SlideShare a Scribd company logo
1
@jessmcmullin
Situ Strategy
Jess AT situ DOT org
Hashtag #UXSS #wwnw
We Won, Now What?
The UX Strategies Summit
2
Jump in my time machine with me.
Photo: Wikipedia
3
1996
4
Nineties pictures
5
6
7
Netscape 3
8
9
UX What?
10
Investment in user
experience was the
exception, rather
than the rule.
11
Back in the time machine…
12
Fast forward video
2015
13
2015
14
Schools specifically teach UX
courses, with more every year.
15
Jony Ive is Apple’s
Chief Design Officer
‣  Photo: Cult of Mac
16
Design is
regularly
covered in
major media.
Business
Week’s 2004
IDEO cover
wouldn’t be
surprising
today.
17
Congratulations!
‣  Photo: Jess McMullin
18
We won!
19
Now what?
20
In a world where
everybody designs,
and everything is
designed, what does
the future hold for
designers?
21
1.A Few UX Trends
2.Trend Framework
3.Futures Thinking
for your UX career
22
Some UX Trends
23
Future of Interaction
Four Orders of Design
Future of Practice
24
Future of Interaction
Four Orders of Design
Future of Practice
25
Make It So
Nathan Shedroff &
Chris Noessel
Coincidentally 33%
off with code
SPOCK this week
26
{
Google Glass icon CC: BY Aha Soft http://www.aha-soft.com/
 Algorithm
Person Input/Output Device Network
The Universal Interaction Model
INTERACTION INTERACTION
INTERACTION
Input/Output
Input Output Example
Haptic Haptic ForceTap
Voice Voice Siri, Google Now, Cortana,
Touch Smartphone
Buttons /
Physical UI
Xbox
Gesture Kinect, Leap Motion
Gaze Eyetracking, Hololens
Text / Keyboard Text Keyboard & Screen
Image Screen, Projection
Sound Keyboard clicks on phone
27
Some of the input / output possibilities today
UX Design is both more intimate & at larger scale
28
What is getting closer? What is growing in scale?
Design for the Network
29
Connecting data, devices, and relationships
Follow @mmilan
Jawbone & friends redefining the network
30
What does it mean to connect to devices, data, people?
Algorithmic UX
31
The algorithm determines the experience. Design it.
32
HAL 9000 & Autonomy
‣  Photo: 2001, A Space Odyssey
33
What is the autonomous experience?
‣  Photo: Google
34
The Future of Interaction is about
intimacy & scale,
connections, data & networks,
autonomy & algorithms.
And you.
35
Future of Interaction
Four Orders of Design
Future of Practice
Buchanan’s 4 Orders of Design
36
Beyond the screen. Services and systems.
Diagram from NirandFar.com
37
Product
System / Context
Product
Service
Service
Product Product
Product
Product
38
www.systemic-design.org
39
Wicked problems, wicked opportunties
‣  Photo adassel http://www.freeimages.com/photo/1157723
40
Future of Interaction
Four Orders of Design
Future of Practice
41
Increasing
recognition of
the Value of UX
42
The value of ux
and the future of the
design firm.
43
44
This is John Kembel
‣  Photo: HiveLive
45
2011. Oracle buys RightNow
46
And got a design team in the mix
‣  DesigningCX.com
47
We do not charge for our CX
Journey Mapping workshops
‣  DesigningCX.com
48
But that’s not always the case…
‣  McKinsey.com
49
“It’s no secret that design is increasingly a source
of competitive advantage and business value. In
a world of fierce competition, products, and
services that are well designed—working better
as well as looking better—have a critical edge.”
- McKinsey / Lunar acquisition press release
50
The value of ux
and the market for
design & ux tools.
51
Invision Prototyping Tools
‣  Screenshot: Invision
52
The Grid.io
“AI that designs websites”
‣  Photo: Grid.io
53
Autodesk Dreamcatcher
‣  Image: Autodesk
The Practice Continuum
54
Where is your career headed
Where are design firms headed?
Where we’ll all be in 5 years
55
Working in-house, in consultancy, on direction or delivery
E.g.
Capital One+Adaptive Path
Intuit
E.g.
Facebook+Hot
Capital One+Adaptive Path
Intuit
E.g.
McKinsey + Lunar
Accenture+Fjord
SY Partners
XPLANE
IDEO
E.g.
Accenture+Fjord
McKinsey + Lunar
DesignMap
IDEO
Agency-land

