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MMCMAN MACHINE COLLABORATION
Hi, I’m Jo Caudron
@jcaudron
and I still have a job…
Hi, I’m Jo Caudron
Active in digital since 1993
Internet entrepreneur involved
in 20+ start-ups.
Founding Partner of
Duval Union Consulting
@jcaudron
jo@duvalunion.com
@jcaudron
We make our clients
understand the impact of digital
to create transformational
strategies
and build future proof
organizations.
Sold in +50
countries!
DIGITAL DOES DISRUPT
1995+
Music
Photography
Video Rental
…
2005+
Print Media
TV
Travel
HR
…
2015+
Retail
Banking/Insurance
Healthcare
Automotive
Logistics & Transportation
Education
Telco
Food & FMCG
…
2025
All Safe
havens will be
subject to
digital
disruption
…
The Waves of Disruption
THE WORLD IS CHANGING…FAST
ARE YOU CHANGING WITH IT?
PARADOX
TRANSFORMATION
Industries are
challenged by digital
disrupters…
$?/4.5M 

Browser with built-in
bitcoin micropayments
$68M

Mobile-only
bank
$?M

SMB focused
bank
$118M

Humanized,
simple bank
$7M

Simple retirement
savings
$12M

mPOS
solution
$2.75M

Identity fraud detection
& insurance
$?/75M

BTC exchange, vault &
payment processor
$?/175M

P2P Lending at
fixed rates
$13M

Financial supply
chain management
To survive,
incumbents invest to
adapt & transform…
Investments the past 3 years
Which accelerates
the disruption &
innovation of their
industry…
Successful
transformation has an
unwanted effect on
employment
! FOMO leads to
faster adoption
of technologies
1
We need skills
employees
currently don’t
have
2
Many jobs
might simply
disappear
3
… of Jobs will disappear in
the next 25 Years, according
to Oxford University
47%
but of course, nobody knows for sure…
Automation enters the
white collar space fast…
Companies
introduce
automation to…
(1) Cut costs
Or to…
(2) increase the
service level of
products/services
QUIZ: WHO IS THE BEST
DOCTOR TODAY?
QUIZ: WHO IS THE BEST
DOCTOR TOMORROW?
If we don’t fix
employment, we
might have a King
Midas problem…
(if we have no proper employment, we
will lose income, spending power and
individual purpose, and the system as
we know it will collapse)
MMCMAN MACHINE COLLABORATION
We need a long term
vision and strategy to
balance an acceleration
in technology with
meaningful
employment.
OBJECTIVES 1
Help organizations execute their transformation strategy by
embracing automation
Valorize and secure existing employment by: 

