SlideShare a Scribd company logo
1 of 139
THE EXPERIENCE OF INFORMATION
2º Congreso Internacional de Transparencia 2013 | December 5, 2013 | Guadalajara, Mexico
Jess McMullin | The Centre for Citizen Experience | @jessmcmullin | jess AT ctzn DOT ca
MUCHAS GRACIAS!
WE ARE SEEING MORE SUCCESSES
IN OPEN GOVERNMENT,
TRANSPARENCY, & INNOVATION
BRITISH COLUMBIA
USA
CANADA
UK
ITEI
MEXICO
CAMPUS PARTY TECH FESTIVAL (BRASIL)
Photo: National Post Photo http://news.nationalpost.com/2013/01/31/hackers-and-geeks-camp-en-masse-at-a-hackaton-and-tech-festival-in-brazil/
COMING TO ZAPOPAN IN 2014!
Photo: National Post Photo http://news.nationalpost.com/2013/01/31/hackers-and-geeks-camp-en-masse-at-a-hackaton-and-tech-festival-in-brazil/
THE OPEN DATA CENSUS
INNOVATION
TRANSPARENCY
OPEN GOVERNMENT
SUCCESS!
Photo: Sebastien Wiertz CC:BY http://www.flickr.com/photos/wiertz/5624281846
INFORMATION
INFORMATION

Iceberg Photo: Rita Willaert CC:BY http://www.flickr.com/photos/rietje/76566707
Iceberg Illustration: Dassault Systemes http://www.wired.com/wiredscience/2011/08/iceberg-towing-drinking-water/
CONGRATULATIONS!
THE CHALLENGE OF SUCCESS
HOW DOES ALL
THIS INFORMATION
FEEL TO USERS?
A BRIEF
DEMONSTRATION
Photo: Ian Murphy C:BY http://www.flickr.com/photos/malico/2917576750
Photo: Ian Murphy C:BY http://www.flickr.com/photos/malico/2917576250
OVERLOAD CAUSES CONFUSION AND FRUSTRATION
WEBSITE REDUCTION
INFORMATION OVERLOAD
REDUCES THE VALUE OF INFORMATION,
BECAUSE IT REDUCES THE USE OF
INFORMATION.
SO

HOW DO WE GET MORE
VALUE FROM OUR
INFORMATION
INVESTMENTS?
VALUE
CENTRED
DESIGN
Information

Value

Use
KEY PRINCIPLE:

UNDERSTAND
EXPERIENCE TO
GENERATE VALUE
WE NEED TO DESIGN FOR THE
EXPERIENCE OF INFORMATION
IN BOTH POLICY & IMPLEMENTATION
THREE
THINGS
1. UNDERSTAND PEOPLE
2. CREATE STRUCTURE
3. SHOW CONTEXT
UNDERSTAND PEOPLE
TO UNDERSTAND VALUE AND PRIORITIES
HUMAN-CENTRED

DESIGN
FOCUS ON

PEOPLE
TO FIND

FOCUS

FOR YOUR
INFORMATION
WHO, WHAT, AND WHY
MARKET & DESIGN RESEARCH
CREATE COMMON GROUND
WHO, WHAT, WHY
WHAT MATTERS?
Photo: Jorge Franganillo CC:BY http://www.flickr.com/photos/franganillo/3554010670
Photo Reilly Butler CC:BY SA http://www.flickr.com/photos/r-butler/5037662197

GAINING INSIGHT
MARKET RESEARCH
Photo: City of Seattle Community Tech CC:BY http://www.flickr.com/photos/67840815@N05/8744059137
SURVEYS
VS. DESIGN RESEARCH
JUNGLE
OR ZOO?
Photo: Tambako the Jaguar CC:BY ND http://www.flickr.com/photos/tambako/634249708
Photo: Steve Wilson CC:BY http://www.flickr.com/photos/pokerbrit/9156072460
WELCOME TO THE JUNGLE
THERE’S A JUNGLE INSIDE OUR ORGANIZATIONS TOO
WHAT PEOPLE SAY VS. WHAT PEOPLE DO
Photo: Lizzi279 CC:BY http://www.flickr.com/photos/73458457@N07/9343739675
ID
ID
EMPLOYEE INTRANET
TRANSIT
CODESIGN
CREATE COMMON GROUND
TOUCHSTONE
FINDING PATTERNS
PROFILES
PROFILE
MAP THE CITIZEN JOURNEY
CLIENT JOURNEY MAP
MENTAL MODEL
POLICY CONFLICT
POLICY ALIGNMENT
POLICY CONNECTION
ALIGNING POLICY TO SERVICE DELIVERY
Service Delivery
Drives Outcomes
ALIGNING SERVICES TO OUTCOMES
1

» Who, What, Why
» Gain Insight: Go Beyond
Market Research to
understand behaviour
and expectations
» Model Needs to create
clear policy connection

UNDERSTANDING PEOPLE
CREATE STRUCTURE
TO CREATE CONFIDENCE
CONFIDENCE COMES FROM REALITY ALIGNING WITH
OUR PREDICTIONS ABOUT THE WORLD…
THREE KINDS OF STRUCTURE
INFORMATION+METADATA
INFORMATION+NAVIGATION
INFORMATION AS A SERVICE
METADATA
METADATA
Photo: xmacex CC:BY SA http://www.flickr.com/photos/xmacex/8262079465
MACHINE READABLE API
INFORMATION ARCHITECTURE
Photo: INPIVIC CC:BY http://www.flickr.com/photos/inpivic/5205918163
NAVIGATION
Photo: Kevin Cole CC:BY http://www.flickr.com/photos/kevcole/3008821023
NAVIGATION FOR PEOPLE
Photo: Bruce McAdam CC:BY SA http://www.flickr.com/photos/bruce_mcadam/2912761765
NAVIGATING COMPLEX INFORMATION
NOT ONLY NAVIGATING DIGITAL
INFORMATION, BUT THE OVERALL
SYSTEM OF GOVERNMENT
INFORMATION AS A SERVICE
PROVIDE STRUCTURE ACROSS CHANNELS
WORLD
CLASS
SERVICE
DESIGN
2