In House
Consultancy
Direction
 Delivery
Whereyouwork?
Where you focus
56
Trend Framework:
Making Sense of
New Technologies
57
I want you to meet
someone special
(and a little quirky)
58
Marshall McLuhan
58
59
McLuhan was born 30 minutes from my house, in Edmonton
60
“The medium is the message”
“The global village”
“We shape our tools, and then
our tools shape us”
61
The Laws
of Media,
1988
The McLuhan Tetrad
62
One way to understand any new technology
Revive
(Retrieve)
What does it
bring back?
Obsolesce
What does it
make obsolete?
Enhance
What does it
amplify?
Reverse
How does it flip
when pushed?
MEDIUM
Adapted from “The Laws of Media”, McLuhan & McLuhan, 1988
The McLuhan Tetrad
63
The smart phone
Revive
(Retrieve)
What does it
bring back?
Obsolesce
What does it
make obsolete?
Enhance
What does it
amplify?
Reverse
How does it flip
when pushed?
MEDIUM
Adapted from “The Laws of Media”, McLuhan & McLuhan, 1988
Immediate gratification
App for that
Connectivity
Immediate answers
(Weak) social ties
Avoid phone calls
Distraction
Instrument of doom
Barrier to relationships
Rotary ring tones
Low-fi games
Telephone
Camera
Scanner
Desktop software
MP3 Player
The McLuhan Tetrad
64
The smart watch
Revive
(Retrieve)
What does it
bring back?
Obsolesce
What does it
make obsolete?
Enhance
What does it
amplify?
Reverse
How does it flip
when pushed?
MEDIUM
Skills? Skills?
Skills?Skills?
65
1. Enhance
2. Obsolesce
3. Retrieve (Revive)
4. Reverse
66
Future Thinking for
UX Careers
67
Scenario Planning
Photo: Her, 2013, Warner Bros.
68
Stories about
multiple futures.
69
DECISION
DECISION
DECISION
DECISION
POSSIBLE FUTURE
POSSIBLE FUTURE
POSSIBLE FUTURE
POSSIBLE FUTURE
POSSIBLE FUTURE
70
The Art of
the Long
View,
by Peter
Schwartz
Identify the Decision
71
What are the Key Factors?
72
What are the Driving Forces?
73
Rank by Importance or Uncertainty
74
Select Scenario Logics / Plots
75
Flesh Out Scenarios; Tell a Story
76
Implications
77
Select Leading Indicators & Signs
78
Your own career scenario plan
79
Like a graphic equalizer for the future(s)
80
81
82
What stories will you tell?
‣  Photo: Jess McMullin
83
We won!
Now what?
84
Future of Interaction
Four Orders of Design
Future of Practice
The McLuhan Tetrad
85
One way to understand any new technology
Revive
(Retrieve)
What does it
bring back?
Obsolesce
What does it
make obsolete?
Enhance
What does it
amplify?
Reverse
How does it flip
when pushed?
MEDIUM
Adapted from “The Laws of Media”, McLuhan & McLuhan, 1988
Your Own Personal Scenarios
86
ONE LAST STORY
Stars
Photo: hokulea.com
I need your
help for this
last part…
Please Get Out Your
Mobile Phone
1…2…3…
Photo: Nimish Gogri CC:BY http://www.flickr.com/photos/gogri/7927333264
95
We Won, Now What?
@jessmcmullin
Situ Strategy
Jess AT situ DOT org
Hashtag #uxss #wwnw
Thank you!

More Related Content

What's hot

Closing the Policy/Delivery Gap (with Design)
Closing the Policy/Delivery Gap (with Design)Closing the Policy/Delivery Gap (with Design)
Closing the Policy/Delivery Gap (with Design)Jess McMullin
 
Citizen Experience Design and You
Citizen Experience Design and YouCitizen Experience Design and You
Citizen Experience Design and YouJess McMullin
 
Service Transformation and Service Design
Service Transformation and Service DesignService Transformation and Service Design
Service Transformation and Service DesignJess McMullin
 
Citizen Experience Design (and India)
Citizen Experience Design (and India)Citizen Experience Design (and India)
Citizen Experience Design (and India)Jess McMullin
 
Design For a new Humanism
Design For a new HumanismDesign For a new Humanism
Design For a new HumanismSimone Cicero
 
The Meaning of the Platform Organization
The Meaning of the Platform OrganizationThe Meaning of the Platform Organization
The Meaning of the Platform OrganizationSimone Cicero
 
Swivel Overview June 2007
Swivel Overview June 2007Swivel Overview June 2007
Swivel Overview June 2007brianswivel
 
Future Proof Design and the Platform Design Canvas
Future Proof Design and the Platform Design CanvasFuture Proof Design and the Platform Design Canvas
Future Proof Design and the Platform Design CanvasSimone Cicero
 