(A) Migrating people to focus on the complementary “human
skills” thus securing their current jobs
(B) Making certain jobs more accessible to people with less
functional skills but who have the human skills
2
Accelerate the applicability of AI/automation by
complementing machine capabilities with human intervention,
thus helping tech-companies to reach momentum faster
3
First, let me introduce some concepts
we use in our methodology
Automation
Time
Necessary Trusted Service Level
The Necessary Trusted Service Level
(NTSL)
The Necessary Trusted Service Level
of a job or task is the level of
service that an organization,
customer or user expects/accepts
from the outcome of a job or task. It
is thereby the sum of the activities
done by a human and a machine to
complete the job or task.
NTSL = FUNCTION + EMOTION
Time
0
1
2
3
4
5
Necessary Trusted Service Level
Levels of
Automation
Manual tasks
Dumb tool
Recommendations
Preparation
Validation
100% autonomous
The Level Of Automation (LOA)
The Level of Automation is the level
to which a job or task can be
automated. We distinct 5 levels of
automation that are generic for all
tasks. 0 being the least automated
and 5 being the most automated.
LOA 0: no automation, 100%
manual tasks
The Level of Automation is the level
to which a job or task can be
automated. We distinct 5 levels of
automation that are generic for all
tasks. 0 being the least automated
and 5 being the most automated.
LOA 1: Machine usage as a dumb
tool (e.g. text processing, …), mainly
manual tasks
The Level Of Automation (LOA)
The Level of Automation is the level
to which a job or task can be
automated. We distinct 5 levels of
automation that are generic for all
tasks. 0 being the least automated
and 5 being the most automated.
LOA 2: Recommendations (e.g. in
shopping, social media, …) help
human tasks to be faster and more
relevant
The Level Of Automation (LOA)
The Level of Automation is the level
to which a job or task can be
automated. We distinct 5 levels of
automation that are generic for all
tasks. 0 being the least automated
and 5 being the most automated.
LOA 3: Machine adds value to the
prepare work but human tasks are
needed to complete it
The Level Of Automation (LOA)
The Level of Automation is the level
to which a job or task can be
automated. We distinct 5 levels of
automation that are generic for all
tasks. 0 being the least automated
and 5 being the most automated.
LOA 4: work is done mainly by
machine, human tasks are focussed
on validation, guidance and approval
The Level Of Automation (LOA)
The Level of Automation is the level
to which a job or task can be
automated. We distinct 5 levels of
automation that are generic for all
tasks. 0 being the least automated
and 5 being the most automated.
LOA 5: 100% automation, our jobs
will be oriented at the pure “human
smarts” to complement machines that
are autonomous
The Level Of Automation (LOA)
Lets bring it together in our Man
Machine Collaboration model
Time
0
1
2
3
4
5
Necessary Trusted Service Level
Automation
Manual tasks
Dumb tool
Recommendations
Preparation
Validation
100% autonomous
Time
0
1
2
3
4
5
Necessary Trusted Service Level
MACHINEASSETS
MACHINEASSETS
MACHINEASSETS
MACHINEASSETS
MACHINEASSETS
Automation
Manual tasks
Dumb tool
Recommendations
Preparation
Validation
100% autonomous
Time
0
1
2
3
4
5
Necessary Trusted Service Level
MACHINEASSETS
MACHINEASSETS
MACHINEASSETS
MACHINEASSETS
MACHINEASSETS
Automation
Manual tasks
Dumb tool
Recommendations
Preparation
Validation
100% autonomous
Routine
Data storage &
extraction
Continuous
Time
0
1
2
3
4
5
Necessary Trusted Service Level
HUMANASSETS
HUMANASSETS
HUMANASSETS
HUMANASSETS
HUMANASSETS
HUMANASSETS
MACHINEASSETS
MACHINEASSETS
MACHINEASSETS
MACHINEASSETS
MACHINEASSETS
Automation
Manual tasks
Dumb tool
Recommendations
Preparation
Validation
100% autonomous
Routine
Data storage &
extraction
Continuous
Time
0
1
2
3
4
5
Necessary Trusted Service Level
HUMANASSETS
HUMANASSETS
HUMANASSETS
HUMANASSETS
HUMANASSETS
HUMANASSETS
MACHINEASSETS
MACHINEASSETS
MACHINEASSETS
MACHINEASSETS
MACHINEASSETS
Automation
Manual tasks
Dumb tool
Recommendations
Preparation
Validation
100% autonomous
Creativity
Social interaction
Quality Control
Contextualizing data
Visualizing
Physical Actions
Operating a Tool
Routine
Data storage &
extraction
Continuous
Time
0
1
2
3
4
5
Necessary Trusted Service Level
HUMANASSETS
HUMANASSETS
HUMANASSETS
HUMANASSETS
HUMANASSETS
HUMANASSETS
MACHINEASSETS
MACHINEASSETS
MACHINEASSETS
MACHINEASSETS
MACHINEASSETS
Automation
Manual tasks
Dumb tool
Recommendations
Preparation
Validation
100% autonomous
Smart
Interfaces
Starsky Robotics is developing
autonomous truck solutions where
human drivers can take remote
control whenever necessary.
This allows them to put this
technology must faster in the
market than when they should
have waited for a 100% safe
autonomous solution (NTSL)
An example
MAN CAPABILITIES
TOTAL CAPABILITIES TO REACH
NECESSARY TRUSTED SERVICE LEVEL (NTSL)
MACHINE
CAPABILITIES
They are not just hiring techies,
but also truck drivers!
+
+
Starship Technologies, the
company leading the delivery
industry revolution with fleets of
friendly sidewalk robots is looking
for a Robot Handler
An example
MAN CAPABILITIES
TOTAL CAPABILITIES TO REACH
NECESSARY TRUSTED SERVICE LEVEL (NTSL)
MACHINE
CAPABILITIES
Case: Fashion Store
TASKS SUBTASKS
Resources Repurposing Balance
Cash register
Racks
Helping
Greeting Payment Packaging ByeScanning
Intake new
goods
Showcase
products
Labelling Folding Filling
Style advice
Fitting
assistance
Small talk
Retrieving
goods
Customizing
Case: Fashion Store
TASKS SUBTASKS
Resources Repurposing Balance
Cash register
Racks
Helping
Greeting Payment Packaging ByeScanning
Intake new
goods
Showcase
products
Labelling Folding Filling
Style advice
Fitting
assistance
Small talk
Retrieving
goods
Customizing
Automation ready
Case: Fashion Store
TASKS SUBTASKS
Resources Repurposing Balance
Cash register
Racks
Helping
Greeting Payment Packaging ByeScanning
Intake new
goods
Showcase
products
Labelling Folding Filling
Style advice
Fitting
assistance
Small talk
Retrieving
goods
Customizing
Automation ready
Human assets required
Case: Fashion Store
TASKS SUBTASKS
Resources Repurposing Balance
Cash register
Racks
Helping
Greeting Bye
Showcase
products
Style advice
Fitting
assistance
Small talk
Retrieving
goods
Customizing
Automation ready
Human assets required
Automated
save costs
invest in improving the NTSL
5 steps to go from
theory to practice
1. CREATE A DIGITAL
TRANSFORMATION STRATEGY
SCAN
INNOVATIONS
DETERMINE
IMPACT
NORTH STAR
VISION &
STRATEGY
BUILD
ROADMAP
INSTALL
DIGITAL
LEADERSHIP
BUILD DIGITAL
ORGANISATION
Automation
Tim
Necessary Trusted Service Level
2. CREATE AN MMC STRATEGY
What about
TECH?
What about
JOBS?
Raise the NTSL
Cut Costs
OR
3. PREDICT (FUTURE) TECHNOLOGY
4. PREDICT (FUTURE) EMPLOYMENT
5. CREATE A 3-5-7 MMC AGENDA
Plan for tech
development
and roll-out
Plan for
education,
training,
coaching, hiring,
interfaces, …
“Technology
is neither
good nor bad,
it is neutral,
until it is
applied.”
— Gerd Leonhard
about
BUSINESS CONSULTING
IN A DIGITAL WORLD
founded in 2009,
currently a team of 15 experts.
We work for large global organisations.
We have a strong vision on the impact of
digital and act accordingly.
Thought Leading
No-Nonsense
Entrepreneurial
Reinventing
Positive
Accountable
We are 