» Metadata
» Navigation
» Information as a Service

CREATE STRUCTURE
SHOW CONTEXT
TO MAKE MEANING

3
IT IS CONTEXT THAT
HELPS US UNDERSTAND
AND DEFINE MEANING
EXPLAIN POLICY PRIORITIES
USE VISUALIZATION
TELL STORIES
SHOW CLEAR PRIORITIES
IF YOU HAVE A PREFERENCE, TELL PEOPLE
Photo: Mike Baird CC:BY http://www.flickr.com/photos/mikebaird/3898808431
Phtoo: Chauncey Davis 818 CC:BY http://www.flickr.com/photos/chaunceydavis/2325831058
VISUAL THINKING
IDEAS
NOT ART
INFOGRAPHICS
DATA VISUALIZATION
Visualization: Jon Gosier CC:BY http://www.flickr.com/photos/ww4f/4592947558
TELL STORIES
BLIGHTSTATUS & CITY OF NEW ORLEANS
Photos Courtesy of Civic Industries.
BLIGHT IS A PROBLEM IN MANY AREAS
CITIZENS ARE IDENTIFYING BLIGHT
AND THE CITY IS WORKING TO CLEAN UP
CITY HALL KNEW WHAT IT WANTED
THE TEAM WENT TO NOLA NEIGHBORHOODS
COMMUNITIES MAPPED BLIGHT THEMSELVES
?
THE REAL PROBLEM WAS FEEDBACK
USER RESEARCH UNLOCKED INSIGHTS
3

SHOW CONTEXT

» Explain Policy Priorities
» Use Visualization
» Tell Stories
UNDERSTAND PEOPLE
CREATE STRUCTURE
SHOW CONTEXT
Information

Value
+
Meaning

Use
MANAGE THE INFORMATION FLOOD
Photo: Perry McKenna CC:BY http://www.flickr.com/photos/63567936@N00/4181042889
WHO WILL HELP NAVIGATE?
Photo: Bruce McAdam CC:BY SA http://www.flickr.com/photos/bruce_mcadam/2913601494
I NEED YOUR HELP FOR
THIS LAST STORY…
PLEASE GET OUT YOUR MOBILE PHONE
1… 2… 3…
Photo: Nimish Gogri CC:BY http://www.flickr.com/photos/gogri/7927333264
THANK YOU! MUCHAS GRACIAS!
Jess McMullin
Centre for Citizen Experience
Jess AT ctzn DOT ca
citizenexperience.com (.org coming soon!)
twitter.com/jessmcmullin
Many thanks to the following great folks who
helped make this talk better
»  ITEI, Sandra Elisa de Dios & Francisco Garcia Gallegos, LDCG
»  Cyd Harrel, Code for America, Alex Pandel, and Civic Industries
»  Alex MacLennan, Blair Neufeld, Dominique Bohn, Ashley Johnston,
Rommel Agbay and the rest of the BC team. You rock.
»  Lou Rosenfeld and the Rosenfeld Media Experts
»  The IA Institute, with special props to Andrea Resmini
»  All the great Flickr users who shared Creative Commons photos!

ACKNOWLEDGEMENTS
IA INSTITUTE
SERVICE DESIGN NETWORK

More Related Content

What's hot

The Googlization of Business Intelligence
The Googlization of Business IntelligenceThe Googlization of Business Intelligence
The Googlization of Business IntelligenceSander Duivestein ✔
 
Social & Learning Implications
Social & Learning ImplicationsSocial & Learning Implications
Social & Learning ImplicationsKate Carruthers
 
Presentation of Treat or Treat
Presentation of Treat or TreatPresentation of Treat or Treat
Presentation of Treat or TreatOriol Torres
 
Insight to Amb:IT:ion - helping organisations develop digitally
Insight to Amb:IT:ion - helping organisations develop digitallyInsight to Amb:IT:ion - helping organisations develop digitally
Insight to Amb:IT:ion - helping organisations develop digitallyPCM creative
 
Products And Platforms In The Age Of Communities
Products And Platforms In The Age Of CommunitiesProducts And Platforms In The Age Of Communities
Products And Platforms In The Age Of CommunitiesBenjamin Tincq
 
Six Influence Flows – a new PR model?
Six Influence Flows – a new PR model?Six Influence Flows – a new PR model?
Six Influence Flows – a new PR model?Philip Sheldrake
 
The Critical Career Path Conversation
The Critical Career Path ConversationThe Critical Career Path Conversation
The Critical Career Path ConversationJohn Riviello
 
Digital Networks & Platform Business Models (Masterclass)
Digital Networks & Platform Business Models (Masterclass)Digital Networks & Platform Business Models (Masterclass)
Digital Networks & Platform Business Models (Masterclass)Benjamin Tincq
 
Data Visualization
Data Visualization Data Visualization
Data Visualization Madelyn Cox
 
The Adoption of Public Urban Space as a Driving Force for Third Places
The Adoption of Public Urban Space as a Driving Force for Third PlacesThe Adoption of Public Urban Space as a Driving Force for Third Places
The Adoption of Public Urban Space as a Driving Force for Third PlacesFederico Gobbo
 
Digital Divide
Digital DivideDigital Divide
Digital DivideHealtheduc
 
Ana Serrano (CFC): What Should Matter to VR Part 2
Ana Serrano (CFC): What Should Matter to VR Part 2Ana Serrano (CFC): What Should Matter to VR Part 2
Ana Serrano (CFC): What Should Matter to VR Part 2AugmentedWorldExpo
 
European PR Congress 2011 – The Role of PR in the Digital Age
European PR Congress 2011 – The Role of PR in the Digital Age European PR Congress 2011 – The Role of PR in the Digital Age
European PR Congress 2011 – The Role of PR in the Digital Age Philip Sheldrake
 
COTEN: Service Designing Higher Education
COTEN: Service Designing Higher EducationCOTEN: Service Designing Higher Education
COTEN: Service Designing Higher EducationAndy Polaine
 

What's hot (20)

