1. Dolores A. Marcelo
Satwa, Dubai, UAE
Email: marcelo_dolores@ymail.com
Contact No: +971 52-661 7821
OBJECTIVE:
To obtain a full-time position in a company offering a variety of challenges and responsibilities
where my skills and abilities can be fully utilize.
PROFILE:
 Has 5 years of experience in customer service industry and Logistic Operation.
 Well rounded knowledge of handling inquiries and complaints both via telephone and
email
 Excellent communication skills both in written and spoken English
 A dedicated team player with good interpersonal skills
 Can work under pressure and able to meet deadlines
 Hardworking, self-motivated and result oriented
WORK EXPERIENCES:
Company Name: Deugro Emirates Shipping LLC.
Position: Logistic Operation Executive
Nature of Business: Freight forwarding
Date: April 07, 2013 to August 31, 2016
JOB DESCRIPTION
 Liaise with Shiping Agencies / Carriers / Lines fr competitive rates and services.
 Attended queries & provided Logistics solutions to customers with best mode of transport
at best price.
 Send pre-alerts / pre advice / arrival notice and ensure timely issuance of delivery orders,
clearance and delivery of shipments.
 Organize Land Transportation for inbound and outbound. LCL/FCL shipments, coordinate
multi point loading and monitor the movements.

2.  Customers support and follow up for smooth shipping operations.
 Facilitate shipments status update to customes through monitoring movements from
origin to destination.
 Co-ordination and support to Sales team and Accounts personel in their activities.
 Knowledge of International Export/Import documents requires for Customs Clearance.
 Submission of shipping documents for attestation for COO in Dubai Chamber of
Commerce.
 Familiar with Online / Manual Bill of Lading Documentation. Preparing House, Master, ans
Switch B/L documentation. SI submission online.
 Prepare / Execute House & Master Air Way bills and manifiets familiar with Calogi ( Web
portal of DNATA for Air Cargo Logistics), Emirates Sky cargo web portal.
 Maintain Proper records for documetaion filethem in an organized way.
 Preparing Invoice/Credit note, booking vvendor Invoices in TNS cargo soft portal.
Ensure to meet the KPI’s reporting and escalation channels and setting of Key Performance Indicators
(KPI’s).
Company Name: Mumzworld Company
Position: Logistic Operation Assistant
Nature of Business: Online Company
Date: Nov 2012- January 8, 2013
JOB DESCRIPTION
 Preparing invoices and shipment, processing the orders to be out 2-3 working days.
 Printing images that item needs to prepare
 Checking all the items to ensure the entire product is good.
 Responsible packing the items to be out of the day.
 Arranging/dispatching delivery in all different location throughout UAE, by aramex,
skynet.
 Logging shipment, invoices to be sent to the accounts department
 Preparing payments from the customer to be sent to the accounts as per the invoices.
 Changing the processing status in the system to shipped after the day of delivery to
ensure to change the status to be completed all the shipment.
WORK EXPERIENCES:
Company Name: The Right Bite Nutrition & Catering Services
Position: Customer Service Executive
Nature of Business: Nutrition & Diet Catering Service
Date: February 2007 to June 2012

3. JOB DESCRIPTION:
 Receiving and placing telephone calls.
 Maintaining solid customer relationship by handling their question and concern with speed
and professionalism.
 Performing data entry of customer’s weekly menus and updating profile as directed by
their dietician.
 Managing customer’s database, packages and subscriptions.
 Preparing invoices and following up on payment.
 Handling customer complaints and following up on their resolution.
 Updating monthly menus.
 Submitting total daily orders to the kitchen.
 Handling inquiries by phone and email.
 Performing other duties that may be assigned by the Supervisor.
Company Name: The Right Bite Nutrition & Catering Services
Position: Packaging Supervisor
Nature of Business: Nutrition & Diet Catering Service
Inclusive Date: March 2007 – January 2008
Address: Interchange 3, Al Quoz, Dubai
JOB DESCRIPTION:
• Responsible over the entire packaging team.
• Ensure that work will met within the time frame with less mistake and errors.
• Delegate each packaging section to each team member.
• Ensure that each client meal is packed completely in each client’s cooler bag.
• Make sure that each meal goes with each client’s own cooler bag.
• Maintaining the quality and presentation of each meal in its container and reach the
client without any missing items.
• Responsible in the weekly inventory of all packaging stocks including the containers,
disposables and cutleries.
• Maintaining a par level of ordering and Submits daily packaging report to the Production
Head and to the Operation Manager.
EDUCATION:
 Bachelor of Science in Customs Administration
Philippine Maritime Institute Colleges Sta. Cruz

4. Others/ Vocational:
 Caregiver (Nursing asst./Patient Care) Course
VGB institute (Vito Cruz Manila)
Completed: May 20, 2006
Traning Courses:
Quality, Healty, Safety, Environment and Secuty (QHSES) traning in Deugro emirates
shipping LLC Company.
Online Traning Courses: (Deugro Emirates Shipping LLC)
Global Anti-Corruption - Completed Dated 17/06/2015
Code of Conduct - Completed Dated 17/06/2015
Export Controls - Completed Dated 17/06/2015
PERSONAL DATA
Sex : Female
Birthday : 24 April 1981
Birth place : Tondo, Manila
Civil status : Single
Height : 5’ 5”
Religion : Roman Catholic
LANGUAGES: Speaks and writes English and Tagalog
SKILLS:
 Knowledgeable in Windows, Microsoft words, excel and PowerPoint.
 Emergency (Patient/Client) Care, Recuperating Care and First Aid.
 Outlook Mail, Lotus, IBM Notes, SCEM, Caloogi, Cargo Soft.