design'. I talked about the methodologies and tools that service designers use, as well as the attitudes and skills requires to practice the discipline.
Highest quality code in your SaaS project. Why should you care about it as a ...The Codest
We are launching a SaaS report dedicated to the whole SaaS market.
It is a useful pill of knowledge for the non-technical founders who are struggling with many challenges, especially the technological ones. In the report, we cover the specific problems/dilemmas such as:
- Is it worth making SaaS start-up if you are a non-technical founder?
- What are the biggest challenges to a non-technical founder?
- MVP as the most popular way to deliver product time to market
- Useful tips on how to build a SaaS product in 6 simple steps
Check out the report and make sure to eliminate common mistakes that can hurt your business. Are you a non-technical founder? Don’t worry!
In the short tutorial, you will learn how to successfully build a SaaS product with no programming skills.
Creating great websites and applications is hard work. There are so many aspects to juggle; so much complexity to control. You have to understand the needs of your users, get buy-in from stakeholders, organize lots of content and create an intuitive interface. This is no small order.
Fortunately, nForm has created a simple resource to pass on a little of what we’ve learned about planning for great design. Our User Experience Cards feature tried-and-true methods for designing better interactive products of all kinds--from online stores to corporate intranets to mobile apps.
Learn about why these methods are needed, how they can help you achieve success, and how you can use the User Experience Cards to plan your own projects.
Designing Better Applications, Website and IntranetsDennis Breen
Creating great websites and applications is hard work. There are so many aspects to juggle; so much complexity to control. You have to understand the needs of your users, get buy-in from stakeholders, organize lots of content and create an intuitive interface. This is no small order.
Fortunately, nForm has created a simple resource to pass on a little of what we’ve learned about planning for great design. Our User Experience Cards feature tried-and-true methods for designing better interactive products of all kinds--from online stores to corporate intranets to mobile apps.
Learn about why these methods are needed, how they can help you achieve success, and how you can use the User Experience Cards to plan your own projects.
Managing The Design Process oleh Terry Lee Stones
Mengoptimalkan penggunaan design grafis dalam cara yang praktis dan nyata. Memahami bagaimana proses kolaborasi yang berlangsung akan perlu mempelajari beberapa bahasa baru, juga tools dan teknik, dalam mengaplikasikan menejemen design dan hubungannya dengan konsep kepemimpinan design
Our Graphic Designing Training Courses in Chandigarh offer a comprehensive learning experience for individuals passionate about visual creativity and communication. These courses are meticulously designed to equip students with the skills, tools, and knowledge needed to excel in the dynamic field of graphic design.
Covering a wide range of topics, from design principles and typography to industry-standard software applications, our courses ensure that students are well-versed in both the artistic and technical aspects of graphic design. With hands-on projects and practical assignments, students gain real-world experience in creating captivating visuals, logos, banners, and more.
Led by experienced instructors who are themselves professionals in the field, our training provides insights into industry trends and best practices, enabling students to create designs that resonate with target audiences. Our Graphic Designing Training Courses in Chandigarh are perfect for beginners looking to embark on a creative career path as well as professionals seeking to enhance their design skills.
In an era where visual communication plays a crucial role in conveying messages effectively, graphic design skills are in high demand across various industries. By enrolling in our courses, students open doors to a world of opportunities in advertising, marketing, branding, and digital media. Whether you dream of becoming a freelance designer or joining a creative agency, our Graphic Designing Training Courses in Chandigarh are the stepping stones toward a vibrant and rewarding career in the realm of visual storytelling.
Service Design takes UX further by involving more stakeholders and understanding their emotional journeys and reactions to a product or service. Learn more at http://www.softwebsolutions.com/resources/webinar-on-deep-dive-into-service-design.html
Go Beyond Digital: Elevate Your UX with Service Design ThinkingUXPA Boston
Today, users expect great, consistent experiences with brands – regardless of the context or technology they are using. The entire customer experience, including both offline and digital touchpoints, is what builds customer loyalty.
As UX designers, we often focus too narrowly on the digital experience of the end product. But it’s not all about digital! Widening the lens beyond digital UX to include the entire ecosystem of actions is a much more impactful and meaningful way to design for the user.
Service Design provides a unique, holistic way of considering all touchpoints in the customer journey. And it’s not all that different from the design thinking that UX designers apply to digital products today! Service design uses many of the same principles, design thinking, methods, and tools – just at a much more intersectional and macro-level way.
This session will provide an overview of service design, why it’s important for UX designers, and how to start thinking about it. Using a case study of a non-profit looking to increase customer satisfaction, we’ll explore the challenges, lessons learned, and opportunities that service design provided.