The Googlization of Business Intelligence
The Googlization of Business IntelligenceThe Googlization of Business Intelligence
The Googlization of Business Intelligence
 
Internet ethics presentaion
Internet ethics presentaionInternet ethics presentaion
Internet ethics presentaion
 
Social & Learning Implications
Social & Learning ImplicationsSocial & Learning Implications
Social & Learning Implications
 
Presentation of Treat or Treat
Presentation of Treat or TreatPresentation of Treat or Treat
Presentation of Treat or Treat
 
Insight to Amb:IT:ion - helping organisations develop digitally
Insight to Amb:IT:ion - helping organisations develop digitallyInsight to Amb:IT:ion - helping organisations develop digitally
Insight to Amb:IT:ion - helping organisations develop digitally
 
Products And Platforms In The Age Of Communities
Products And Platforms In The Age Of CommunitiesProducts And Platforms In The Age Of Communities
Products And Platforms In The Age Of Communities
 
Six Influence Flows – a new PR model?
Six Influence Flows – a new PR model?Six Influence Flows – a new PR model?
Six Influence Flows – a new PR model?
 
Assign. 3 manipulated images
Assign. 3   manipulated imagesAssign. 3   manipulated images
Assign. 3 manipulated images
 
Assignment 5 ppt
Assignment 5 pptAssignment 5 ppt
Assignment 5 ppt
 
The Critical Career Path Conversation
The Critical Career Path ConversationThe Critical Career Path Conversation
The Critical Career Path Conversation
 
Assignment 4 ppt.
Assignment 4 ppt.Assignment 4 ppt.
Assignment 4 ppt.
 
Digital Networks & Platform Business Models (Masterclass)
Digital Networks & Platform Business Models (Masterclass)Digital Networks & Platform Business Models (Masterclass)
Digital Networks & Platform Business Models (Masterclass)
 
Data Visualization
Data Visualization Data Visualization
Data Visualization
 
The Adoption of Public Urban Space as a Driving Force for Third Places
The Adoption of Public Urban Space as a Driving Force for Third PlacesThe Adoption of Public Urban Space as a Driving Force for Third Places
The Adoption of Public Urban Space as a Driving Force for Third Places
 
Digital Divide
Digital DivideDigital Divide
Digital Divide
 
Ana Serrano (CFC): What Should Matter to VR Part 2
Ana Serrano (CFC): What Should Matter to VR Part 2Ana Serrano (CFC): What Should Matter to VR Part 2
Ana Serrano (CFC): What Should Matter to VR Part 2
 
European PR Congress 2011 – The Role of PR in the Digital Age
European PR Congress 2011 – The Role of PR in the Digital Age European PR Congress 2011 – The Role of PR in the Digital Age
European PR Congress 2011 – The Role of PR in the Digital Age
 
COTEN: Service Designing Higher Education
COTEN: Service Designing Higher EducationCOTEN: Service Designing Higher Education
COTEN: Service Designing Higher Education
 
Rick Robinson - Smart Cities - Amey
Rick Robinson - Smart Cities - AmeyRick Robinson - Smart Cities - Amey
Rick Robinson - Smart Cities - Amey
 
Traditional WCMS is at a Dead End
Traditional WCMS is at a Dead EndTraditional WCMS is at a Dead End
Traditional WCMS is at a Dead End
 

Viewers also liked

Using Your Powers for Good - As A Career
Using Your Powers for Good - As A CareerUsing Your Powers for Good - As A Career
Using Your Powers for Good - As A CareerCyd Harrell
 
Separating the meat from the chaff
Separating the meat from the chaffSeparating the meat from the chaff
Separating the meat from the chaffKacie Trimble
 
General brain function: Action – Outcome Evaluation
General brain function: Action – Outcome EvaluationGeneral brain function: Action – Outcome Evaluation
General brain function: Action – Outcome EvaluationBjörn Brembs
 
UCF Business Incubator Workshop Russ Pandel
UCF Business Incubator Workshop Russ PandelUCF Business Incubator Workshop Russ Pandel
UCF Business Incubator Workshop Russ PandelRuss Pandel
 
Taking it to the next level major gifts
Taking it to the next level   major giftsTaking it to the next level   major gifts
Taking it to the next level major giftsRotary International
 
Sans Mc Afee Pandel Slides
Sans Mc Afee Pandel SlidesSans Mc Afee Pandel Slides
Sans Mc Afee Pandel SlidesAhmed Sallam
 
The structure and function of the brain
The structure and function of the brainThe structure and function of the brain
The structure and function of the brainCrystal Delosa
 

Viewers also liked (8)

Using Your Powers for Good - As A Career
Using Your Powers for Good - As A CareerUsing Your Powers for Good - As A Career
Using Your Powers for Good - As A Career
 
Separating the meat from the chaff
Separating the meat from the chaffSeparating the meat from the chaff
Separating the meat from the chaff
 
General brain function: Action – Outcome Evaluation
General brain function: Action – Outcome EvaluationGeneral brain function: Action – Outcome Evaluation
General brain function: Action – Outcome Evaluation
 
UCF Business Incubator Workshop Russ Pandel
UCF Business Incubator Workshop Russ PandelUCF Business Incubator Workshop Russ Pandel
UCF Business Incubator Workshop Russ Pandel
 
Promoted Products
Promoted ProductsPromoted Products
Promoted Products
 
Taking it to the next level major gifts
Taking it to the next level   major giftsTaking it to the next level   major gifts
Taking it to the next level major gifts
 
Sans Mc Afee Pandel Slides
Sans Mc Afee Pandel SlidesSans Mc Afee Pandel Slides
Sans Mc Afee Pandel Slides
 
The structure and function of the brain
The structure and function of the brainThe structure and function of the brain
The structure and function of the brain
 

Similar to The Experience of Information

Citizen Experience Design, UX Lisbon
Citizen Experience Design, UX LisbonCitizen Experience Design, UX Lisbon
Citizen Experience Design, UX LisbonJess McMullin
 
Criptomoneda y el Dark Web
Criptomoneda y el Dark WebCriptomoneda y el Dark Web
Criptomoneda y el Dark Webdavidmassa8
 