Open Gets Real - From Software to Manufacturing: how the open, agile and p2p ...
Open Gets Real - From Software to Manufacturing: how the open, agile and p2p ...Open Gets Real - From Software to Manufacturing: how the open, agile and p2p ...
Open Gets Real - From Software to Manufacturing: how the open, agile and p2p ...Simone Cicero
 
Living in a Connected, Collaborative but “Dis-integrated” Society - Simone Ci...
Living in a Connected, Collaborative but “Dis-integrated” Society - Simone Ci...Living in a Connected, Collaborative but “Dis-integrated” Society - Simone Ci...
Living in a Connected, Collaborative but “Dis-integrated” Society - Simone Ci...Simone Cicero
 
(Un)Civic Tech?- Tiago Peixoto (World Bank)
(Un)Civic Tech?- Tiago Peixoto (World Bank)(Un)Civic Tech?- Tiago Peixoto (World Bank)
(Un)Civic Tech?- Tiago Peixoto (World Bank)mysociety
 
Towards a Cooperative, Small scale, Local, P2P Production Future
Towards a Cooperative, Small scale, Local, P2P Production FutureTowards a Cooperative, Small scale, Local, P2P Production Future
Towards a Cooperative, Small scale, Local, P2P Production FutureSimone Cicero
 
The Future of Work – Workfront Leap 2016
The Future of Work – Workfront Leap 2016The Future of Work – Workfront Leap 2016
The Future of Work – Workfront Leap 2016Philip Sheldrake
 
Change management
Change management Change management
Change management ChetanaBhat4
 
BIM - more than just a model
BIM - more than just a modelBIM - more than just a model
BIM - more than just a modelMartin Brown
 
The Critical Career Path Conversation
The Critical Career Path ConversationThe Critical Career Path Conversation
The Critical Career Path ConversationJohn Riviello
 
Designing for digital democracy - Amelia Loye (engage2)
Designing for digital democracy - Amelia Loye (engage2)Designing for digital democracy - Amelia Loye (engage2)
Designing for digital democracy - Amelia Loye (engage2)mysociety
 
The InterConnected Individual: Seizing Opportunity in the Era of A.I., Platfo...
The InterConnected Individual: Seizing Opportunity in the Era of A.I., Platfo...The InterConnected Individual: Seizing Opportunity in the Era of A.I., Platfo...
The InterConnected Individual: Seizing Opportunity in the Era of A.I., Platfo...Jeff Saperstein
 
Data Visualization
Data Visualization Data Visualization
Data Visualization Madelyn Cox
 

What's hot (20)

Closing the Policy/Delivery Gap (with Design)
Closing the Policy/Delivery Gap (with Design)Closing the Policy/Delivery Gap (with Design)
Closing the Policy/Delivery Gap (with Design)
 
Citizen Experience Design and You
Citizen Experience Design and YouCitizen Experience Design and You
Citizen Experience Design and You
 
Service Transformation and Service Design
Service Transformation and Service DesignService Transformation and Service Design
Service Transformation and Service Design
 
Citizen Experience Design (and India)
Citizen Experience Design (and India)Citizen Experience Design (and India)
Citizen Experience Design (and India)
 
Design For a new Humanism
Design For a new HumanismDesign For a new Humanism
Design For a new Humanism
 
The Meaning of the Platform Organization
The Meaning of the Platform OrganizationThe Meaning of the Platform Organization
The Meaning of the Platform Organization
 
Swivel Overview June 2007
Swivel Overview June 2007Swivel Overview June 2007
Swivel Overview June 2007
 
Future Proof Design and the Platform Design Canvas
Future Proof Design and the Platform Design CanvasFuture Proof Design and the Platform Design Canvas
Future Proof Design and the Platform Design Canvas
 
Open Gets Real - From Software to Manufacturing: how the open, agile and p2p ...
Open Gets Real - From Software to Manufacturing: how the open, agile and p2p ...Open Gets Real - From Software to Manufacturing: how the open, agile and p2p ...
Open Gets Real - From Software to Manufacturing: how the open, agile and p2p ...
 
Living in a Connected, Collaborative but “Dis-integrated” Society - Simone Ci...
Living in a Connected, Collaborative but “Dis-integrated” Society - Simone Ci...Living in a Connected, Collaborative but “Dis-integrated” Society - Simone Ci...
Living in a Connected, Collaborative but “Dis-integrated” Society - Simone Ci...
 