Taming Your Services Taxonomy: Strategic IA for Great UXJessica DuVerneay
Manager of UX Strategy Jessie DuVerneay explores the foundation that can make or break a website – information architecture, and more specifically, services taxonomy. DuVerneay combines her love of library science with UX principles to explain the importance of these website building blocks, sharing strategies on how to get started.
Future of Design in Start-Ups Survey 2017 Albert Lee
We launched the Future of Design in Start-Ups survey last year to set a baseline for how design operates in the tech ecosystem and also to begin to track what value is created by design in fast growing companies.
This year, we asked some of the same questions from 2016 to create a trailing data set. We also wanted to dig into the nitty gritty of design teams (structures, salaries, etc.) and squint at where design might be going within start-ups in the future (new skills, new mediums, etc.).
We heard responses from over 350+ companies and this is a summary of what was shared. A sincere thank you to all those that responded!
The Designer Role in a Startup (Fearless x Founders Factory Africa, Sep 2020)Lewis Ngugi
“Designers are core players in the startup ecosystem. The challenge has been understanding the role itself as well as proving the ROI to founders.” ~ Lewis Ngugi
Celebrating Design in the African startup ecosystem .
Design is central to the revolution and growth of the African startup ecosystem. At FFA, we want to celebrate Design influence within startups and organisations.
Talking about how design is helping startups in Africa change the narrative of innovation on the continent through these inspiring talks.
#1NLab17 - Taming your Services Taxonomy: Strategic IA for Great UX One North
Manager of UX Strategy Jessie DuVerneay explores the foundation that can make or break a website – information architecture, and more specifically, services taxonomy. DuVerneay combines her love of library science with UX principles to explain the importance of these website building blocks, sharing strategies on how to get started.
Between Filth and Fortune- Urban Cattle Foraging Realities by Devi S Nair, An...Mansi Shah
This study examines cattle rearing in urban and rural settings, focusing on milk production and consumption. By exploring a case in Ahmedabad, it highlights the challenges and processes in dairy farming across different environments, emphasising the need for sustainable practices and the essential role of milk in daily consumption.
Hello everyone! I am thrilled to present my latest portfolio on LinkedIn, marking the culmination of my architectural journey thus far. Over the span of five years, I've been fortunate to acquire a wealth of knowledge under the guidance of esteemed professors and industry mentors. From rigorous academic pursuits to practical engagements, each experience has contributed to my growth and refinement as an architecture student. This portfolio not only showcases my projects but also underscores my attention to detail and to innovative architecture as a profession.
Expert Accessory Dwelling Unit (ADU) Drafting ServicesResDraft
Whether you’re looking to create a guest house, a rental unit, or a private retreat, our experienced team will design a space that complements your existing home and maximizes your investment. We provide personalized, comprehensive expert accessory dwelling unit (ADU)drafting solutions tailored to your needs, ensuring a seamless process from concept to completion.
Can AI do good? at 'offtheCanvas' India HCI preludeAlan Dix
Invited talk at 'offtheCanvas' IndiaHCI prelude, 29th June 2024.
https://www.alandix.com/academic/talks/offtheCanvas-IndiaHCI2024/
The world is being changed fundamentally by AI and we are constantly faced with newspaper headlines about its harmful effects. However, there is also the potential to both ameliorate theses harms and use the new abilities of AI to transform society for the good. Can you make the difference?
White wonder, Work developed by Eva TschoppMansi Shah
White Wonder by Eva Tschopp
A tale about our culture around the use of fertilizers and pesticides visiting small farms around Ahmedabad in Matar and Shilaj.
Transforming Brand Perception and Boosting Profitabilityaaryangarg12
In today's digital era, the dynamics of brand perception, consumer behavior, and profitability have been profoundly reshaped by the synergy of branding, social media, and website design. This research paper investigates the transformative power of these elements in influencing how individuals perceive brands and products and how this transformation can be harnessed to drive sales and profitability for businesses.
Through an exploration of brand psychology and consumer behavior, this study sheds light on the intricate ways in which effective branding strategies, strategic social media engagement, and user-centric website design contribute to altering consumers' perceptions. We delve into the principles that underlie successful brand transformations, examining how visual identity, messaging, and storytelling can captivate and resonate with target audiences.
Methodologically, this research employs a comprehensive approach, combining qualitative and quantitative analyses. Real-world case studies illustrate the impact of branding, social media campaigns, and website redesigns on consumer perception, sales figures, and profitability. We assess the various metrics, including brand awareness, customer engagement, conversion rates, and revenue growth, to measure the effectiveness of these strategies.
The results underscore the pivotal role of cohesive branding, social media influence, and website usability in shaping positive brand perceptions, influencing consumer decisions, and ultimately bolstering sales and profitability. This paper provides actionable insights and strategic recommendations for businesses seeking to leverage branding, social media, and website design as potent tools to enhance their market position and financial success.