a-typical
consultants:
pragmatic advisors,
inspirators, coaches and
entrepreneurs.
CONSULT COACH CONNECT INSPIRE BRAIN FACTORY
We listen and advise. We
offer a strategic approach
to transform your business.
We guide you through the
process, you come up
with the big ideas.
A strong transformation
strategy must originate
within the company.
We open your horizon;
connect you to both
established and start-up
companies. See the value
in partnerships.
We write books, we give
keynote presentations.
Our aim is to inspire.
or alternatively…
Pick our brains and let us
surprise you with our
transformation strategy for
you company.
We make our clients
understand the impact of digital
to create transformational strategies
and build future proof organizations.
BUSINESS
STRATEGY
READINESS SURVEY
ASSESSMENT & RESEARCH
INSPIRATION
IMPACT ANALYSIS
FUTURE SCENARIOS
NORTH STAR VISION
TRANSFORMATION STRATEGY
STAKEHOLDERS & PROBLEMS
IDEATION & PRIORITIES
DIGITAL AGENDA
EXECUTIVE JOURNEY
TREND WATCHING
CONTINUOUSLY SCANNING THE
MARKET FOR NEW TRENDS
BUILDING

THE FUTURE PROOF ORGANISATION
CUSTOMER
EXPERIENCE
Continuously optimise
your journey, 

pain points and touch
points
GROWTH
HACKING
Implement smart
techniques 

to scale our
business
CHANNEL
HACKING
Reinvent your
channel
relationships for
a digital world
CUSTOMER RELATIONSHIP
SOCIAL
STRATEGY
Make social an
intrinsic part 

of the business
INCUBATOR
PROGRAM
Stimulate internal
creativity 

and bottom-up
innovation
(hackatons, …)
START-UP
BOOTCAMPS
Think, plan, act like a
start-up and build 

the minimum viable
business case
CORPORATE
ACCELERATOR
Drive outside-in
innovation via
collaboration with
startups
BUSINESS (OPERATIONAL) MODELS
DIGITAL
LEADERSHIP
Asses, contain and
develop digital
savviness
DIGITAL
GOVERNANCE
Digital ownerships,
roles, policy, structure
Digital Office, …
MAN/MACHINE
COLLABORATION
Valorise your human
assets,
whilst supporting them
with machines
ORGANISATION
FINANCE,
INSURANCE &
SERVICES
RETAIL
PUBLIC & NON-
PROFIT
INDUSTRY &
TECHNOLOGY OTHER
FINANCE, INSURANCE &
SERVICES
PUBLIC & NON PROFIT MEDIA & BRANDS
RETAIL INDUSTRY & TECHNOLOGY OTHER
Find my slides on
www.speakersbase.com/jo
Need help? Book me and my team to
consult you!
www.duvalunionconsulting.com
@jcaudron
jo.caudron@duvalunion.com
00 32 475 43 80 98
MMCMAN MACHINE COLLABORATION

