1. Mark Garratt
Mobile: 07733 595 514 Location: Witney, Oxfordshire OX28 E: garratt.mark@btinternet.com
Mark Garratt1
Profile
Award winning (“Tutor of the Year”) dynamic and quick to establish a rapport Training Manager, Instructor, Assessor and
Account Manager. Vast experience of delivering quality training to Middle / Senior Managers, junior staff and the general
public in subjects ranging from health and safety to catering.
Possessing a calm, logical approach to problems, coupled with a powerful achievement-oriented drive, supportive training
style and ability to deliver knowledge in an empathetic, clear manner. Has proven success within the industry, for example,
achieved 95% success rate when delivering current course.
Now seeking role as Area Training Manager, or Instructor either on a freelance or permanent basis in a forward thinking
company where transferable skills can be used to further build own career while helping boost organisational success.
Summary
14 years in training roles. Designing, delivering and supporting training programmes. From working as a Catering Instructor
with the Metropolitan Police to working for a national training provider for catering, retail and hospitality apprenticeships and
NVQs.
8 years of catering management - a Cotswold hotel, to an airport, to an Oxford college. Responsible for planning, organising
and developing the food and beverage services, whilst meeting customer expectations, food and hygiene standards and
financial targets.
1½ years with the English Tourist Board, inspecting the quality of hotels under the Crown Classification system.
5 years area and site management - responsibility for the provision of cleaning and associated services in client buildings.
Key strengths required were maintaining good client relations, staff management and financial/budgetary management.
Key Achievements
 Awarded “Tutor of the Year” in 2014 at Hit Training Ltd
 Regularly achieves 95% success rate in current course, “Level 1 in Skills for Further Learning and
Employment” delivering to prisoners at HMP Bullingdon. This is achieved with very limited resources (not allowed
internet access due to location)
 Devised, planned and executed highly successful traineeship course in the hospitality and retail sectors for
young unemployed people and was instrumental in Halfords Plc., offering paid roles and hiring Apprentices after
completion of first course run
 Instrumental in saving £250k contract at Cable & Wireless when at ISS Servisystemthat was under threat
due to poor Account Management
 Appointed as Hotel Manager at just 20 years of age when talents were recognised as outstanding
Core Skills
 Training / Assessing - skills clearly evidenced with 95% pass rate, IOSH Trainer, registered Tutor for Health &
Safety / Food Safety / PTLLS / Advanced Food Hygiene, Environmental Awareness, Professional Trainers
Certificate, D32, D33, D34, BICS Assessor qualifications
 Interpersonal – exceptional at dealing with difficult people and conflict, evidenced in the fact that has not issued a
“behaviour warning” to a prisoner at HMP
 Negotiation / Sales – evidenced when saving account at Cable & Wireless
 Problem solving – shown with course at HMP , inmates were often transferred or finished sentence before
completing course so changed it to 2 week duration from 3 months. Very limited resources were available, but still
achieved superb results.
 IT – Skilled in Microsoft Office (Word, Excel, PowerPoint)

2. Mark Garratt2
Career History
Mar 2015 – Current – OffenderLearning Lecturer - HMP Bullingdon / Milton Keynes College
 Responsible for planning and designing courses using limited resources including courses encouraging and
explaining self-employment
 Current course “Level 1 in Skills for Further Learning and Employment” has been re-designed from 17 units to 3
to take account of the fact that prisoners get transferred without notice or finish sentence and weren’t able to finish
training. Course has 95% success rate based on learning outcomes and attendance rates
 Role calls for ability to deal with conflict and difficult people in an empathetic manner, has not found the need to
issue a “behaviour warning” (would result in prisoner having certain privileges withdrawn) demonstrating skill in
dealing with difficult behaviour and conflict
Nov 2013 – March 2015 – Traineeship Tutor – HITTraining Ltd
Company delivers training and development including Apprenticeships, statutory training courses and management
development in Hospitality and retail
 Awarded “Tutor of the Year” in 2014
 Wrote, planned and executed highly successful courses in the hospitality and retail sectors for young unemployed
people and was instrumental in Halfords Plc., offering paid roles and hiring Apprentices after inaugural course was
run. Course consisted of Level 1 or 2 English & maths and soft skills training, such as customer care
June 2013 – Oct 2013 – Freelance Trainer
 Secured contracts with HIT Training Ltd and Westminster Kingsway College, delivering a variety of training,
including Infection Control, Customer Service and NVQs
July 2000 – May 2013 – ISS Facility Services Ltd
Company offers International outsourced facility services.
Oct 2004 – May 2013 Training & Support Manager – Healthcare, Education, Defence
 Designed and delivered bespoke training courses to ISS staff including driver safety (patient transport), job-
specific manual handling, risk assessments, CIEH Health & Safety / Food Safety (Levels 1, 2 and 3) and
supervisory leadership training
 Delivered PTLLS course (CIEH Level 3 Award in Preparing to Teach in the Lifelong Learning Sector) for managers
within the business. This enabled them to understand teaching and learning approaches for their staff.
 Responsible for planning and execution of highly successful Institute of Leadership & Management (ILM)
endorsed soft skills programme for supervisors
July 2000 – Sept 2004 - Other Roles at ISS
 Locations Manager – Nortel Networks, Business Manager ISS Servicelink (Birmingham), Area Manager ISS
Servisystem (Cable & Wireless)
Prior to 2000
Roles included: Area Manager (Enviroclean Partnership), Training Organiser (Hospitality Plus Ltd.), Hotel Inspector
(Thames & Chilterns Tourist Board), Food & Beverage Manager (Oxford Airport), Catering Instructor (Metropolitan Police)
and Hotel Manager (Bull Hotel)
Education
Sept 2008 – June 2010 – Cert Ed - Post-Compulsory Education – University of Bedfordshire
Sept 1979 – June 1981 – OND Hotel, Catering & Institutional Operations – Oxford & Cherwell Valley College
Sept 1973 – June 1979 – 6 “O” Levels – Burford Comprehensive School
Occupational Education
Trainer Skills 1 - Group Training Techniques – Hotel & Catering Training Board
Intermediate Food Hygiene, Health & Safety at Work, Environmental Awareness, Registered Tutor for Health &
Safety / Food Safety / PTLLS, Professional Trainers Certificate – Chartered Institute for Environmental Health
D32, D33, D34 Assessment / Verification – Training & Development Lead Body
BICS Assessor, Cleaning Operators Proficiency Certificate – British Institute of Cleaning Science
IOSH Managing Safely – Institute of Occupational Health & Safety
Advanced Food Hygiene – Royal Institute of Public Health
Other: References available on request. Full, clean driving licence