(Un)Civic Tech?- Tiago Peixoto (World Bank)
(Un)Civic Tech?- Tiago Peixoto (World Bank)(Un)Civic Tech?- Tiago Peixoto (World Bank)
(Un)Civic Tech?- Tiago Peixoto (World Bank)
 
Towards a Cooperative, Small scale, Local, P2P Production Future
Towards a Cooperative, Small scale, Local, P2P Production FutureTowards a Cooperative, Small scale, Local, P2P Production Future
Towards a Cooperative, Small scale, Local, P2P Production Future
 
The Future of Work – Workfront Leap 2016
The Future of Work – Workfront Leap 2016The Future of Work – Workfront Leap 2016
The Future of Work – Workfront Leap 2016
 
Change management
Change management Change management
Change management
 
BIM - more than just a model
BIM - more than just a modelBIM - more than just a model
BIM - more than just a model
 
The Critical Career Path Conversation
The Critical Career Path ConversationThe Critical Career Path Conversation
The Critical Career Path Conversation
 
Designing for digital democracy - Amelia Loye (engage2)
Designing for digital democracy - Amelia Loye (engage2)Designing for digital democracy - Amelia Loye (engage2)
Designing for digital democracy - Amelia Loye (engage2)
 
The InterConnected Individual: Seizing Opportunity in the Era of A.I., Platfo...
The InterConnected Individual: Seizing Opportunity in the Era of A.I., Platfo...The InterConnected Individual: Seizing Opportunity in the Era of A.I., Platfo...
The InterConnected Individual: Seizing Opportunity in the Era of A.I., Platfo...
 
Data Visualization
Data Visualization Data Visualization
Data Visualization
 
Allumni bijeenkomst mba
Allumni bijeenkomst mbaAllumni bijeenkomst mba
Allumni bijeenkomst mba
 

Similar to We Won, Now What? Dealing with the Future of UX Design

Pausefest: Solve your own damn problem
Pausefest: Solve your own damn problemPausefest: Solve your own damn problem
Pausefest: Solve your own damn problemMike Ojo
 
Closing Session: World Usability Day
Closing Session: World Usability DayClosing Session: World Usability Day
Closing Session: World Usability Daysuryavanka
 
The Sky’s the Limit – The Rise of Machine Learnin
The Sky’s the Limit – The Rise of Machine LearninThe Sky’s the Limit – The Rise of Machine Learnin
The Sky’s the Limit – The Rise of Machine LearninInside Analysis
 
Creating Digital Experiences that turn Fans into Fanatics
Creating Digital Experiences that turn Fans into FanaticsCreating Digital Experiences that turn Fans into Fanatics
Creating Digital Experiences that turn Fans into FanaticsAcquia
 
Build Systems, Not Stuff
Build Systems, Not StuffBuild Systems, Not Stuff
Build Systems, Not StuffAbby Covert
 
Business Transformation by Futures Thinking, Kiev 2019, Creascope conference
Business Transformation by Futures Thinking, Kiev 2019, Creascope conferenceBusiness Transformation by Futures Thinking, Kiev 2019, Creascope conference
Business Transformation by Futures Thinking, Kiev 2019, Creascope conferenceSchool of Form
 
Total customer experience design
Total customer experience designTotal customer experience design
Total customer experience designAl Nevarez
 
EuroIA 2016 Designing Connected Products
EuroIA 2016 Designing Connected ProductsEuroIA 2016 Designing Connected Products
EuroIA 2016 Designing Connected ProductsKoen Van Niekerk
 
The Future of Work by Dr. Tracey Wilen - ISSA/INTERCLEAN Las Vegas 2015
The Future of Work by Dr. Tracey Wilen - ISSA/INTERCLEAN Las Vegas 2015The Future of Work by Dr. Tracey Wilen - ISSA/INTERCLEAN Las Vegas 2015
The Future of Work by Dr. Tracey Wilen - ISSA/INTERCLEAN Las Vegas 2015REWhittakerCo
 
Enterprise 2.0 and business/IT alignment
Enterprise 2.0 and business/IT alignment Enterprise 2.0 and business/IT alignment
Enterprise 2.0 and business/IT alignment Jeroen Derynck
 
Introduction to UX Design
Introduction to UX DesignIntroduction to UX Design
Introduction to UX DesignBill Tribble
 
What are machines learning? How might that impact design?
What are machines learning? How might that impact design?What are machines learning? How might that impact design?
What are machines learning? How might that impact design?Andreas Wolters
 
The Age of Strategic Design
The Age of Strategic DesignThe Age of Strategic Design
The Age of Strategic DesignÁlvaro Márquez
 
Growing as a software craftsperson (part 2) From Pune Software Craftsmanship
Growing as a software craftsperson (part 2) From Pune Software CraftsmanshipGrowing as a software craftsperson (part 2) From Pune Software Craftsmanship
Growing as a software craftsperson (part 2) From Pune Software CraftsmanshipDattatray Kale
 