1. Ine Marie Vassøy, Lead Service Designer
My take on Service design.
ine.vassoy@spotless.co.uk
@spotint | @inevassoy
2. What we do at Spotless
Service design. GA. January 2017.
Service design
Delivering value
to people through
innovating or improving
systems, communication
and material
components of a service
across every touchpoint.
Business innovation
Designing more effective
processes to increase
your competitive
advantage and likelihood
of success.
Experience strategy
Defining a customer
experience vision and
aligning activities and
success criteria to create
better experiences,
resulting in happy
customers, and healthy
businesses.
Design research
Observing and
understanding people
and how they interact
with products and
services provides a
solid foundation for any
project.
4. Service design is the designing and marketing of services that improve
the customer experience, and the interactions between the service
providers and the customers.
- This is Service Design thinking
“
Service design. GA. January 2017.
5. Services are produced at the same time they are consumed
- the customer is a co-creator of the service.
Service design. GA. January 2017.
What?
7. There’s a lot of similarities in UX & service design.
We both map the user journeys.
website.com
}
Enters website Login / sign up Browse Purchase
Service design. GA. January 2017.
What?
8. }
What triggers the
event?
Ask friends for
advice
Check out the
competitors
Ask another
friend
Use the
help chat
Get lost in the
details…
Service design. GA. January 2017.
website.com
Check out the
physical store
There’s a lot of similarities in UX & service design.
We might map the user journeys a little bit differently.
What?
9. “I like to feel the product in
my hands before I buy it”
-figurative user
}Service design. GA. January 2017.
website.com
There’s a lot of similarities in UX & service design.
We look at how the different touch-points support the user.
}
physical shop
}
help centre
}before
}
after
What?
10. A method for designing experiences that reach people through
many different touch-points, and that happen over time.
- www.servicedesign.org
“
Service design. GA. January 2017.
11. You can’t design a service, you can only design for a service.
Service design. GA. January 2017.
What?
14. There’s big opportunities.
The service industry counts for about 75% of the western economy.
Source: Livework
Service design. GA. January 2017.
Why?
15. Product demands continues to decrease.
Research shows that Millennials care less about stuff.
Social media
47%
30%
11%
8%
3% 3%
Fashion styles Cars Smartphones Sneakers Alcohol
Source: The Pool, Mindshare
Service design. GA. January 2017.
Why?
16. Every product is a service
waiting to happen.
Service design. GA. January 2017.
Source: Malin Maki.
17. Sharing is caring.
The popularity of ride sharing differs across generational lines.
7%
7%
17%
35%
Baby boomers
Generation Z
Millennials
Generation X
Source: Goldman Sachs ‘Cars 2015’: www.goldmansachs.com/our-thinking/technology-driing-innovation/cars-2025/
Service design. GA. January 2017.
Why?
18. Better designed services lead to customer loyalty and they’re willing to pay more.
The business processes are also a whole lot more efficient.
Service design. GA. January 2017.
19. Will purchase if friends & family recommend the product.
Research by Cenk Bulbul, Netta Gross, Steven Shin & Jeremy Katz
74%
Service design. GA. January 2017.
Why?
20. Design-led organisations are 219% more profitable than any other businesses.
219%
$39,427.34
$17,999.37
Design conscious
companies:
Apple
Coca-Cola
Ford
Herman-Miller
IBM
Nike
Starbucks
Walt Disney
Target
Etc.
Service design. GA. January 2017.
Why?
21. How to do Service Design?
Service design. GA. January 2017.
22. There are three levels of innovation ambition.
Source: 10 types of innovation.
Core innovation.
Adjacent innovation.
Transformational innovation.
Service design. GA. January 2017.
How?
27. How?
Diary studies
Also called Cultural Probes, is
used for collecting information
about the users without being
intrusive. It’s quite handy if the
topic is sensitive and the user
wants anonymity.
Challenges with this study is that
you're not in control (the user is)
with means that the results can
be varied.
Service design. GA. January 2017.
28. Shadowing
Is a great method to understand
the context of the user and the
factors that influence their
interaction with the service.
Challenges with this study is that
you don’t get to follow up with
‘why’ and ‘what’ which is why
Participatory Observation is a
popular tool coming from this
ethnography method.
Service design. GA. January 2017.
How?
29. How?
Contextual interviews
Meeting people in their natural
habitat to talk. By going where
they are you get a better
understanding of who you're
talking with and they open up
more being in an comfortable
and familiar environment.
Challenges with this study is that
it’s time consuming to travel.
Service design. GA. January 2017.
30. How?
Contextual interviews
To save time (and money)
inviting the users to a set
location can be easier. To get the
conversation flowing bringing
paper tools and lo-fi sketches
can be good.
Challenges is that these ‘design
environments’ often are a bit
pretentious, and that can change
the way the users talk and even
what they believe in.