SHADOW SELVES: LIVING WITH (OR WITHOUT) OUR BIG DATA DOUBLES
SHADOW SELVES: LIVING WITH (OR WITHOUT) OUR BIG DATA DOUBLESSHADOW SELVES: LIVING WITH (OR WITHOUT) OUR BIG DATA DOUBLES
SHADOW SELVES: LIVING WITH (OR WITHOUT) OUR BIG DATA DOUBLESChangeist
 
Do you have the keys to tomorrow?
Do you have the keys to tomorrow?Do you have the keys to tomorrow?
Do you have the keys to tomorrow?Judy O'Connell
 
Fediverse, dweb, web3 and beyond
Fediverse, dweb, web3 and beyondFediverse, dweb, web3 and beyond
Fediverse, dweb, web3 and beyondIan Forrester
 
Connect, Communicate, Collaborate: Powering Learning
Connect, Communicate, Collaborate: Powering LearningConnect, Communicate, Collaborate: Powering Learning
Connect, Communicate, Collaborate: Powering LearningJudy O'Connell
 
Multiplying the impact of online instruction - "The Obviousness of Open Policy"
Multiplying the impact of online instruction - "The Obviousness of Open Policy"Multiplying the impact of online instruction - "The Obviousness of Open Policy"
Multiplying the impact of online instruction - "The Obviousness of Open Policy"Jane Park
 
The Deception of Privacy, The Truth About a Plugged in Life
The Deception of Privacy, The Truth About a Plugged in LifeThe Deception of Privacy, The Truth About a Plugged in Life
The Deception of Privacy, The Truth About a Plugged in LifeCindy Beneteau
 
OpenAmplify and the Semantic Web
OpenAmplify and the Semantic WebOpenAmplify and the Semantic Web
OpenAmplify and the Semantic WebDave Weinberg
 
The web you were used to is gone. Architecture and strategy for your content.
The web you were used to is gone. Architecture and strategy for your content.The web you were used to is gone. Architecture and strategy for your content.
The web you were used to is gone. Architecture and strategy for your content.Alberta Soranzo
 
Gov 2.0 - Trust and Transparency
Gov 2.0 - Trust and TransparencyGov 2.0 - Trust and Transparency
Gov 2.0 - Trust and TransparencyMartin Boyce
 
Bread Crumbs: How We are Building an Online Map to Ourselves
Bread Crumbs: How We are Building an Online Map to OurselvesBread Crumbs: How We are Building an Online Map to Ourselves
Bread Crumbs: How We are Building an Online Map to OurselvesJonah Chin
 
Developing a (Digital) Strategy for Your Organisation
Developing a (Digital) Strategy for Your OrganisationDeveloping a (Digital) Strategy for Your Organisation
Developing a (Digital) Strategy for Your OrganisationCharlotte Sexton
 
Data-driven journalism (GIJC, Geneva April 2010) #ddj
Data-driven journalism (GIJC, Geneva April 2010) #ddjData-driven journalism (GIJC, Geneva April 2010) #ddj
Data-driven journalism (GIJC, Geneva April 2010) #ddjMirko Lorenz
 
China's internet policies and regulations
China's internet policies and regulationsChina's internet policies and regulations
China's internet policies and regulationsTrần Quốc Khánh
 
Social Media and Journalism
Social Media and JournalismSocial Media and Journalism
Social Media and JournalismRobin Hamman
 
Clicktivsm Campaign
Clicktivsm CampaignClicktivsm Campaign
Clicktivsm CampaignKristin Tom
 
The Australia Centre for Social Innovation - Blue Sky Talk 2011
The Australia Centre for Social Innovation - Blue Sky Talk 2011The Australia Centre for Social Innovation - Blue Sky Talk 2011
The Australia Centre for Social Innovation - Blue Sky Talk 2011Matthew Landauer
 
Polish UX going to South America.
What we can learn from each other?
Polish UX going to South America.
What we can learn from each other?Polish UX going to South America.
What we can learn from each other?
Polish UX going to South America.
What we can learn from each other?Wiesiek Kotecki
 

Similar to The Experience of Information (20)

Citizen Experience Design, UX Lisbon
Citizen Experience Design, UX LisbonCitizen Experience Design, UX Lisbon
Citizen Experience Design, UX Lisbon
 
Criptomoneda y el Dark Web
Criptomoneda y el Dark WebCriptomoneda y el Dark Web
Criptomoneda y el Dark Web
 
SHADOW SELVES: LIVING WITH (OR WITHOUT) OUR BIG DATA DOUBLES
SHADOW SELVES: LIVING WITH (OR WITHOUT) OUR BIG DATA DOUBLESSHADOW SELVES: LIVING WITH (OR WITHOUT) OUR BIG DATA DOUBLES
SHADOW SELVES: LIVING WITH (OR WITHOUT) OUR BIG DATA DOUBLES
 
Do you have the keys to tomorrow?
Do you have the keys to tomorrow?Do you have the keys to tomorrow?
Do you have the keys to tomorrow?
 
Fediverse, dweb, web3 and beyond
Fediverse, dweb, web3 and beyondFediverse, dweb, web3 and beyond
Fediverse, dweb, web3 and beyond
 
Connect, Communicate, Collaborate: Powering Learning
Connect, Communicate, Collaborate: Powering LearningConnect, Communicate, Collaborate: Powering Learning
Connect, Communicate, Collaborate: Powering Learning
 
Multiplying the impact of online instruction - "The Obviousness of Open Policy"
Multiplying the impact of online instruction - "The Obviousness of Open Policy"Multiplying the impact of online instruction - "The Obviousness of Open Policy"
Multiplying the impact of online instruction - "The Obviousness of Open Policy"
 
President's Address 050310
President's Address 050310President's Address 050310
President's Address 050310
 
The Deception of Privacy, The Truth About a Plugged in Life
The Deception of Privacy, The Truth About a Plugged in LifeThe Deception of Privacy, The Truth About a Plugged in Life
The Deception of Privacy, The Truth About a Plugged in Life
 
OpenAmplify and the Semantic Web
OpenAmplify and the Semantic WebOpenAmplify and the Semantic Web
OpenAmplify and the Semantic Web
 
The web you were used to is gone. Architecture and strategy for your content.
The web you were used to is gone. Architecture and strategy for your content.The web you were used to is gone. Architecture and strategy for your content.
The web you were used to is gone. Architecture and strategy for your content.
 