Leading in a Virtual Environment
Leading in a Virtual EnvironmentLeading in a Virtual Environment
Leading in a Virtual Environmentguest9fbcc7
 
Building an enterprise security knowledge graph to fuel better decisions, fas...
Building an enterprise security knowledge graph to fuel better decisions, fas...Building an enterprise security knowledge graph to fuel better decisions, fas...
Building an enterprise security knowledge graph to fuel better decisions, fas...Jon Hawes
 
Do You Have the Strength to Embrace Innovation in a 2.0 World?
Do You Have the Strength to Embrace Innovation in a 2.0 World?Do You Have the Strength to Embrace Innovation in a 2.0 World?
Do You Have the Strength to Embrace Innovation in a 2.0 World?Dan Keldsen
 
Software craftsmanship and you a strong foundation in your team
Software craftsmanship and you a strong foundation in your teamSoftware craftsmanship and you a strong foundation in your team
Software craftsmanship and you a strong foundation in your teamDattatray Kale
 

Similar to We Won, Now What? Dealing with the Future of UX Design (20)

Mittr bit15
Mittr bit15Mittr bit15
Mittr bit15
 
Pausefest: Solve your own damn problem
Pausefest: Solve your own damn problemPausefest: Solve your own damn problem
Pausefest: Solve your own damn problem
 
Closing Session: World Usability Day
Closing Session: World Usability DayClosing Session: World Usability Day
Closing Session: World Usability Day
 
The Sky’s the Limit – The Rise of Machine Learnin
The Sky’s the Limit – The Rise of Machine LearninThe Sky’s the Limit – The Rise of Machine Learnin
The Sky’s the Limit – The Rise of Machine Learnin
 
Creating Digital Experiences that turn Fans into Fanatics
Creating Digital Experiences that turn Fans into FanaticsCreating Digital Experiences that turn Fans into Fanatics
Creating Digital Experiences that turn Fans into Fanatics
 
Build Systems, Not Stuff
Build Systems, Not StuffBuild Systems, Not Stuff
Build Systems, Not Stuff
 
Business Transformation by Futures Thinking, Kiev 2019, Creascope conference
Business Transformation by Futures Thinking, Kiev 2019, Creascope conferenceBusiness Transformation by Futures Thinking, Kiev 2019, Creascope conference
Business Transformation by Futures Thinking, Kiev 2019, Creascope conference
 
Total customer experience design
Total customer experience designTotal customer experience design
Total customer experience design
 
EuroIA 2016 Designing Connected Products
EuroIA 2016 Designing Connected ProductsEuroIA 2016 Designing Connected Products
EuroIA 2016 Designing Connected Products
 
The Future of Work by Dr. Tracey Wilen - ISSA/INTERCLEAN Las Vegas 2015
The Future of Work by Dr. Tracey Wilen - ISSA/INTERCLEAN Las Vegas 2015The Future of Work by Dr. Tracey Wilen - ISSA/INTERCLEAN Las Vegas 2015
The Future of Work by Dr. Tracey Wilen - ISSA/INTERCLEAN Las Vegas 2015
 
Enterprise 2.0 and business/IT alignment
Enterprise 2.0 and business/IT alignment Enterprise 2.0 and business/IT alignment
Enterprise 2.0 and business/IT alignment
 
Introduction to UX Design
Introduction to UX DesignIntroduction to UX Design
Introduction to UX Design
 
The new mobile world
The new mobile worldThe new mobile world
The new mobile world
 
What are machines learning? How might that impact design?
What are machines learning? How might that impact design?What are machines learning? How might that impact design?
What are machines learning? How might that impact design?
 
The Age of Strategic Design
The Age of Strategic DesignThe Age of Strategic Design
The Age of Strategic Design
 
Growing as a software craftsperson (part 2) From Pune Software Craftsmanship
Growing as a software craftsperson (part 2) From Pune Software CraftsmanshipGrowing as a software craftsperson (part 2) From Pune Software Craftsmanship
Growing as a software craftsperson (part 2) From Pune Software Craftsmanship
 
Leading in a Virtual Environment
Leading in a Virtual EnvironmentLeading in a Virtual Environment
Leading in a Virtual Environment
 
Building an enterprise security knowledge graph to fuel better decisions, fas...
Building an enterprise security knowledge graph to fuel better decisions, fas...Building an enterprise security knowledge graph to fuel better decisions, fas...
Building an enterprise security knowledge graph to fuel better decisions, fas...
 
