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Digital transformation Yuki 2017

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Yuki is an innovative online platform for the future of accounting. In their effort to educate their industry they invited accountants to listen to Jo Caudron for a talk on how digital is transforming the services industry in general and accounting in particular.

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Digital transformation Yuki 2017

  1. 1. M A S T E R I N G D i g i t a l Transformation
  2. 2. Hi, I’m Jo Caudron Active in digital since 1993 Internet entrepreneur involved in 20+ start-ups. Founding Partner of Duval Union Consulting @jcaudron jo@duvalunion.com We are business consultants for a digital world. Our mission is to help organization transform. @jcaudron
  3. 3. Sold in +50 countries! BUY NOW! www.digitaltransformationbook.com
  4. 4. Survey
  5. 5. Expect a smack in the face… Digital Disruption is real
  6. 6. You have a C H O I C E Disruption Modeling Transformation
  7. 7. You have a C H O I C E Disruption Modeling Transformation Fear Insight Direction
  8. 8. 1995+ Music Photography Video Rental … 2005+ Print Media TV Travel HR … 2015+ Retail Healthcare Automotive Education Telco Food FMCG Banking/Insurance … 2025 All Safe havens will be subject to digital disruption … WAVES OF Disruption
  9. 9. Digital Disruption is a story of… %
  10. 10. This is NOT our story YOU THEM We are COMPLIANT! We are a TRUSTED partner! We have DECADES of experience! We are on SOCIAL MEDIA!
  11. 11. This IS our story YOU We are COMPLIANT! We are a TRUSTED partner! We have DECADES of experience! We are on SOCIAL MEDIA! THEM But your app sucks I want experience Uhh..ok Hey this solves my problem! I don’t want to wait a week NEW
  12. 12. The Tipping Point YOU THEM
  13. 13. EVIDENCE OF D I G I T A L D I S R U P T I O N
  14. 14. CUSTOMER RELATIONSHIP & CHANNEL ORGANIZATION MARKET & COMPETITION PRODUCT & BUSINESS MODEL THE TRANSFORMATION BOX
  15. 15. CUSTOMER RELATIONSHIP & CHANNEL ORGANIZATION MARKET & COMPETITION PRODUCT & BUSINESS MODEL THE TRANSFORMATION BOX DIGITIZATION The Glass The The Frog Survey Culture Ability to execute Driver’s seat
  16. 16. CUSTOMER RELATIONSHIP & CHANNEL ORGANIZATION MARKET & COMPETITION PRODUCT & BUSINESS MODEL THE TRANSFORMATION BOX The Glass The The Gatekeeper The Frog The Package The CyborgThe Participant Survey Culture Ability to execute Driver’s seat TRANSFORMATION
  17. 17. CUSTOMER RELATIONSHIP & CHANNEL ORGANIZATION MARKET & COMPETITION PRODUCT & BUSINESS MODEL THE TRANSFORMATION BOX The Glass House The Traveller The Gatekeeper The Frog The Package The CyborgThe Participant Survey Culture Ability to execute Driver’s seat
  18. 18. Slicing the Elephant creates Insight @jcaudron
  19. 19. The relationshipis changing between the organization and the outside world. The Glass House @jcaudron
  20. 20. The Glass House Accountability Proximity Responsiveness Bi-directional Humanization AuthenticityTransparency
  21. 21. TRANSPARENCY
  22. 22. The Glass House Accountability Proximity Responsiveness Bi-directional Humanization AuthenticityTransparency
  23. 23. TRANSPARENCY
  24. 24. @jcaudron EXPECT TO BE BENCHMARKED
  25. 25. RISE OF THE CHATBOTS
  26. 26. 24/7 PROXIMITY Spectr is the Slack integration of “De Juristen.” It is a free application, offering you an in- house counsel that is always stand-by.