Gov 2.0 - Trust and Transparency
Gov 2.0 - Trust and TransparencyGov 2.0 - Trust and Transparency
Gov 2.0 - Trust and Transparency
 
Bread Crumbs: How We are Building an Online Map to Ourselves
Bread Crumbs: How We are Building an Online Map to OurselvesBread Crumbs: How We are Building an Online Map to Ourselves
Bread Crumbs: How We are Building an Online Map to Ourselves
 
Developing a (Digital) Strategy for Your Organisation
Developing a (Digital) Strategy for Your OrganisationDeveloping a (Digital) Strategy for Your Organisation
Developing a (Digital) Strategy for Your Organisation
 
Data-driven journalism (GIJC, Geneva April 2010) #ddj
Data-driven journalism (GIJC, Geneva April 2010) #ddjData-driven journalism (GIJC, Geneva April 2010) #ddj
Data-driven journalism (GIJC, Geneva April 2010) #ddj
 
China's internet policies and regulations
China's internet policies and regulationsChina's internet policies and regulations
China's internet policies and regulations
 
Social Media and Journalism
Social Media and JournalismSocial Media and Journalism
Social Media and Journalism
 
Clicktivsm Campaign
Clicktivsm CampaignClicktivsm Campaign
Clicktivsm Campaign
 
The Australia Centre for Social Innovation - Blue Sky Talk 2011
The Australia Centre for Social Innovation - Blue Sky Talk 2011The Australia Centre for Social Innovation - Blue Sky Talk 2011
The Australia Centre for Social Innovation - Blue Sky Talk 2011
 
Polish UX going to South America.
What we can learn from each other?
Polish UX going to South America.
What we can learn from each other?Polish UX going to South America.
What we can learn from each other?
Polish UX going to South America.
What we can learn from each other?
 

More from Jess McMullin

Service Transformation and Service Design
Service Transformation and Service DesignService Transformation and Service Design
Service Transformation and Service DesignJess McMullin
 
Service Transformation Keynote
Service Transformation KeynoteService Transformation Keynote
Service Transformation KeynoteJess McMullin
 
The Situ Service Architecture Framework
The Situ Service Architecture FrameworkThe Situ Service Architecture Framework
The Situ Service Architecture FrameworkJess McMullin
 
From Service Design to Service Transformation - SDN Global 2016
From Service Design to Service Transformation - SDN Global 2016From Service Design to Service Transformation - SDN Global 2016
From Service Design to Service Transformation - SDN Global 2016Jess McMullin
 
Big Picture Design: Systems, Strategy, Policy, Delivery
Big Picture Design: Systems, Strategy, Policy, DeliveryBig Picture Design: Systems, Strategy, Policy, Delivery
Big Picture Design: Systems, Strategy, Policy, DeliveryJess McMullin
 
Conquering Complexity: Mindset & Tools for Growing Public Design Capability &...
Conquering Complexity: Mindset & Tools for Growing Public Design Capability &...Conquering Complexity: Mindset & Tools for Growing Public Design Capability &...
Conquering Complexity: Mindset & Tools for Growing Public Design Capability &...Jess McMullin
 
Growing Government Design Capability - Code for America Summit 2014
Growing Government Design Capability - Code for America Summit 2014Growing Government Design Capability - Code for America Summit 2014
Growing Government Design Capability - Code for America Summit 2014Jess McMullin
 
Closing the Policy/Delivery Gap (with Design)
Closing the Policy/Delivery Gap (with Design)Closing the Policy/Delivery Gap (with Design)
Closing the Policy/Delivery Gap (with Design)Jess McMullin
 
Design To Make a Difference: Beyond UX Unicorns to the 5 Layers of Service Ar...
Design To Make a Difference: Beyond UX Unicorns to the 5 Layers of Service Ar...Design To Make a Difference: Beyond UX Unicorns to the 5 Layers of Service Ar...
Design To Make a Difference: Beyond UX Unicorns to the 5 Layers of Service Ar...Jess McMullin
 
Getting into User Experience Design
Getting into User Experience DesignGetting into User Experience Design
Getting into User Experience DesignJess McMullin
 
Business Origami - UX Week 2011 Workshop
Business Origami - UX Week 2011 WorkshopBusiness Origami - UX Week 2011 Workshop
Business Origami - UX Week 2011 WorkshopJess McMullin
 
Putting the Citizen Back Into Citizen-Centric
Putting the Citizen Back Into Citizen-CentricPutting the Citizen Back Into Citizen-Centric
Putting the Citizen Back Into Citizen-CentricJess McMullin
 
Service Design and the Public Sector Web
Service Design and the Public Sector WebService Design and the Public Sector Web
Service Design and the Public Sector WebJess McMullin
 
Business Origami - paper prototyping for systems and service design
Business Origami - paper prototyping for systems and service designBusiness Origami - paper prototyping for systems and service design
Business Origami - paper prototyping for systems and service designJess McMullin
 
Leaving Flatland: Cross-Channel Customer Experience Design
Leaving Flatland: Cross-Channel Customer Experience DesignLeaving Flatland: Cross-Channel Customer Experience Design
Leaving Flatland: Cross-Channel Customer Experience DesignJess McMullin
 
Designing Influence In Organizations
Designing Influence In OrganizationsDesigning Influence In Organizations
Designing Influence In OrganizationsJess McMullin
 
Designing Influence - Drupal Camp Alberta
Designing Influence - Drupal Camp AlbertaDesigning Influence - Drupal Camp Alberta
Designing Influence - Drupal Camp AlbertaJess McMullin
 
DocTrain West - Business of Experience
DocTrain West - Business of ExperienceDocTrain West - Business of Experience
DocTrain West - Business of ExperienceJess McMullin
 