Do You Have the Strength to Embrace Innovation in a 2.0 World?
Do You Have the Strength to Embrace Innovation in a 2.0 World?Do You Have the Strength to Embrace Innovation in a 2.0 World?
Do You Have the Strength to Embrace Innovation in a 2.0 World?
 
Software craftsmanship and you a strong foundation in your team
Software craftsmanship and you a strong foundation in your teamSoftware craftsmanship and you a strong foundation in your team
Software craftsmanship and you a strong foundation in your team
 

More from Jess McMullin

The Situ Service Architecture Framework
The Situ Service Architecture FrameworkThe Situ Service Architecture Framework
The Situ Service Architecture FrameworkJess McMullin
 
Citizen Experience Design, UX Lisbon
Citizen Experience Design, UX LisbonCitizen Experience Design, UX Lisbon
Citizen Experience Design, UX LisbonJess McMullin
 
Design To Make a Difference: Beyond UX Unicorns to the 5 Layers of Service Ar...
Design To Make a Difference: Beyond UX Unicorns to the 5 Layers of Service Ar...Design To Make a Difference: Beyond UX Unicorns to the 5 Layers of Service Ar...
Design To Make a Difference: Beyond UX Unicorns to the 5 Layers of Service Ar...Jess McMullin
 
Getting into User Experience Design
Getting into User Experience DesignGetting into User Experience Design
Getting into User Experience DesignJess McMullin
 
Reinventing Government
Reinventing GovernmentReinventing Government
Reinventing GovernmentJess McMullin
 
Business Origami - UX Week 2011 Workshop
Business Origami - UX Week 2011 WorkshopBusiness Origami - UX Week 2011 Workshop
Business Origami - UX Week 2011 WorkshopJess McMullin
 
Putting the Citizen Back Into Citizen-Centric
Putting the Citizen Back Into Citizen-CentricPutting the Citizen Back Into Citizen-Centric
Putting the Citizen Back Into Citizen-CentricJess McMullin
 
Service Design and the Public Sector Web
Service Design and the Public Sector WebService Design and the Public Sector Web
Service Design and the Public Sector WebJess McMullin
 
Business Origami - paper prototyping for systems and service design
Business Origami - paper prototyping for systems and service designBusiness Origami - paper prototyping for systems and service design
Business Origami - paper prototyping for systems and service designJess McMullin
 
Leaving Flatland: Cross-Channel Customer Experience Design
Leaving Flatland: Cross-Channel Customer Experience DesignLeaving Flatland: Cross-Channel Customer Experience Design
Leaving Flatland: Cross-Channel Customer Experience DesignJess McMullin
 
Designing Influence In Organizations
Designing Influence In OrganizationsDesigning Influence In Organizations
Designing Influence In OrganizationsJess McMullin
 
Designing Influence - Drupal Camp Alberta
Designing Influence - Drupal Camp AlbertaDesigning Influence - Drupal Camp Alberta
Designing Influence - Drupal Camp AlbertaJess McMullin
 
DocTrain West - Business of Experience
DocTrain West - Business of ExperienceDocTrain West - Business of Experience
DocTrain West - Business of ExperienceJess McMullin
 
Three Secrets of Successful User Experience Design
Three Secrets of Successful User Experience DesignThree Secrets of Successful User Experience Design
Three Secrets of Successful User Experience DesignJess McMullin
 
Business Of Experience - CanUX
Business Of Experience - CanUXBusiness Of Experience - CanUX
Business Of Experience - CanUXJess McMullin
 
Business Of Experience Italia
Business Of Experience ItaliaBusiness Of Experience Italia
Business Of Experience ItaliaJess McMullin
 
Touchstones v. 3 - DE IA
Touchstones v. 3 - DE IATouchstones v. 3 - DE IA
Touchstones v. 3 - DE IAJess McMullin
 

More from Jess McMullin (18)

The Situ Service Architecture Framework
The Situ Service Architecture FrameworkThe Situ Service Architecture Framework
The Situ Service Architecture Framework
 
Citizen Experience Design, UX Lisbon
Citizen Experience Design, UX LisbonCitizen Experience Design, UX Lisbon
Citizen Experience Design, UX Lisbon
 
Design To Make a Difference: Beyond UX Unicorns to the 5 Layers of Service Ar...
Design To Make a Difference: Beyond UX Unicorns to the 5 Layers of Service Ar...Design To Make a Difference: Beyond UX Unicorns to the 5 Layers of Service Ar...
Design To Make a Difference: Beyond UX Unicorns to the 5 Layers of Service Ar...
 
