2. LISTENING SKILLS ARE CRITICAL IN THE WORKPLACE Listening skills are imperative for personal success, organization effectiveness, and an agreeable professional environment.
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5. Listening to superiors includes hearing instructions, assignments, tasks, and explanations of working procedures carefully, by taking concise notes, paraphrasing what you hear, and not interrupting. Listening to Superiors
6. Listening to colleagues & teammates includes engaging in critical listening and discriminative listening. Listening to Colleagues & Teammates
7. Listening to customers includes taking into consideration the customers’ needs & wants. Organizations that listen to customers and take action increasingly acquire loyal customers which, in turn, yields higher sales. Listening to Customers
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10. ENHANCING RETENTION Enhance retention by deciding to remember, structuring information to form relationships, reviewing, and taking notes directly after listening.
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16. REFERENCES Guffey, M.E., Rhodes, K., & Rogin, P. (2006). Business Communication: process and product (3 rd ed.). Mason: Thomson South-Western.
17. EXTERNAL SOURCES More information on Workplace Listening and Nonverbal Communication (Chapter 3 of Business Communication: process and product ) on Zenome® (The Directory of Communities): http://www.zenome.com/directory/index.php?parentID=007.063.003&desc=03-
