1. Jay Smith
Poole BH17
Jay-jay94@outlook.com - 07508951789
I am a hard working,honestreliable person with proven customer service and leadership skills and qualities.
I am enthusiastic,organised and a capable individual who is keen to learn new skills. I am now seeking the
Opportunity to gain employmentand build on my previous experiences.
British Army August 10th
- August 24th
Recruitin training discharged due to injury
Seafarer
condor ferries - Poole - March 2015 to August2015
Steward/Deckhand (OS)
Maintain safety knowledge and awareness,
· Ability to provide excellentcustomer services while interacting with passengers and crew,
· To work in designated areas as instructed bythe Cabin Manager, such as food and bar outlets,duty free shop.
· Load and discharge Car Deck under supervision ofChiefOfficers and Bosun,
· Let Go & Tie Up vessel gangwayand mooring watch in Port,
· Security of vessel at sea and in Port,
· Assistpassengers as required,paying particular attention to disabled passengers.
· All debris and garbage collected from passenger spaces,outside deck and placed in wheelie bins/Garbage
trailer to be landed on arrival.

2. Technical Support Agent WDS
xerox - Poole
Responsibilities
Customer queries Inputdata, Handling complaints,problem solving,escalating complaints,decision making
Vortex skate shop
Poole - June 2014 to November 2014
Responsibilities
Stocking
Cleaning
Serving customers
Handling money
Till work
Closing shop
cashier
gala bingo - Poole - March 2014 to May 2014
Responsibilities
Cashier
Till work
Food handling
Money handling
Cooking
Enquiries

3. temp
Vodafone - November 2013 to January 2014
Dealing with customer queries and purchases
Advising and up selling products
Problem solving and technical support
Stock shelves,
Cleaning shop floot
Nando’s cashier
Nando’s - Poole - July 2012 to October 2013
Responsibilities
Till work
Money handling
Serving food
Dealing customer enquiries
EDUCATION
POOLE HIGH SCHOOL
GCSE'S in English language B
GCSE in Maths D
GCSE in SCIENCE C
BTEC in Physical Education A*
GCSE in Religious Studies C
BTEC in I.T B

4. Landsdowne College:BTEC public services level 3
Governmentpolicies:PASS
Leadership & Teamwork:PASS
Citizenship & Diversity: PASS
Understanding discipline:DISTINCTION
Fitness testing & training:DISTINCTION
Physical preparation,Health & lifestyle: DISTINCTION
Police study : PASS
Impactof war, conflict& terrorism:PASS
SKILLS
Problem solving
Computer literate
Managing customers queries and responding to them in a proficientappropriate manner
DisabilityEqualityTraining Grade: Certified Condor Marine Services/ Maritime and Coastguard
Agency April 2015 Proficiency in Crowd ManagementGrade:
Certified Proficiency in Elementary
First Aid Grade: Certified Proficiency in Personal Safety and Social Responsibilities Grade:
Certified Manual Handing Course Grade:Certified Proficiencyin Personal Survival Techniques Grade:
Certified Proficiency in Designated SecurityDuties Grade:Certified Type Rating - Cat3 Seaman
on Condor Liberation: Grade:Certified Chartered Institute of Environmental Health April
2015 Level 2 Award in Food Safety in Catering Grade: Certified OMT Training Ltd June 2015
Certificate of Proficiency in Fire Prevention and Fire Fighting Grade: Certified Maritime and Coastguard Agency
25/04/2015 Seafarer Medical Certificate (ENG1) (