1. Last updated 06/01/16
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Kevin Fern
19 Irving House, Pittville Circus Road, Cheltenham,
Gloucestershire, GL522PZ
Mobile 07837773297
30/10/86
Personal Profile
I am confident when dealing all types of people, I am focused and very hardworking, I communicate
well with others, I am firm but also very welcoming to people, I also understand the need to show
high skills of flexibility.
Key Skills/Achievements
▪ I am confident when communicating with others. This has come from 10 years’ experience in
customer service
▪ Excellent punctuality
▪I am comfortable performing presentations in front of groups.
▪Skills enhanced by giving presentations as part of my course.
▪Experience in inventory management.
▪Highly experienced in shift running.
▪Highly experienced in safe control.
▪Expert in customer service skills and abilities.
▪Highly experienced in delivering results in high pressure situations.
Education/Qualifications
The William Allitt School 1998-2003
GCSE’s
Maths C Science (x2) C French C History C
English C English literature C Food C PE B
Burton College
NVQ
National certificate in Sport Merit Merit
As Level
Media studies B

2. Last updated 06/01/16
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The University of Gloucestershire 2005-2010
2.2 undergraduate degree in sport and exercise science.
Extra qualifications
First aid at work – expires 2015
FRS (food restaurant safety) qualified
FA level one coaching award
EVA level one coaching award
BBA level one coaching award
Sports leadership award
Full Colours university of Gloucestertshire
Employment History
McDonald’s 2003-Present
Crew Member 2003-2008
Shift Manager 2008-Present
Responsibilities
Organising and guiding staff, providing motivation to staff, Day to day customer service,
following up on food safety measures, Safe control, shift running, inventory management,
accepting deliveries, creating training and development plans for new staff and current staff,
writing and presenting performance reviews. Creating and following cleaning schedules.
Reviewing scheduling to ensure correct amounts of staff have been scheduled, duties as
cashier, controlling production levels.
Additional Information
Marital Status: Single
Driving Licence Full UK
Leisure Interests
I was the club captain of a local volleyball team, which meant I had to organise fixtures,
sponsorship and training facilities. I enjoy watching sport on television and inside the grounds. I
enjoy quizzes because I find it a good way to develop my knowledge. I enjoy watching movies
and then research the movies to find out new facts
References available