  27. 27. The evolution of unbundling and how this changes your products, services and go-to-market. The Package @jcaudron
  28. 28. The Package APPification Long Tail Personalized Experience Speed PriceMonolithic vs. Atomic (Self-)service Scalability Angry Birds Twitter, Facebook Newspaper Website CNN online / app Blogs Vertical sites and specialties portals Yelo App Apple TV Spotify Sporza.be LinkedIn, Monster, ... eBay Pinterest, blogs Weather Pro (iPhone) Traffic: Waze YouTube Twitter, Facebook RSS Breaking news In-depth analysis Services Weather Classifieds Jobs Sports TV Fun Specials Discovery Culture Trends & Lifestyle
  29. 29. ACCESS OVER OWNERSHIP
  30. 30. ACCESS OVER OWNERSHIP
  31. 31. FREECONOMY Buffer is a social listening tool that gives the user great utility for free till a certain extent. Software users expect to get a part for free for ever. They are willing to pay for extra features and to scale the use.
  32. 32. FREECONOMY ZipBooks is a free accounting software to help business manage their invoicing and expense tracking
  33. 33. EXPERIENCE
  34. 34. The position in the value chain is challenged. You can bypass, or be bypassed. The Frog @jcaudron
  35. 35. The Frog Bypassing Virtualization Fragmentation of touchpoints Bypassing If you can sell expensive cars online, you can sell anything online.
  36. 36. SELF-SERVICE
  37. 37. Opinion makingis challenged. New players can dominate the attention of people. The Gatekeeper @jcaudron
  38. 38. The Gatekeeper New Gatekeepers Recommendations “Good is good enough” Ambassadorship Crowd-sourced opinions Peers as news distributors Automatic algorithms The traditional gatekeeper New “experts” + + +
  39. 39. @jcaudron GAAFA
  40. 40. @jcaudron NEW GATEKEEPERS
  41. 41. @jcaudron NEW GATEKEEPERS
  42. 42. Primary location and placeof consumption are changing. There is a need to merge offline and online The Traveller @jcaudron
  43. 43. @jcaudron
  44. 44. The Traveller Place Utility Empowered self Instant gratification New way of working Contextual awareness PLACE OnlinePoS Hybrid Omnichannel (digital entering PoS) (all functions go digital too)
  45. 45. ANYTHING ANYTIME ANYPLACE
  46. 46. INSTANT GRATIFICATION
  47. 47. INSTANT GRATIFICATION Xero is an online accounting software for small businesses. Get real-time information anytime, anywhere, on you laptop, tablet or phone.
  48. 48. Consumers are uniting. The power of the crowd can be good or bad for your organization. The Participant @jcaudron
  49. 49. The Participant Community Power of the crowd Sharing economyCollaboration Sharing economy From scarcity to abundance
  50. 50. UBERISATION Taxfyle is the Uber for accountants. Submit your tax information, within 2 minutes you are connected to a professional and within 24h all paperwork is completed.
  51. 51. NEW WAY OF WORKING 2.0
  52. 52. Technologykeeps progressing. We are only at the beginning of the digital revolution. The Cyborg @jcaudron
  53. 53. The Cyborg Wearables Quantified SelfInternet of Things Robotics Data Monitoring
  54. 54. PRODUCTION ROBOTICS
  55. 55. PRODUCTION 3D-PRINTING
  56. 56. HUMAN VERSUS MACHINE
  57. 57. AI, HUMAN VERSUS MACHINE A 19-year-old made a free robot lawyer that has appealed $3 million in parking tickets.
  58. 58. AI, HUMAN VERSUS MACHINE
  59. 59. GLASS HOUSE PACKAGE FROG GATEKEEPERTRAVELLER PARTICIPANT CYBORG THE WHEEL OF CHANGE New experts and our peers decide what matters People participate, share and co-create their future Technology becomes part of everything we do The relationship with the market changes New experiences in product, service & packaging The position in the value chain changes Mobile gives access to everything, everywhere, every time
  60. 60. Are you Scared or Inspired? @jcaudron
  61. 61. Don’t worry, we’ve got a PLAN @jcaudron
  62. 62. YOU NEED TO Scan YOUR ENVIRONMENT @jcaudron
  63. 63. DETERMINE THE IMPACT @jcaudron
  64. 64. CREATE A North Star VISION @jcaudron
  65. 65. DEFINE A Transformation STRATEGY @jcaudron
  66. 66. DEFINE A Transformation STRATEGY @jcaudron BUILD A ROAD MAP @jcaudron
  67. 67. BUILD a new ORGANIZATION
  68. 68. From an outdated MOTHERSHIP
  69. 69. From an outdated Mothership TO A modern F L E E T
  70. 70. D I G I TA L Leadership @jcaudron
  71. 71. READINESS SURVEY ASSESSMENT & RESEARCH INSPIRATION IMPACT ANALYSIS FUTURE SCENARIOS NORTH STAR VISION TRANSFORMATION STRATEGY STAKEHOLDERS & PROBLEMS IDEATION & PRIORITIES DIGITAL AGENDA BUSINESS STRATEGY EXECUTIVE JOURNEY TREND WATCHING CONTINUOUSLY SCANNING THE MARKET FOR NEW TRENDS It’s great to see the FUTURE but can you build it?