Three Secrets of Successful User Experience Design
Three Secrets of Successful User Experience DesignThree Secrets of Successful User Experience Design
Three Secrets of Successful User Experience DesignJess McMullin
 

More from Jess McMullin (20)

Service Transformation and Service Design
Service Transformation and Service DesignService Transformation and Service Design
Service Transformation and Service Design
 
Service Transformation Keynote
Service Transformation KeynoteService Transformation Keynote
Service Transformation Keynote
 
The Situ Service Architecture Framework
The Situ Service Architecture FrameworkThe Situ Service Architecture Framework
The Situ Service Architecture Framework
 
From Service Design to Service Transformation - SDN Global 2016
From Service Design to Service Transformation - SDN Global 2016From Service Design to Service Transformation - SDN Global 2016
From Service Design to Service Transformation - SDN Global 2016
 
Big Picture Design: Systems, Strategy, Policy, Delivery
Big Picture Design: Systems, Strategy, Policy, DeliveryBig Picture Design: Systems, Strategy, Policy, Delivery
Big Picture Design: Systems, Strategy, Policy, Delivery
 
Conquering Complexity: Mindset & Tools for Growing Public Design Capability &...
Conquering Complexity: Mindset & Tools for Growing Public Design Capability &...Conquering Complexity: Mindset & Tools for Growing Public Design Capability &...
Conquering Complexity: Mindset & Tools for Growing Public Design Capability &...
 
Growing Government Design Capability - Code for America Summit 2014
Growing Government Design Capability - Code for America Summit 2014Growing Government Design Capability - Code for America Summit 2014
Growing Government Design Capability - Code for America Summit 2014
 
Closing the Policy/Delivery Gap (with Design)
Closing the Policy/Delivery Gap (with Design)Closing the Policy/Delivery Gap (with Design)
Closing the Policy/Delivery Gap (with Design)
 
Design To Make a Difference: Beyond UX Unicorns to the 5 Layers of Service Ar...
Design To Make a Difference: Beyond UX Unicorns to the 5 Layers of Service Ar...Design To Make a Difference: Beyond UX Unicorns to the 5 Layers of Service Ar...
Design To Make a Difference: Beyond UX Unicorns to the 5 Layers of Service Ar...
 
Getting into User Experience Design
Getting into User Experience DesignGetting into User Experience Design
Getting into User Experience Design
 
Business Origami - UX Week 2011 Workshop
Business Origami - UX Week 2011 WorkshopBusiness Origami - UX Week 2011 Workshop
Business Origami - UX Week 2011 Workshop
 
Putting the Citizen Back Into Citizen-Centric
Putting the Citizen Back Into Citizen-CentricPutting the Citizen Back Into Citizen-Centric
Putting the Citizen Back Into Citizen-Centric
 
Service Design and the Public Sector Web
Service Design and the Public Sector WebService Design and the Public Sector Web
Service Design and the Public Sector Web
 
Business Origami - paper prototyping for systems and service design
Business Origami - paper prototyping for systems and service designBusiness Origami - paper prototyping for systems and service design
Business Origami - paper prototyping for systems and service design
 
Thinking Like a CEO
Thinking Like a CEOThinking Like a CEO
Thinking Like a CEO
 
Leaving Flatland: Cross-Channel Customer Experience Design
Leaving Flatland: Cross-Channel Customer Experience DesignLeaving Flatland: Cross-Channel Customer Experience Design
Leaving Flatland: Cross-Channel Customer Experience Design
 
Designing Influence In Organizations
Designing Influence In OrganizationsDesigning Influence In Organizations
Designing Influence In Organizations
 
Designing Influence - Drupal Camp Alberta
Designing Influence - Drupal Camp AlbertaDesigning Influence - Drupal Camp Alberta
Designing Influence - Drupal Camp Alberta
 
DocTrain West - Business of Experience
DocTrain West - Business of ExperienceDocTrain West - Business of Experience
DocTrain West - Business of Experience
 
Three Secrets of Successful User Experience Design
Three Secrets of Successful User Experience DesignThree Secrets of Successful User Experience Design
Three Secrets of Successful User Experience Design
 

Recently uploaded

Edward Boginsky's Trailblazing Contributions to Printing
Edward Boginsky's Trailblazing Contributions to PrintingEdward Boginsky's Trailblazing Contributions to Printing
Edward Boginsky's Trailblazing Contributions to PrintingEdward Boginsky
 
一比一原版(ANU毕业证书)澳大利亚国立大学毕业证原件一模一样
一比一原版(ANU毕业证书)澳大利亚国立大学毕业证原件一模一样一比一原版(ANU毕业证书)澳大利亚国立大学毕业证原件一模一样
一比一原版(ANU毕业证书)澳大利亚国立大学毕业证原件一模一样yhavx
 
如何办理(UCL毕业证书)伦敦大学学院毕业证成绩单本科硕士学位证留信学历认证
如何办理(UCL毕业证书)伦敦大学学院毕业证成绩单本科硕士学位证留信学历认证如何办理(UCL毕业证书)伦敦大学学院毕业证成绩单本科硕士学位证留信学历认证
如何办理(UCL毕业证书)伦敦大学学院毕业证成绩单本科硕士学位证留信学历认证ugzga
 
一模一样英国德比大学毕业证(derby毕业证书)本科学历-国外大学文凭办理
一模一样英国德比大学毕业证(derby毕业证书)本科学历-国外大学文凭办理一模一样英国德比大学毕业证(derby毕业证书)本科学历-国外大学文凭办理
一模一样英国德比大学毕业证(derby毕业证书)本科学历-国外大学文凭办理thubko
 
Rise of Digital Textiles__Published in PrintAction
Rise of Digital Textiles__Published in PrintActionRise of Digital Textiles__Published in PrintAction
Rise of Digital Textiles__Published in PrintActionVictoria Gaitskell
 
Spring Summer 26 Colors Trend Book Peclers Paris
Spring Summer 26 Colors Trend Book Peclers ParisSpring Summer 26 Colors Trend Book Peclers Paris
Spring Summer 26 Colors Trend Book Peclers ParisPeclers Paris
 