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Man Machine Collaboration

  • 2. Hi, I’m Jo Caudron @jcaudron and I still have a job…
  • 3. Hi, I’m Jo Caudron Active in digital since 1993 Internet entrepreneur involved in 20+ start-ups. Founding Partner of Duval Union Consulting @jcaudron jo@duvalunion.com @jcaudron We make our clients understand the impact of digital to create transformational strategies and build future proof organizations.
  • 6. 1995+ Music Photography Video Rental … 2005+ Print Media TV Travel HR … 2015+ Retail Banking/Insurance Healthcare Automotive Logistics & Transportation Education Telco Food & FMCG … 2025 All Safe havens will be subject to digital disruption … The Waves of Disruption
  • 7.
  • 8. THE WORLD IS CHANGING…FAST ARE YOU CHANGING WITH IT?
  • 10. Industries are challenged by digital disrupters…
  • 11. $?/4.5M 
 Browser with built-in bitcoin micropayments $68M
 Mobile-only bank $?M
 SMB focused bank $118M
 Humanized, simple bank $7M
 Simple retirement savings $12M
 mPOS solution $2.75M
 Identity fraud detection & insurance $?/75M
 BTC exchange, vault & payment processor $?/175M
 P2P Lending at fixed rates $13M
 Financial supply chain management To survive, incumbents invest to adapt & transform… Investments the past 3 years
  • 12. Which accelerates the disruption & innovation of their industry…
  • 13. Successful transformation has an unwanted effect on employment ! FOMO leads to faster adoption of technologies 1 We need skills employees currently don’t have 2 Many jobs might simply disappear 3
  • 14. … of Jobs will disappear in the next 25 Years, according to Oxford University 47% but of course, nobody knows for sure…
  • 15. Automation enters the white collar space fast…
  • 16. Companies introduce automation to… (1) Cut costs Or to… (2) increase the service level of products/services
  • 17. QUIZ: WHO IS THE BEST DOCTOR TODAY?
  • 18.
  • 19. QUIZ: WHO IS THE BEST DOCTOR TOMORROW?
  • 20.
  • 21. If we don’t fix employment, we might have a King Midas problem… (if we have no proper employment, we will lose income, spending power and individual purpose, and the system as we know it will collapse)
  • 22. MMCMAN MACHINE COLLABORATION We need a long term vision and strategy to balance an acceleration in technology with meaningful employment.
  • 23. OBJECTIVES 1 Help organizations execute their transformation strategy by embracing automation Valorize and secure existing employment by: 
 (A) Migrating people to focus on the complementary “human skills” thus securing their current jobs (B) Making certain jobs more accessible to people with less functional skills but who have the human skills 2 Accelerate the applicability of AI/automation by complementing machine capabilities with human intervention, thus helping tech-companies to reach momentum faster 3
  • 24. First, let me introduce some concepts we use in our methodology
  • 26. The Necessary Trusted Service Level (NTSL) The Necessary Trusted Service Level of a job or task is the level of service that an organization, customer or user expects/accepts from the outcome of a job or task. It is thereby the sum of the activities done by a human and a machine to complete the job or task. NTSL = FUNCTION + EMOTION
  • 27. Time 0 1 2 3 4 5 Necessary Trusted Service Level Levels of Automation Manual tasks Dumb tool Recommendations Preparation Validation 100% autonomous
  • 28. The Level Of Automation (LOA) The Level of Automation is the level to which a job or task can be automated. We distinct 5 levels of automation that are generic for all tasks. 0 being the least automated and 5 being the most automated. LOA 0: no automation, 100% manual tasks
  • 29. The Level of Automation is the level to which a job or task can be automated. We distinct 5 levels of automation that are generic for all tasks. 0 being the least automated and 5 being the most automated. LOA 1: Machine usage as a dumb tool (e.g. text processing, …), mainly manual tasks The Level Of Automation (LOA)