  72. 72. DIGITAL LEADERSHIP Asses, contain and develop digital savviness DIGITAL GOVERNANCE Digital ownerships, roles, policy, structure Digital Office, … DIGITAL ORGANISATION Reshape your organisation Communication for faster growth INCUBATOR PROGRAM Stimulate internal creativity 
 and bottom-up innovation (hackatons, …) START-UP BOOTCAMPS Think, plan, act like a start-up and build 
 the minimum viable business case CORPORATE ACCELERATOR Drive outside-in innovation via collaboration with start-ups READINESS SURVEY ASSESSMENT & RESEARCH INSPIRATION IMPACT ANALYSIS FUTURE SCENARIOS NORTH STAR VISION TRANSFORMATION STRATEGY STAKEHOLDERS & PROBLEMS IDEATION & PRIORITIES DIGITAL AGENDA BUSINESS STRATEGY EXECUTIVE JOURNEY TREND WATCHING CONTINUOUSLY SCANNING THE MARKET FOR NEW TRENDS SOCIAL STRATEGY Make social an intrinsic part 
 of the business CUSTOMER EXPERIENCE Continuously optimise your journey, 
 pain points and touch points GROWTH HACKING Implement smart techniques 
 to scale our business CHANNEL HACKING Reinvent your channel relationships for a digital world ORGANISATION BUSINESS (OPERATIONAL) MODELS BUILDING
 THE FUTURE PROOF COMPANY … CUSTOMER RELATIONSHIP SOLUTIONS SERVICE DESIGN Define new style products & services PLATFORM MAPPING Define (technology) solutions and requirements DATA STRATEGY Make data an essential part of day2day business ROADMAP DEFINITION Elaborate the Digital Agenda to become an actual business roadmap
  73. 73. DIGITAL LEADERSHIP Asses, contain and develop digital savviness DIGITAL GOVERNANCE Digital ownerships, roles, policy, structure Digital Office, … DIGITAL ORGANISATION Reshape your organisation Communication for faster growth INCUBATOR PROGRAM Stimulate internal creativity 
 and bottom-up innovation (hackatons, …) START-UP BOOTCAMPS Think, plan, act like a start-up and build 
 the minimum viable business case CORPORATE ACCELERATOR Drive outside-in innovation via collaboration with start-ups READINESS SURVEY ASSESSMENT & RESEARCH INSPIRATION IMPACT ANALYSIS FUTURE SCENARIOS NORTH STAR VISION TRANSFORMATION STRATEGY STAKEHOLDERS & PROBLEMS IDEATION & PRIORITIES DIGITAL AGENDA BUSINESS STRATEGY EXECUTIVE JOURNEY TREND WATCHING CONTINUOUSLY SCANNING THE MARKET FOR NEW TRENDS SOCIAL STRATEGY Make social an intrinsic part 
 of the business CUSTOMER EXPERIENCE Continuously optimise your journey, 
 pain points and touch points GROWTH HACKING Implement smart techniques 
 to scale our business CHANNEL HACKING Reinvent your channel relationships for a digital world ORGANISATION BUSINESS (OPERATIONAL) MODELS BUILDING
 THE FUTURE PROOF COMPANY … CUSTOMER RELATIONSHIP SOLUTIONS SERVICE DESIGN Define new style products & services PLATFORM MAPPING Define (technology) solutions and requirements DATA STRATEGY Make data an essential part of day2day business ROADMAP DEFINITION Elaborate the Digital Agenda to become an actual business roadmap
  74. 74. Find my slides on www.speakersbase.com/jo Need help? Book me and my team to consult you! www.duvalunionconsulting.com @jcaudron jo.caudron@duvalunion.com 00 32 475 43 80 98
  75. 75. M A S T E R I N G D i g i t a l Transformation

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