Getting into User Experience Design
Getting into User Experience DesignGetting into User Experience Design
Getting into User Experience Design
 
Reinventing Government
Reinventing GovernmentReinventing Government
Reinventing Government
 
Business Origami - UX Week 2011 Workshop
Business Origami - UX Week 2011 WorkshopBusiness Origami - UX Week 2011 Workshop
Business Origami - UX Week 2011 Workshop
 
Putting the Citizen Back Into Citizen-Centric
Putting the Citizen Back Into Citizen-CentricPutting the Citizen Back Into Citizen-Centric
Putting the Citizen Back Into Citizen-Centric
 
Service Design and the Public Sector Web
Service Design and the Public Sector WebService Design and the Public Sector Web
Service Design and the Public Sector Web
 
Business Origami - paper prototyping for systems and service design
Business Origami - paper prototyping for systems and service designBusiness Origami - paper prototyping for systems and service design
Business Origami - paper prototyping for systems and service design
 
Thinking Like a CEO
Thinking Like a CEOThinking Like a CEO
Thinking Like a CEO
 
Leaving Flatland: Cross-Channel Customer Experience Design
Leaving Flatland: Cross-Channel Customer Experience DesignLeaving Flatland: Cross-Channel Customer Experience Design
Leaving Flatland: Cross-Channel Customer Experience Design
 
Designing Influence In Organizations
Designing Influence In OrganizationsDesigning Influence In Organizations
Designing Influence In Organizations
 
Designing Influence - Drupal Camp Alberta
Designing Influence - Drupal Camp AlbertaDesigning Influence - Drupal Camp Alberta
Designing Influence - Drupal Camp Alberta
 
DocTrain West - Business of Experience
DocTrain West - Business of ExperienceDocTrain West - Business of Experience
DocTrain West - Business of Experience
 
Three Secrets of Successful User Experience Design
Three Secrets of Successful User Experience DesignThree Secrets of Successful User Experience Design
Three Secrets of Successful User Experience Design
 
Business Of Experience - CanUX
Business Of Experience - CanUXBusiness Of Experience - CanUX
Business Of Experience - CanUX
 
Business Of Experience Italia
Business Of Experience ItaliaBusiness Of Experience Italia
Business Of Experience Italia
 
Touchstones v. 3 - DE IA
Touchstones v. 3 - DE IATouchstones v. 3 - DE IA
Touchstones v. 3 - DE IA
 

Recently uploaded

BIT- Pinal .H. Prajapati Graphic Designer
BIT- Pinal .H. Prajapati  Graphic DesignerBIT- Pinal .H. Prajapati  Graphic Designer
BIT- Pinal .H. Prajapati Graphic Designerbitwgin12
 
Research about Venice ppt for grade 6f anas
Research about Venice ppt for grade 6f anasResearch about Venice ppt for grade 6f anas
Research about Venice ppt for grade 6f anasanasabutalha2013
 
Spring 2024 wkrm_Enhancing Campus Mobility.pdf
Spring 2024 wkrm_Enhancing Campus Mobility.pdfSpring 2024 wkrm_Enhancing Campus Mobility.pdf
Spring 2024 wkrm_Enhancing Campus Mobility.pdfJon Freach
 
Common Designing Mistakes and How to avoid them
Common Designing Mistakes and How to avoid themCommon Designing Mistakes and How to avoid them
Common Designing Mistakes and How to avoid themmadhavlakhanpal29
 
Extended Reality(XR) Development in immersive design
Extended Reality(XR) Development in immersive designExtended Reality(XR) Development in immersive design
Extended Reality(XR) Development in immersive designGOWSIKRAJA PALANISAMY
 
The Design Code Google Developer Student Club.pptx
The Design Code Google Developer Student Club.pptxThe Design Code Google Developer Student Club.pptx
The Design Code Google Developer Student Club.pptxadityakushalsaha
 
Art Nouveau Movement Presentation for Art History.
Art Nouveau Movement Presentation for Art History.Art Nouveau Movement Presentation for Art History.
Art Nouveau Movement Presentation for Art History.rrimika1
 
Pitch Presentation for Service Design in Technology
Pitch Presentation for Service Design in TechnologyPitch Presentation for Service Design in Technology
Pitch Presentation for Service Design in TechnologyJaime Brown
 
Heidi Livengood's Professional CADD Portfolio
Heidi Livengood's Professional CADD PortfolioHeidi Livengood's Professional CADD Portfolio
Heidi Livengood's Professional CADD PortfolioHeidiLivengood
 
National-Learning-Camp 2024 deped....pptx
National-Learning-Camp 2024 deped....pptxNational-Learning-Camp 2024 deped....pptx
National-Learning-Camp 2024 deped....pptxAlecAnidul
 