  • 30. The Level of Automation is the level to which a job or task can be automated. We distinct 5 levels of automation that are generic for all tasks. 0 being the least automated and 5 being the most automated. LOA 2: Recommendations (e.g. in shopping, social media, …) help human tasks to be faster and more relevant The Level Of Automation (LOA)
  • 31. The Level of Automation is the level to which a job or task can be automated. We distinct 5 levels of automation that are generic for all tasks. 0 being the least automated and 5 being the most automated. LOA 3: Machine adds value to the prepare work but human tasks are needed to complete it The Level Of Automation (LOA)
  • 32. The Level of Automation is the level to which a job or task can be automated. We distinct 5 levels of automation that are generic for all tasks. 0 being the least automated and 5 being the most automated. LOA 4: work is done mainly by machine, human tasks are focussed on validation, guidance and approval The Level Of Automation (LOA)
  • 33. The Level of Automation is the level to which a job or task can be automated. We distinct 5 levels of automation that are generic for all tasks. 0 being the least automated and 5 being the most automated. LOA 5: 100% automation, our jobs will be oriented at the pure “human smarts” to complement machines that are autonomous The Level Of Automation (LOA)
  • 34. Lets bring it together in our Man Machine Collaboration model
  • 35. Time 0 1 2 3 4 5 Necessary Trusted Service Level Automation Manual tasks Dumb tool Recommendations Preparation Validation 100% autonomous
  • 36. Time 0 1 2 3 4 5 Necessary Trusted Service Level MACHINEASSETS MACHINEASSETS MACHINEASSETS MACHINEASSETS MACHINEASSETS Automation Manual tasks Dumb tool Recommendations Preparation Validation 100% autonomous
  • 37. Time 0 1 2 3 4 5 Necessary Trusted Service Level MACHINEASSETS MACHINEASSETS MACHINEASSETS MACHINEASSETS MACHINEASSETS Automation Manual tasks Dumb tool Recommendations Preparation Validation 100% autonomous Routine Data storage & extraction Continuous
  • 38. Time 0 1 2 3 4 5 Necessary Trusted Service Level HUMANASSETS HUMANASSETS HUMANASSETS HUMANASSETS HUMANASSETS HUMANASSETS MACHINEASSETS MACHINEASSETS MACHINEASSETS MACHINEASSETS MACHINEASSETS Automation Manual tasks Dumb tool Recommendations Preparation Validation 100% autonomous Routine Data storage & extraction Continuous
  • 39. Time 0 1 2 3 4 5 Necessary Trusted Service Level HUMANASSETS HUMANASSETS HUMANASSETS HUMANASSETS HUMANASSETS HUMANASSETS MACHINEASSETS MACHINEASSETS MACHINEASSETS MACHINEASSETS MACHINEASSETS Automation Manual tasks Dumb tool Recommendations Preparation Validation 100% autonomous Creativity Social interaction Quality Control Contextualizing data Visualizing Physical Actions Operating a Tool Routine Data storage & extraction Continuous
  • 40. Time 0 1 2 3 4 5 Necessary Trusted Service Level HUMANASSETS HUMANASSETS HUMANASSETS HUMANASSETS HUMANASSETS HUMANASSETS MACHINEASSETS MACHINEASSETS MACHINEASSETS MACHINEASSETS MACHINEASSETS Automation Manual tasks Dumb tool Recommendations Preparation Validation 100% autonomous Smart Interfaces
  • 41. Starsky Robotics is developing autonomous truck solutions where human drivers can take remote control whenever necessary. This allows them to put this technology must faster in the market than when they should have waited for a 100% safe autonomous solution (NTSL) An example MAN CAPABILITIES TOTAL CAPABILITIES TO REACH NECESSARY TRUSTED SERVICE LEVEL (NTSL) MACHINE CAPABILITIES They are not just hiring techies, but also truck drivers! +
  • 42. + Starship Technologies, the company leading the delivery industry revolution with fleets of friendly sidewalk robots is looking for a Robot Handler An example MAN CAPABILITIES TOTAL CAPABILITIES TO REACH NECESSARY TRUSTED SERVICE LEVEL (NTSL) MACHINE CAPABILITIES
  • 43. Case: Fashion Store TASKS SUBTASKS Resources Repurposing Balance Cash register Racks Helping Greeting Payment Packaging ByeScanning Intake new goods Showcase products Labelling Folding Filling Style advice Fitting assistance Small talk Retrieving goods Customizing
