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Importance of effective Listening
- 2. “ IMPORTANCE OF EFFECTIVE LISTENING WITH SPECIAL REFERENCE TO ORGANIZATIONAL COMMUNICATION.” Verbal communication involves both speaking and listening Listening is the key to effective working relationship among employees and management Listening skill impact a company’s interaction with customers and other business
- 3. TO IMPROVE YOUR LISTENING SKILLS Give the other person your full attention Continue to ask questions to gain a better understanding of their statements Maintain eye contact When the person is done speaking , rephrase their remarks and ask whether you have understood them correctly
- 4. GAIN INFORMATION Listening enables us to acquire facts so that we can make decisions that benefit our business
- 5. EXAMPLE By listening to a job applicant in an interview, we can discover his attitudes toward the profession, performance in previous jobs and information not detailed on his resume A supervisor who listens to an employee’s complaint about a health risk on the job might reduce injuries and enhance job performance
- 6. DEVELOP TRUST Listening is essential to building trust To develop trust, pay attention to verbal instructions and deadlines
- 7. EXAMPLE Listen for statements a coworker might make regarding his own strengths and weaknesses as it relates to a project, so that you can collaborate in a way that maximizes each other’s strengths If one member of a team doesn’t listen to instructions, an entire project might fail
- 8. MAINTAIN REPUTATION The reputation of a business depends upon listening skills A company develops relationships with other businesses through verbal communication
- 9. EXAMPLE If you fail to listen to a customer , the customer might not receive the service or product he/she expected. When this occurs repeatedly, it can tarnish the company’s reputation Talking on the phone and working on a task at the same time can result in misunderstandings
- 10. REDUCE CONFLICT Listening can reduce conflict A conflict can arise when an individual feels misunderstood or mistreated, so listen to what he/she is trying to tell
- 11. EXAMPLE If you fail to listen to instructions and your coworker does the task you were supposed to perform, the coworker might be unhappy with you If an individual’s facial expressions, gestures or behavior contradict his/her words, ask questions to find out what she really means
- 12. MOTIVATE EMPLOYEES A manager can improve morale and productivity by understanding what motivates each employee ,so he/she should be a good listener and listen to what they have to say
- 13. EXAMPLE Listen to employees to discover what aspects of the job they find most rewarding and challenging and don’t expect to understand an employee’s needs from a single conversation Continue to be an attentive listener so that the employee knows you are sincerely interested in what he/she has to say
- 14. WHY SHOULD YOU CARE ABOUT LISTENING SKILLS? Kenneth R. Johnson, said in his book, Effective Listening Skills, “Listening effectively to others can be the most fundamental and powerful communication tool of all. When someone is willing to stop talking or thinking and begin truly listening to others, all of their interactions become easier, and communication problems are all but eliminated.”
- 15. THANK YOU!!!