Claire's designing portfolio presentation
Claire's designing portfolio presentationClaire's designing portfolio presentation
Claire's designing portfolio presentationssuser8fae18
 
FW25-26 Fashion Key Items Trend Book Peclers Paris
FW25-26 Fashion Key Items Trend Book Peclers ParisFW25-26 Fashion Key Items Trend Book Peclers Paris
FW25-26 Fashion Key Items Trend Book Peclers ParisPeclers Paris
 
Heuristic Evaluation of System & Application
Heuristic Evaluation of System & ApplicationHeuristic Evaluation of System & Application
Heuristic Evaluation of System & ApplicationJaime Brown
 
Dos And Dont's Of Logo Design For 2024..
Dos And Dont's Of Logo Design For 2024..Dos And Dont's Of Logo Design For 2024..
Dos And Dont's Of Logo Design For 2024..GB Logo Design
 
Design lessons from Singapore | Volume 3
Design lessons from Singapore | Volume 3Design lessons from Singapore | Volume 3
Design lessons from Singapore | Volume 3Remy Rey De Barros
 
Redefining Globalization, urbanisation and Localisation
Redefining Globalization, urbanisation and LocalisationRedefining Globalization, urbanisation and Localisation
Redefining Globalization, urbanisation and LocalisationJIT KUMAR GUPTA
 

Recently uploaded (16)

BIT- Pinal .H. Prajapati Graphic Designer
BIT- Pinal .H. Prajapati  Graphic DesignerBIT- Pinal .H. Prajapati  Graphic Designer
BIT- Pinal .H. Prajapati Graphic Designer
 
Research about Venice ppt for grade 6f anas
Research about Venice ppt for grade 6f anasResearch about Venice ppt for grade 6f anas
Research about Venice ppt for grade 6f anas
 
Spring 2024 wkrm_Enhancing Campus Mobility.pdf
Spring 2024 wkrm_Enhancing Campus Mobility.pdfSpring 2024 wkrm_Enhancing Campus Mobility.pdf
Spring 2024 wkrm_Enhancing Campus Mobility.pdf
 
Common Designing Mistakes and How to avoid them
Common Designing Mistakes and How to avoid themCommon Designing Mistakes and How to avoid them
Common Designing Mistakes and How to avoid them
 
Extended Reality(XR) Development in immersive design
Extended Reality(XR) Development in immersive designExtended Reality(XR) Development in immersive design
Extended Reality(XR) Development in immersive design
 
The Design Code Google Developer Student Club.pptx
The Design Code Google Developer Student Club.pptxThe Design Code Google Developer Student Club.pptx
The Design Code Google Developer Student Club.pptx
 
Art Nouveau Movement Presentation for Art History.
Art Nouveau Movement Presentation for Art History.Art Nouveau Movement Presentation for Art History.
Art Nouveau Movement Presentation for Art History.
 
Pitch Presentation for Service Design in Technology
Pitch Presentation for Service Design in TechnologyPitch Presentation for Service Design in Technology
Pitch Presentation for Service Design in Technology
 
Heidi Livengood's Professional CADD Portfolio
Heidi Livengood's Professional CADD PortfolioHeidi Livengood's Professional CADD Portfolio
Heidi Livengood's Professional CADD Portfolio
 
National-Learning-Camp 2024 deped....pptx
National-Learning-Camp 2024 deped....pptxNational-Learning-Camp 2024 deped....pptx
National-Learning-Camp 2024 deped....pptx
 
Claire's designing portfolio presentation
Claire's designing portfolio presentationClaire's designing portfolio presentation
Claire's designing portfolio presentation
 
FW25-26 Fashion Key Items Trend Book Peclers Paris
FW25-26 Fashion Key Items Trend Book Peclers ParisFW25-26 Fashion Key Items Trend Book Peclers Paris
FW25-26 Fashion Key Items Trend Book Peclers Paris
 
Heuristic Evaluation of System & Application
Heuristic Evaluation of System & ApplicationHeuristic Evaluation of System & Application
Heuristic Evaluation of System & Application
 
Dos And Dont's Of Logo Design For 2024..
Dos And Dont's Of Logo Design For 2024..Dos And Dont's Of Logo Design For 2024..
Dos And Dont's Of Logo Design For 2024..
 
Design lessons from Singapore | Volume 3
Design lessons from Singapore | Volume 3Design lessons from Singapore | Volume 3
Design lessons from Singapore | Volume 3
 
Redefining Globalization, urbanisation and Localisation
Redefining Globalization, urbanisation and LocalisationRedefining Globalization, urbanisation and Localisation
Redefining Globalization, urbanisation and Localisation
 

We Won, Now What? Dealing with the Future of UX Design