  • 44. Case: Fashion Store TASKS SUBTASKS Resources Repurposing Balance Cash register Racks Helping Greeting Payment Packaging ByeScanning Intake new goods Showcase products Labelling Folding Filling Style advice Fitting assistance Small talk Retrieving goods Customizing Automation ready
  • 45. Case: Fashion Store TASKS SUBTASKS Resources Repurposing Balance Cash register Racks Helping Greeting Payment Packaging ByeScanning Intake new goods Showcase products Labelling Folding Filling Style advice Fitting assistance Small talk Retrieving goods Customizing Automation ready Human assets required
  • 46. Case: Fashion Store TASKS SUBTASKS Resources Repurposing Balance Cash register Racks Helping Greeting Bye Showcase products Style advice Fitting assistance Small talk Retrieving goods Customizing Automation ready Human assets required Automated save costs invest in improving the NTSL
  • 47. 5 steps to go from theory to practice
  • 48. 1. CREATE A DIGITAL TRANSFORMATION STRATEGY SCAN INNOVATIONS DETERMINE IMPACT NORTH STAR VISION & STRATEGY BUILD ROADMAP INSTALL DIGITAL LEADERSHIP BUILD DIGITAL ORGANISATION
  • 49. Automation Tim Necessary Trusted Service Level 2. CREATE AN MMC STRATEGY What about TECH? What about JOBS? Raise the NTSL Cut Costs OR
  • 50. 3. PREDICT (FUTURE) TECHNOLOGY
  • 51. 4. PREDICT (FUTURE) EMPLOYMENT
  • 52. 5. CREATE A 3-5-7 MMC AGENDA Plan for tech development and roll-out Plan for education, training, coaching, hiring, interfaces, …
  • 53. “Technology is neither good nor bad, it is neutral, until it is applied.” — Gerd Leonhard
  • 54. about
  • 55. BUSINESS CONSULTING IN A DIGITAL WORLD founded in 2009, currently a team of 15 experts. We work for large global organisations. We have a strong vision on the impact of digital and act accordingly. Thought Leading No-Nonsense Entrepreneurial Reinventing Positive Accountable We are 
 a-typical consultants: pragmatic advisors, inspirators, coaches and entrepreneurs.
  • 56. CONSULT COACH CONNECT INSPIRE BRAIN FACTORY We listen and advise. We offer a strategic approach to transform your business. We guide you through the process, you come up with the big ideas. A strong transformation strategy must originate within the company. We open your horizon; connect you to both established and start-up companies. See the value in partnerships. We write books, we give keynote presentations. Our aim is to inspire. or alternatively… Pick our brains and let us surprise you with our transformation strategy for you company. We make our clients understand the impact of digital to create transformational strategies and build future proof organizations.
  • 57. BUSINESS STRATEGY READINESS SURVEY ASSESSMENT & RESEARCH INSPIRATION IMPACT ANALYSIS FUTURE SCENARIOS NORTH STAR VISION TRANSFORMATION STRATEGY STAKEHOLDERS & PROBLEMS IDEATION & PRIORITIES DIGITAL AGENDA EXECUTIVE JOURNEY TREND WATCHING CONTINUOUSLY SCANNING THE MARKET FOR NEW TRENDS BUILDING
 THE FUTURE PROOF ORGANISATION CUSTOMER EXPERIENCE Continuously optimise your journey, 
 pain points and touch points GROWTH HACKING Implement smart techniques 
 to scale our business CHANNEL HACKING Reinvent your channel relationships for a digital world CUSTOMER RELATIONSHIP SOCIAL STRATEGY Make social an intrinsic part 
 of the business INCUBATOR PROGRAM Stimulate internal creativity 
 and bottom-up innovation (hackatons, …) START-UP BOOTCAMPS Think, plan, act like a start-up and build 
 the minimum viable business case CORPORATE ACCELERATOR Drive outside-in innovation via collaboration with startups BUSINESS (OPERATIONAL) MODELS DIGITAL LEADERSHIP Asses, contain and develop digital savviness DIGITAL GOVERNANCE Digital ownerships, roles, policy, structure Digital Office, … MAN/MACHINE COLLABORATION Valorise your human assets, whilst supporting them with machines ORGANISATION
  • 58. FINANCE, INSURANCE & SERVICES RETAIL PUBLIC & NON- PROFIT INDUSTRY & TECHNOLOGY OTHER FINANCE, INSURANCE & SERVICES PUBLIC & NON PROFIT MEDIA & BRANDS RETAIL INDUSTRY & TECHNOLOGY OTHER
  • 59. Find my slides on www.speakersbase.com/jo Need help? Book me and my team to consult you! www.duvalunionconsulting.com @jcaudron jo.caudron@duvalunion.com 00 32 475 43 80 98