Service design. GA. January 2017.
31. How?
Contextual prototyping
Prototype and test ideas in the
actual environment and observe
how people interact with it.
Challenges with this study is that
you need permission do so and it
takes time to set up the scene.
Photo/project cred: Design Managers
Australia Pty Limited (DMA)
Service design. GA. January 2017.
38. Understanding the client needs
Geoff works with his client to understand the timeframe,
budget, the building location and use.
It is important to have awareness of different opportunities so
that they can bring these ideas to clients early on in the
project.
"I will take notice of information sent to me [from
brands] if it's relevant to a project I'm working on.
You need to understand the client and how they
want to use a building."
Agreeing on a rough idea quickly
At this stage Geoff is working with his client to agree on the
look, feel and basic layout of the building and for reassurance
that their initial ideas are possible.
With each stage you get more zoomed in. We're
going to build this building with this purpose.
Agreeing on a rough idea quickly
At this stage Geoff is working with his client to agree on the
look, feel and basic layout of the building and for reassurance
that their initial ideas are possible.
With each stage you get more zoomed in. We're
going to build this building with this purpose.
Agreeing on a rough idea quickly
At this stage Geoff is working with his client to agree on the
look, feel and basic layout of the building and for reassurance
that their initial ideas are possible.
With each stage you get more zoomed in.
We're going to build this building with this
purpose.
Agreeing on a rough idea quickly
At this stage Geoff is working with his client to agree on the
look, feel and basic layout of the building and for reassurance
that their initial ideas are possible.
With each stage you get more zoomed in. We're
going to build this building with this purpose.
Agreeing on a rough idea quickly
At this stage Geoff is working with his client to agree on the
look, feel and basic layout of the building and for reassurance
that their initial ideas are possible.
With each stage you get more zoomed in. We're
going to build this building with this purpose.
nt logo
Geoff
rchitect
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itasse hendrerit.
Journey Name
Exploring materials and systems.
Working with suppliers to understand the feasibility of their idea.
Face to face or phone support from brands technical team.
Clients can have their own prejudice that limits design or use of
systems.
Brands want too many details about the project before it is even
confirmed - this is a barrier.
Brands are too focused on sales and not on helping Architects answer
questions.
Downloadable rvt/dwg files are too detailed for this phase when
details have not been ironed out (thus causing more questions at
planning stage).
Exploring materials and systems.
Working with suppliers to understand the feasibility of their idea.
Face to face or phone support from brands technical team.
Clients can have their own prejudice that limits design or use of
systems.
Brands want too many details about the project before it is even
confirmed - this is a barrier.
Brands are too focused on sales and not on helping Architects answer
questions.
Downloadable rvt/dwg files are too detailed for this phase when
details have not been ironed out (thus causing more questions at
planning stage).
Exploring materials and systems.
Working with suppliers to understand the feasibility of their idea.
Face to face or phone support from brands technical team.
Clients can have their own prejudice that limits design or use of
systems.
Brands want too many details about the project before it is even
confirmed - this is a barrier.
Brands are too focused on sales and not on helping Architects answer
questions.
Downloadable rvt/dwg files are too detailed for this phase when
details have not been ironed out (thus causing more questions at
planning stage).
Exploring materials and systems.
Working with suppliers to understand the feasibility of their idea.
Face to face or phone support from brands technical team.
Clients can have their own prejudice that limits design or use of
systems.
Brands want too many details about the project before it is even
confirmed - this is a barrier.
Brands are too focused on sales and not on helping Architects answer
questions.
Downloadable rvt/dwg files are too detailed for this phase when
details have not been ironed out (thus causing more questions at
planning stage).
Exploring materials and systems.
Working with suppliers to understand the feasibility of their idea.
Face to face or phone support from brands technical team.
Clients can have their own prejudice that limits design or use of
systems.
Brands want too many details about the project before it is even
confirmed - this is a barrier.
Brands are too focused on sales and not on helping Architects answer
questions.
Downloadable rvt/dwg files are too detailed for this phase when
details have not been ironed out (thus causing more questions at
planning stage).
Exploring materials and systems.
Working with suppliers to understand the feasibility of their idea.
Face to face or phone support from brands technical team.
Clients can have their own prejudice that limits design or use of
systems.
Brands want too many details about the project before it is even
confirmed - this is a barrier.
Brands are too focused on sales and not on helping Architects answ
questions.
Downloadable rvt/dwg files are too detailed for this phase when
details have not been ironed out (thus causing more questions at
planning stage).
PLANNING DEVELOPED DESIGNSTART TECHNICAL DESIGN HANDOVER IN-USE
Service design. GA. January 2017.
How?
User Journey maps
39. Service design. GA. January 2017.Service design. GA. January 2017.
How?
Proof of concept