This topic describes tools that we can use to help us become more critical in our thinking.

1. Tools for
Critical
Thinking in IT
Lecture 3
Copyrights Reserved by Fariza Hanis Abdul Razak UiTM Malaysia

2. Learning Outcome
Students should be able to describe tools for critical thinking.
Copyrights Reserved by Fariza Hanis Abdul Razak UiTM Malaysia

3. Methods Used
in this course
• User interview
• Observation
Copyrights Reserved by Fariza Hanis Abdul Razak UiTM Malaysia

4. Tools for
Understanding Users
Core Skills - 1
Copyrights Reserved by Fariza Hanis Abdul Razak UiTM Malaysia

5. Empathy Map – to help you empathise with your users
Copyrights Reserved by Fariza Hanis Abdul Razak UiTM Malaysia

6. User/Customer Experience Map
- to help you understand their user experience with your
product
Copyrights Reserved by Fariza Hanis Abdul Razak UiTM
Malaysia

7. Class Exercise
Tell us your experience to your class in UiTM
Copyrights Reserved by Fariza Hanis Abdul Razak UiTM Malaysia

8. Tools for Identifying User Problems
Core Skills - 2
Copyrights Reserved by Fariza Hanis Abdul Razak UiTM Malaysia

9. User
persona
Copyrights Reserved by Fariza Hanis Abdul Razak UiTM Malaysia

10. Other tools
for critical
thinking
Copyrights Reserved by Fariza Hanis Abdul Razak UiTM Malaysia

11. Walker, S. E. (Active Learning Promotes Critical Thinking)
In order to promote critical thinking,
we should learn to ask open-ended
questions.
◦ Encourage divergent thinking
◦ evaluation and synthesis
Copyrights Reserved by Fariza Hanis Abdul Razak UiTM Malaysia

12. How to ask open-
ended questions?
Using 5 Ws 1 H
Questions
Copyrights Reserved by Fariza Hanis Abdul Razak UiTM Malaysia

13. Affinity Diagram – helps to categorise
similar items
Copyrights Reserved by Fariza Hanis Abdul Razak UiTM
Malaysia

14. Who are you? How do you describe yourself?
Copyrights Reserved by Fariza Hanis Abdul Razak UiTM Malaysia

15. Present Present them in diagram
Group Group them together based on natural relationship
Find Find keywords
Brainstorm Brainstorm ideas
How to do Affinity Diagram?
Copyrights Reserved by Fariza Hanis Abdul Razak UiTM Malaysia

16. 1. Brainstorm
You Age?
Gender?
Ethnic?
Religion?
Copyrights Reserved by Fariza Hanis Abdul Razak UiTM Malaysia

17. 2. Find keywords
Keywords for
you
Fair
Slim
Happy-go-
lucky
Student
Hardworking
Goal-
oriented
Copyrights Reserved by Fariza Hanis Abdul Razak UiTM Malaysia

18. 3. Group keywords together
You
Background – 1st in the family, Shah Alam, UiTM student
Personal characters – charismatic, goal-oriented,
hardworking
Personal interests – reading, travelling, making new
friends
Personal goal – becoming a specialist in IT
Copyrights Reserved by Fariza Hanis Abdul Razak UiTM Malaysia

19. Background
• 1st in the
family
• Shah Alam
• UiTM
Personal
characters
• Charismatic
• Goal -
oriented
• Hardworking
Personal
interests
• Reading
• Travelling
• Making new
friends
Personal goal
• Becoming a
specialist in
IT
4. Present them in diagram
Copyrights Reserved by Fariza Hanis Abdul Razak UiTM Malaysia

20. Now you can describe yourself by:
My name is Aiman. I am from Shah Alam……(background)
I am charismatic, hardworking and goal-oriented
……(personal characteristics)
I usually like to read story books at home…..(personal
interests)
I aim to become a specialist in IT when …..(personal goal)
Copyrights Reserved by Fariza Hanis Abdul Razak UiTM Malaysia

21. Class Exercise 2
What is Information Technology? Present it in an affinity diagram and conclude it.
Hint:
Refer to your Study Plan
Copyrights Reserved by Fariza Hanis Abdul Razak UiTM Malaysia

22. Copyrights Reserved by Fariza Hanis Abdul Razak UiTM Malaysia

23. Flowchart
To outline and examine how steps of a flawed process connect.
Copyrights Reserved by Fariza Hanis Abdul Razak UiTM Malaysia

24. Mental Map (Thinking Map)
To help you brainstorm what might cause problem
Copyrights Reserved by Fariza Hanis Abdul Razak UiTM
Malaysia

25. Reflection
• What is the tool that can help you understand
your user?
• How can you identify the possible causes of user
problem?
Copyrights Reserved by Fariza Hanis Abdul Razak UiTM Malaysia