1. CURRICULUM VITAE
LISA STUBBS
152 Black Moss Lane, Aughton,
Ornskirk, Lancashire, L39 4UG
Mobile: 07971609154,
Email: lisajstubbs@yahoo.co.uk
Personal Profile:
I’m an experienced cabin crew member with a passion for people and delivering excellent cus-tomer
service. An enthusiastic and conscientious, positive individual that thrives on responsibility
and taking on new challenges. A strong team player that motivates and is motivated working with
different people and situations daily. Ability to work through my own initiative and look for op-portunities.
A good communicator, remaining positive and sensitive to needs of others.
Key Skills:
Working as part of team with different challenging situations.
 Ensuring a safe working environment.
 Excellent communication skills and delivering customer service.
• A can do attitude.
• Performance management
• People development
• Customer service standards
• Employee engagement
Career History:
British Airways PLC
Cabin Crew Line Trainer 2012 to 2013
Alongside operational flying I fulfil the role of cabin crew trainer.
Delivery of varied training products: courses can range from 1 day to several weeks, may include tech-nical
and behavioural training. Facilitating group discussions and managing the group effectively.
Training different levels of cabin crew experience, seniority and cultures. Delivering and integrating
key business messages (often at short notice) into training sessions. Facilitating group discussions,
working alone or in a team in an office environment and working to tight deadlines. Performance man-aging
new entrants and delivering feedback. Sometimes delivering difficult messages. Proactively
providing feedback to our training course owners and looking for new ways to improve our products so
that courses are maintained to the highest standard.
British Airways PLC
Training Executive (Secondment) 2011 – 2012
To deliver Premium Service training programmes at Heathrow and Gatwick to a consistently
high standard to all grades of cabin crew. Provide cabin crew delegates with updated technical
awareness, product knowledge, premium expertise and enhanced service style skills, that will
equip them to deliver our First and Club World products effectively. To deliver Training sessions
that meet the total service and hospitality experience that our customers expect. Managing diffi-cult,
challenging behaviours, and situations. Performance management ensuring all standards
and expectations are being adhered too.
Delivering a variety of courses a few of these being serves standards, health and safety, assertive
techniques, technical procedures, diversity and inclusion, management and leadership skills, and
wine tasting. Keeping up to date with new training material and learning new training sessions.
Designing coaching tools and session plans. Being self-accountable and extremely organised.

2. British Airways PLC
Air Cabin Crew 2000 - to date
Ensuring safety on board the aircraft. Working as part of a team and delivering customer service. Or-ganisation,
motivation and efficiency are required to fulfil this role within this competitive market
place. Being adaptable to all the challenges the job can face. I’m currently involved with the VIP team.
I have experience on all fleets Euro fleet, LGW worldwide and LHR worldwide.
British Airways PLC
Customer Service Agent 1999 - 2000
Checking in passengers and delivering customer service. Ensuring the first contact that the customer
may have is an enjoyable experience and assisting with their needs. Working as part of a team with all
aspects involved on the ground.
Wallace Cameron 1999 - 1998
A sales agent selling to an existing client base, and opening new accounts. Analysing customer’s needs,
giving product information and facts. Requires a lot of self motivation, organisation, administration and
planning. Involves a good telephone manner and excellent communication skills.
Boots PLC 1997 - 1998
Sales assistant working on an epos till system involving cash handling. Re-stocking and merchandising
products. Giving customers advice on products.
Flying Colours Holidays LTD April 1997 - Oct 1997
Holiday representative ensuring clients have a enjoyable holiday and tending to their needs. Sales pro-moting,
budget control, staff training, communication, administration, organisation, entertaining, qual-ity
control, and providing information.
En Primeur 1997 - 1995
Assistant manageress of an off licence. Responsible for day to day business and staff including training
and budget forecasts. Delivering customer service sales, providing product in formation. Cash han-dling,
ordering products, stock control merchandising and promoting. I also attend a wine and spirits
course while in this role.
Various employments 1995 - 1993
Various employments within hospitality involving waitressing and customer services, sometimes cash
handling and sales.
Education:
PTTLS Level 3 2012
Ormskirk College (evening class) 1997 – 1998 Access to business course and CLAIT
Southport College (evening class) 1996 - 1997 Wines and spirits trust certificate
Wigan and Leigh College 1995 – 1996 BTEC ND Fashion Design
Southport College (evening class) 1994 – 1993 COTAC Level 1 general in travel and tourism
Ormskirk Grammar School 1989 – 1993 9 GCSE’S including maths and English above grade C
Other Relevant Information:
I enjoy keeping fit and regularly attend the gym.
I hold a full UK driving licence.
I have an understanding of French