1. Curriculum Vitae of Marianne Ledwith Jones
PERSONAL DETAILS
Address: 12 Baile an Tooreen, Killorglin, Co Kerry
Email: marianne.ledwith@gmail.com
Telephone: 087 9311074
EMPLOYMENT HISTORY
Nov 1999 – Present: Adams of Tralee, Main Hyundai and Mazda Dealer
Role: Sales Consultant
Responsibilities:
· Drive sales through the establishment of strong relationships with personal
and business customers and ensuring repeat business.
· Maintain customer list and engage in on-going contact with existing
customers through meeting, service reminders, etc by phone and email.
· Monitor and respond to both phone and online enquiries from customers
· Maintain familiarity with used cars and stay updated regarding competitor’s
products.
· Assist customers in obtaining financial support and advise them regarding
payment options; loans and leasing banking terms.
· Build strong relationships with representatives of the various finance
companies.
· Keep up to date on changes in pricing, leasing programs, and different
incentives.
· Update management daily with records of sales and orders.
· Track progress of existing orders by contacting or liaising with suppliers.
· Show customers how to use acquired vehicles after delivery.
· Keep up to date with Product changes and amendments by self-educating
with brochures and the vehicle itself.
· Attend new product launches and briefings at Hyundai and Mazda Ireland
on behalf of Adams of Tralee.
· Maintain and update the garage website daily to ensure stock is adequately
promoted.
· Liaise with web designers for website issues.
· Responsible for maintaining and updating AA used vehicle memberships.
· Manage relationship with AA through various meetings and phone calls.
· Work flexible hours to ensure customer can collect vehicle when needed or
see vehicle.
Nov ’97- Nov ’99: Bank of Ireland, Main Street, Midleton, Co Cork
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2. Curriculum Vitae of Marianne Ledwith Jones
Role: Bank Assistant
· As cashier no 1 was responsible for cash and large amounts of coin whilst
providing high levels of service to customers
· Also worked on Customer service desk dealing with customer queries and
complaints
· Identified cross-selling opportunities and provided leads to Bank of Ireland
Life, Insurance and Pensions advisors.
· Worked as part of a branch team and kept up to date with the products
available
· Maintained the ATM Machine
· Worked as telephone receptionist for branch and typist for Manager
Feb ’97 – Nov ’97 Western Union Dept, FEXCO, Killorglin, Co Kerry
Role: Customer Services Operator
· Effected national and international money transfers
· Responsible for dealing with customer queries and complaints
· Responsible for dealing with Western Union agents queries
· Ensured all money transfers met security and monetary requirements
· Performed daily transaction reconciliation
· Ensured that all transfers adhered to Data protection and fraud
requirements
EDUCATION
2007-2009: Insitute of Bankers, 1 North Quay Wall, Dublin 1
CPD Programme
November 1999: Renault Training Institute, Osberstown Hse, Co
Kildare
Extensive one month training programme involving
product knowledge, customer service, selling finance,
and role plays
April 1999: Institute of Bankers in Ireland
Certificate in Investment Advice (Part 1 awarded)
1993-1997: Dublin Institute of Technology, Kevin Street,
Dublin 2
Diploma in Languages and Business –( Major: French)
Final Year project: Financial analysis of Maritime clothing and
equipment shop based in Lorient, France
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3. Curriculum Vitae of Marianne Ledwith Jones
1989-1993 Intermediate School, Killorglin, Co Kerry
Leaving Certificate 1993 (results available on request)
ACHIEVEMENTS & HOBBIES
Sept 10th 2004: Irish Independent – Motoring Section – Garage Watch
entitled
“Head South to get a good run for your money”
Successfully mystery shopped and nationally
recognised for my product knowledge and ability as a
sales person.
Feb 2004 Mystery shopped by GE Money and due to my
excellent customer service skills and knowledge I was
rewarded with a free holiday.
January – Nov 1999 Acted as joint Treasurer for Midleton ladies football
team
March 2000 – Present Full Clean Driving licence
Hobbies: Running., travelling, , reading, cinema and walking
References Available Upon Request
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