如何办理(Bath毕业证书)巴斯大学毕业证成绩单本科硕士学位证留信学历认证
如何办理(Bath毕业证书)巴斯大学毕业证成绩单本科硕士学位证留信学历认证如何办理(Bath毕业证书)巴斯大学毕业证成绩单本科硕士学位证留信学历认证
如何办理(Bath毕业证书)巴斯大学毕业证成绩单本科硕士学位证留信学历认证ugzga
 
Gamestore case study UI UX by Amgad Ibrahim
Gamestore case study UI UX by Amgad IbrahimGamestore case study UI UX by Amgad Ibrahim
Gamestore case study UI UX by Amgad Ibrahimamgadibrahim92
 
Abortion pills in Kuwait 🚚+966505195917 but home delivery available in Kuwait...
Abortion pills in Kuwait 🚚+966505195917 but home delivery available in Kuwait...Abortion pills in Kuwait 🚚+966505195917 but home delivery available in Kuwait...
Abortion pills in Kuwait 🚚+966505195917 but home delivery available in Kuwait...drmarathore
 
Abortion Clinic in Springs +27791653574 Springs WhatsApp Abortion Clinic Serv...
Abortion Clinic in Springs +27791653574 Springs WhatsApp Abortion Clinic Serv...Abortion Clinic in Springs +27791653574 Springs WhatsApp Abortion Clinic Serv...
Abortion Clinic in Springs +27791653574 Springs WhatsApp Abortion Clinic Serv...mikehavy0
 
Academic Portfolio (2017-2021) .pdf
Academic Portfolio (2017-2021)      .pdfAcademic Portfolio (2017-2021)      .pdf
Academic Portfolio (2017-2021) .pdfM. A. Architects
 
Levi's Advertisement and camapign design
Levi's Advertisement and camapign designLevi's Advertisement and camapign design
Levi's Advertisement and camapign designAkankshaD3
 
如何办理(Columbia College毕业证书)纽约市哥伦比亚大学毕业证成绩单本科硕士学位证留信学历认证
如何办理(Columbia College毕业证书)纽约市哥伦比亚大学毕业证成绩单本科硕士学位证留信学历认证如何办理(Columbia College毕业证书)纽约市哥伦比亚大学毕业证成绩单本科硕士学位证留信学历认证
如何办理(Columbia College毕业证书)纽约市哥伦比亚大学毕业证成绩单本科硕士学位证留信学历认证ugzga
 
Software Architecture - Architecture Styles and Patterns-1.pdf
Software Architecture - Architecture Styles and Patterns-1.pdfSoftware Architecture - Architecture Styles and Patterns-1.pdf
Software Architecture - Architecture Styles and Patterns-1.pdfjordantsagmo
 
如何办理(UB毕业证书)纽约州立大学水牛城分校毕业证成绩单本科硕士学位证留信学历认证
如何办理(UB毕业证书)纽约州立大学水牛城分校毕业证成绩单本科硕士学位证留信学历认证如何办理(UB毕业证书)纽约州立大学水牛城分校毕业证成绩单本科硕士学位证留信学历认证
如何办理(UB毕业证书)纽约州立大学水牛城分校毕业证成绩单本科硕士学位证留信学历认证ugzga
 
18+ Young ℂall Girls Vadodara Book Esha 7427069034 Top Class ℂall Girl Serviℂ...
18+ Young ℂall Girls Vadodara Book Esha 7427069034 Top Class ℂall Girl Serviℂ...18+ Young ℂall Girls Vadodara Book Esha 7427069034 Top Class ℂall Girl Serviℂ...
18+ Young ℂall Girls Vadodara Book Esha 7427069034 Top Class ℂall Girl Serviℂ...Payal Garg #K09
 
如何办理(Birmingham毕业证书)伯明翰大学学院毕业证成绩单本科硕士学位证留信学历认证
如何办理(Birmingham毕业证书)伯明翰大学学院毕业证成绩单本科硕士学位证留信学历认证如何办理(Birmingham毕业证书)伯明翰大学学院毕业证成绩单本科硕士学位证留信学历认证
如何办理(Birmingham毕业证书)伯明翰大学学院毕业证成绩单本科硕士学位证留信学历认证ugzga
 
挂科办理天主教大学毕业证成绩单一模一样品质
挂科办理天主教大学毕业证成绩单一模一样品质挂科办理天主教大学毕业证成绩单一模一样品质
挂科办理天主教大学毕业证成绩单一模一样品质yzeoq
 
如何办理(UPM毕业证)马来西亚博特拉大学毕业证成绩单留信学历认证原版一模一样
如何办理(UPM毕业证)马来西亚博特拉大学毕业证成绩单留信学历认证原版一模一样如何办理(UPM毕业证)马来西亚博特拉大学毕业证成绩单留信学历认证原版一模一样
如何办理(UPM毕业证)马来西亚博特拉大学毕业证成绩单留信学历认证原版一模一样awasv46j
 
Spring Summer 2026 Inspirations trend book Peclers Paris
Spring Summer 2026 Inspirations trend book Peclers ParisSpring Summer 2026 Inspirations trend book Peclers Paris
Spring Summer 2026 Inspirations trend book Peclers ParisPeclers Paris
 

Recently uploaded (20)

Edward Boginsky's Trailblazing Contributions to Printing
Edward Boginsky's Trailblazing Contributions to PrintingEdward Boginsky's Trailblazing Contributions to Printing
Edward Boginsky's Trailblazing Contributions to Printing
 
一比一原版(ANU毕业证书)澳大利亚国立大学毕业证原件一模一样
一比一原版(ANU毕业证书)澳大利亚国立大学毕业证原件一模一样一比一原版(ANU毕业证书)澳大利亚国立大学毕业证原件一模一样
一比一原版(ANU毕业证书)澳大利亚国立大学毕业证原件一模一样
 
如何办理(UCL毕业证书)伦敦大学学院毕业证成绩单本科硕士学位证留信学历认证
如何办理(UCL毕业证书)伦敦大学学院毕业证成绩单本科硕士学位证留信学历认证如何办理(UCL毕业证书)伦敦大学学院毕业证成绩单本科硕士学位证留信学历认证
如何办理(UCL毕业证书)伦敦大学学院毕业证成绩单本科硕士学位证留信学历认证
 
