Configuration and Change Tracking must be a key part of your Observability strategy 20230208.pdf

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Cheryl Lai

Gaining configuration change and observability for faster resolution of problems when it matters.

Technology

Gaining Configuration
Change Observability
for faster resolution of Performance issues
when it matters starts in Day 1

© eG Innovations, Inc. | www.eginnovations.com
About eG Innovations
A leading provider of enterprise-class performance managementproducts that
provide complete visibility across every layer and every tier of dynamic & complex,
cloud, virtual and physical IT environments to reliably deliver mission-critical
business services.
Founded
2001
Corporate HQ
Singapore
Worldwide Locations/Offices

© eG Innovations, Inc. | www.eginnovations.com
Customer Successes
FINANCE
GOVERNMENT MANUFACTURING
HEALTHCARE

© eG Innovations, Inc. | www.eginnovations.com
Customer Successes
INSURANCE
UTILITIES SERVICE PROVIDERS
EDUCATION

© eG Innovations, Inc. | www.eginnovations.com
Awards and Recognition

© eG Innovations, Inc. | www.eginnovations.com
Agenda
Observabilitychallenge
of Siloed IT organizations
Problem analysis Live Demo Q&A

© eG Innovations, Inc. | www.eginnovations.com
Essential for project
management
APM and Observability
vendors expand their
coverage
Configuration tracking

© eG Innovations, Inc. | www.eginnovations.com
• Performance issues caused by server/device/application
misconfiguration
• Misconfigurations have huge negative impact on performance
• Configuration errors are major cause of incidents resulting in
downtime/outages
• Configuration change management is a mandatory requirement
for regulatory compliance
Why Monitor Configuration and Change?

© eG Innovations, Inc. | www.eginnovations.com
Asset, Configuration & Change Tracking
Little attention Very few products offer asset
management,configurationand change
tracking

© eG Innovations, Inc. | www.eginnovations.com
Observability challenges of silos

© eG Innovations, Inc. | www.eginnovations.com
Configuration & Change
Tracking is important
for silos
• Was a new update applied to the
application?
• Did any configuration of the application
change?
• Has the application workload changed?
• Is there a security attack going on?
• Has the network performance change?
• Did the database become slower?
• Did we hit a capacity limit in the cloud
instance?

Analysis of an abnormal
application performance

© eG Innovations, Inc. | www.eginnovations.com
• On one Monday morning, an IT service owner in
a US organizationreceived a proactive alert
• Their application servers were unusually busy.
• CPU utilization had increased.
• Many of their business-critical application
servers exhibited the issue
• This had to be attended to immediately.
• The servers were running a heterogeneous mix
of Javaapplication servers.
Problem statement

© eG Innovations, Inc. | www.eginnovations.com
Confirm Increased Server CPU Utilization Levels

© eG Innovations, Inc. | www.eginnovations.com
The magic moment – Nov 19th!

© eG Innovations, Inc. | www.eginnovations.com
Response time is not affected much

© eG Innovations, Inc. | www.eginnovations.com
Eliminate if Demand or Malicious DoS Type Attacks
are the Cause

© eG Innovations, Inc. | www.eginnovations.com
Verify the Affected Applications

© eG Innovations, Inc. | www.eginnovations.com
Deliberate Reboot or Outage?

© eG Innovations, Inc. | www.eginnovations.com
What had the Infrastructure Team Done?

© eG Innovations, Inc. | www.eginnovations.com
The Infrastructure
Team’s Analysis • The registry keys below had been updated
to disable hyperthreading:
SYSTEMCurrentControlSetControlSession
ManagerMemory
ManagementFeatureSettingsOverrideMask
SYSTEMCurrentControlSetControlSession
ManagerMemory
ManagementFeatureSettingsOverride
https://support.microsoft.com/en-us/topic/kb4073119-windows-client-guidanc
for-it-pros-to-protect-against-silicon-based-microarchitectural-and-speculative-
execution-side-channel-vulnerabilities-35820a8a-ae13-1299-88cc-357f104f5b1

© eG Innovations, Inc. | www.eginnovations.com
Lessons
Learned
Infrastructure-as-Code (IAC)
became common
It is critical to ensure monitoring
platforms can track configuration
changes
Configuration change is part of
unified monitoring and root
cause analysis

+65 9009 0833 www.eginnovations.com
singapore-sales
@eginnovations.com
Thank You
Signup for free trial: apac.eginnovations.com

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1. Gaining Configuration Change Observability for faster resolution of Performance issues when it matters starts in Day 1

2. © eG Innovations, Inc. | www.eginnovations.com About eG Innovations A leading provider of enterprise-class performance managementproducts that provide complete visibility across every layer and every tier of dynamic & complex, cloud, virtual and physical IT environments to reliably deliver mission-critical business services. Founded 2001 Corporate HQ Singapore Worldwide Locations/Offices

6. © eG Innovations, Inc. | www.eginnovations.com Agenda Observabilitychallenge of Siloed IT organizations Problem analysis Live Demo Q&A

7. © eG Innovations, Inc. | www.eginnovations.com Essential for project management APM and Observability vendors expand their coverage Configuration tracking

8. © eG Innovations, Inc. | www.eginnovations.com • Performance issues caused by server/device/application misconfiguration • Misconfigurations have huge negative impact on performance • Configuration errors are major cause of incidents resulting in downtime/outages • Configuration change management is a mandatory requirement for regulatory compliance Why Monitor Configuration and Change?

9. © eG Innovations, Inc. | www.eginnovations.com Asset, Configuration & Change Tracking Little attention Very few products offer asset management,configurationand change tracking

11. © eG Innovations, Inc. | www.eginnovations.com Configuration & Change Tracking is important for silos • Was a new update applied to the application? • Did any configuration of the application change? • Has the application workload changed? • Is there a security attack going on? • Has the network performance change? • Did the database become slower? • Did we hit a capacity limit in the cloud instance?

12. Analysis of an abnormal application performance

13. © eG Innovations, Inc. | www.eginnovations.com • On one Monday morning, an IT service owner in a US organizationreceived a proactive alert • Their application servers were unusually busy. • CPU utilization had increased. • Many of their business-critical application servers exhibited the issue • This had to be attended to immediately. • The servers were running a heterogeneous mix of Javaapplication servers. Problem statement

23. © eG Innovations, Inc. | www.eginnovations.com The Infrastructure Team’s Analysis • The registry keys below had been updated to disable hyperthreading: SYSTEMCurrentControlSetControlSession ManagerMemory ManagementFeatureSettingsOverrideMask SYSTEMCurrentControlSetControlSession ManagerMemory ManagementFeatureSettingsOverride https://support.microsoft.com/en-us/topic/kb4073119-windows-client-guidanc for-it-pros-to-protect-against-silicon-based-microarchitectural-and-speculative- execution-side-channel-vulnerabilities-35820a8a-ae13-1299-88cc-357f104f5b1

24. © eG Innovations, Inc. | www.eginnovations.com Lessons Learned Infrastructure-as-Code (IAC) became common It is critical to ensure monitoring platforms can track configuration changes Configuration change is part of unified monitoring and root cause analysis

25. Live Demo

26. +65 9009 0833 www.eginnovations.com singapore-sales @eginnovations.com Thank You Signup for free trial: apac.eginnovations.com

Configuration and Change Tracking must be a key part of your Observability strategy 20230208.pdf

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