一模一样英国德比大学毕业证(derby毕业证书)本科学历-国外大学文凭办理
一模一样英国德比大学毕业证(derby毕业证书)本科学历-国外大学文凭办理一模一样英国德比大学毕业证(derby毕业证书)本科学历-国外大学文凭办理
一模一样英国德比大学毕业证(derby毕业证书)本科学历-国外大学文凭办理
 
Rise of Digital Textiles__Published in PrintAction
Rise of Digital Textiles__Published in PrintActionRise of Digital Textiles__Published in PrintAction
Rise of Digital Textiles__Published in PrintAction
 
Spring Summer 26 Colors Trend Book Peclers Paris
Spring Summer 26 Colors Trend Book Peclers ParisSpring Summer 26 Colors Trend Book Peclers Paris
Spring Summer 26 Colors Trend Book Peclers Paris
 
如何办理(Bath毕业证书)巴斯大学毕业证成绩单本科硕士学位证留信学历认证
如何办理(Bath毕业证书)巴斯大学毕业证成绩单本科硕士学位证留信学历认证如何办理(Bath毕业证书)巴斯大学毕业证成绩单本科硕士学位证留信学历认证
如何办理(Bath毕业证书)巴斯大学毕业证成绩单本科硕士学位证留信学历认证
 
Gamestore case study UI UX by Amgad Ibrahim
Gamestore case study UI UX by Amgad IbrahimGamestore case study UI UX by Amgad Ibrahim
Gamestore case study UI UX by Amgad Ibrahim
 
Abortion pills in Kuwait 🚚+966505195917 but home delivery available in Kuwait...
Abortion pills in Kuwait 🚚+966505195917 but home delivery available in Kuwait...Abortion pills in Kuwait 🚚+966505195917 but home delivery available in Kuwait...
Abortion pills in Kuwait 🚚+966505195917 but home delivery available in Kuwait...
 
Abortion Clinic in Springs +27791653574 Springs WhatsApp Abortion Clinic Serv...
Abortion Clinic in Springs +27791653574 Springs WhatsApp Abortion Clinic Serv...Abortion Clinic in Springs +27791653574 Springs WhatsApp Abortion Clinic Serv...
Abortion Clinic in Springs +27791653574 Springs WhatsApp Abortion Clinic Serv...
 
Academic Portfolio (2017-2021) .pdf
Academic Portfolio (2017-2021)      .pdfAcademic Portfolio (2017-2021)      .pdf
Academic Portfolio (2017-2021) .pdf
 
Levi's Advertisement and camapign design
Levi's Advertisement and camapign designLevi's Advertisement and camapign design
Levi's Advertisement and camapign design
 
如何办理(Columbia College毕业证书)纽约市哥伦比亚大学毕业证成绩单本科硕士学位证留信学历认证
如何办理(Columbia College毕业证书)纽约市哥伦比亚大学毕业证成绩单本科硕士学位证留信学历认证如何办理(Columbia College毕业证书)纽约市哥伦比亚大学毕业证成绩单本科硕士学位证留信学历认证
如何办理(Columbia College毕业证书)纽约市哥伦比亚大学毕业证成绩单本科硕士学位证留信学历认证
 
Software Architecture - Architecture Styles and Patterns-1.pdf
Software Architecture - Architecture Styles and Patterns-1.pdfSoftware Architecture - Architecture Styles and Patterns-1.pdf
Software Architecture - Architecture Styles and Patterns-1.pdf
 
如何办理(UB毕业证书)纽约州立大学水牛城分校毕业证成绩单本科硕士学位证留信学历认证
如何办理(UB毕业证书)纽约州立大学水牛城分校毕业证成绩单本科硕士学位证留信学历认证如何办理(UB毕业证书)纽约州立大学水牛城分校毕业证成绩单本科硕士学位证留信学历认证
如何办理(UB毕业证书)纽约州立大学水牛城分校毕业证成绩单本科硕士学位证留信学历认证
 
18+ Young ℂall Girls Vadodara Book Esha 7427069034 Top Class ℂall Girl Serviℂ...
18+ Young ℂall Girls Vadodara Book Esha 7427069034 Top Class ℂall Girl Serviℂ...18+ Young ℂall Girls Vadodara Book Esha 7427069034 Top Class ℂall Girl Serviℂ...
18+ Young ℂall Girls Vadodara Book Esha 7427069034 Top Class ℂall Girl Serviℂ...
 
如何办理(Birmingham毕业证书)伯明翰大学学院毕业证成绩单本科硕士学位证留信学历认证
如何办理(Birmingham毕业证书)伯明翰大学学院毕业证成绩单本科硕士学位证留信学历认证如何办理(Birmingham毕业证书)伯明翰大学学院毕业证成绩单本科硕士学位证留信学历认证
如何办理(Birmingham毕业证书)伯明翰大学学院毕业证成绩单本科硕士学位证留信学历认证
 
挂科办理天主教大学毕业证成绩单一模一样品质
挂科办理天主教大学毕业证成绩单一模一样品质挂科办理天主教大学毕业证成绩单一模一样品质
挂科办理天主教大学毕业证成绩单一模一样品质
 
如何办理(UPM毕业证)马来西亚博特拉大学毕业证成绩单留信学历认证原版一模一样
如何办理(UPM毕业证)马来西亚博特拉大学毕业证成绩单留信学历认证原版一模一样如何办理(UPM毕业证)马来西亚博特拉大学毕业证成绩单留信学历认证原版一模一样
如何办理(UPM毕业证)马来西亚博特拉大学毕业证成绩单留信学历认证原版一模一样
 
Spring Summer 2026 Inspirations trend book Peclers Paris
Spring Summer 2026 Inspirations trend book Peclers ParisSpring Summer 2026 Inspirations trend book Peclers Paris
Spring Summer 2026 Inspirations trend book Peclers Paris
 

The Experience of Information