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Digital Transformation in Healthcare

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Presentation for Philips Belgium on digital transformation and how it impacts the healthcare industry.

Published in: Business
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Digital Transformation in Healthcare

  1. 1. M A S T E R I N G D i g i t a l Transformation
  2. 2. Hi, I’m Jo Caudron Active in digital since 1993 Internet entrepreneur involved in 20+ start-ups. Founding Partner of Duval Union Consulting @jcaudron jo@duvalunion.com We are business consultants for a digital world. Our mission is to help organisations transform. @jcaudron
  3. 3. Sold in +50 countries! BUY NOW! www.digitaltransformationbook.com
  4. 4. Survey
  5. 5. Expect a smack in the face… Digital Disruption is real
  6. 6. What do these 4 have in common?
  7. 7. 1995+ Music Photography Video Rental … 2005+ Print Media TV Travel HR … 2015+ Retail Healthcare Automotive Education Telco Food FMCG Banking/Insurance … 2025 All Safe havens will be subject to digital disruption … WAVES OF Disruption
  8. 8. You have a C H O I C E Disruption Modeling Transformation
  9. 9. You have a C H O I C E Disruption Modeling Transformation Fear Insight Direction
  10. 10. Are you Scared or Inspired? @jcaudron
  11. 11. Don’t worry, we’ve got a PLAN @jcaudron
  12. 12. A PLAN FOR TRANSFORMATION SCAN INNOVATIONS DETERMINE IMPACT NORTH STAR VISION & STRATEGY BUILD ROADMAP INSTALL DIGITAL LEADERSHIP BUILD DIGITAL ORGANIZATION AND CULTURE
  13. 13. YOU NEED TO Scan YOUR ENVIRONMENT @jcaudron DETERMINE THE IMPACT
  14. 14. Slicing the Elephant creates Insight
  15. 15. Glass House Package Frog GatekeeperTraveller Participant Cyborg THE WHEEL OF CHANGE New experts and our peers decide what matters People participate, share and co-create their future Technology becomes part of everything we do The relationship with the market changes New experiences in product, service & packaging The position in the value chain changes Mobile gives access to everything, everywhere, every time
  16. 16. Glass House Package Frog GatekeeperTraveller Participant Cyborg THE WHEEL OF CHANGE New experts and our peers decide what matters People participate, share and co-create their future Technology becomes part of everything we do The relationship with the market changes New experiences in product, service & packaging The position in the value chain changes Mobile gives access to everything, everywhere, every time
  17. 17. Accountability Proximity Responsiveness Bi-directional Humanization AuthenticityTransparencyThe Glass House
  18. 18. The Glass House Accountability Proximity Responsiveness Bi-directional Humanization AuthenticityTransparency Facebook replaces websites
  19. 19. The Glass House Accountability Proximity Responsiveness Bi-directional Humanization AuthenticityTransparency
  20. 20. The Glass House Accountability Proximity Responsiveness Bi-directional Humanization AuthenticityTransparency Benchmarking Doctors & Hospitals RADICAL TRANSPARENCY
  21. 21. The Glass House Accountability Proximity Responsiveness Bi-directional Humanization AuthenticityTransparency
  22. 22. The Glass House Accountability Proximity Responsiveness Bi-directional Humanization AuthenticityTransparency
  23. 23. Glass House Package Frog GatekeeperTraveller Participant Cyborg THE WHEEL OF CHANGE New experts and our peers decide what matters People participate, share and co-create their future Technology becomes part of everything we do The relationship with the market changes New experiences in product, service & packaging The position in the value chain changes Mobile gives access to everything, everywhere, every time
  24. 24. The Package APPification Long Tail Personalized Experience Speed PriceMonolithic vs. Atomic (Self-)service Scalability Angry Birds Twitter, Facebook Newspaper Website CNN online / app Blogs Vertical sites and specialties portals Yelo App Apple TV Spotify Sporza.be LinkedIn, Monster, ... eBay Pinterest, blogs Weather Pro (iPhone) Traffic: Waze YouTube Twitter, Facebook RSS Breaking news In-depth analysis Services Weather Classifieds Jobs Sports TV Fun Specials Discovery Culture Trends & Lifestyle
  25. 25. The Package APPification Long Tail Personalized Experience Speed PriceMonolithic vs. Atomic (Self-)service Scalability Unburdening the patient (personalised, smart experiences)
  26. 26. The Package APPification Long Tail Personalized Experience Speed PriceMonolithic vs. Atomic (Self-)service Scalability B2B SaaS subscriptions in healthcare solutions
  27. 27. The Package APPification Long Tail Personalized Experience Speed PriceMonolithic vs. Atomic (Self-)service Scalability
  28. 28. The Package APPification Long Tail Personalized Experience Speed PriceMonolithic vs. Atomic (Self-)service Scalability
  29. 29. Glass House Package Frog GatekeeperTraveller Participant Cyborg THE WHEEL OF CHANGE New experts and our peers decide what matters People participate, share and co-create their future Technology becomes part of everything we do The relationship with the market changes New experiences in product, service & packaging The position in the value chain changes Mobile gives access to everything, everywhere, every time
  30. 30. The Frog Bypassing Virtualization Fragmentation of touchpoints Bypassing If you can sell expensive cars online, you can sell anything online.
  31. 31. The Frog Bypassing Virtualization Fragmentation of touchpoints Tech companies reaching out to patients
  32. 32. The Frog Bypassing Virtualization Fragmentation of touchpoints Hospitals reaching out to their patients
  33. 33. Glass House Package Frog GatekeeperTraveller Participant Cyborg THE WHEEL OF CHANGE New experts and our peers decide what matters People participate, share and co-create their future Technology becomes part of everything we do The relationship with the market changes New experiences in product, service & packaging The position in the value chain changes Mobile gives access to everything, everywhere, every time
  34. 34. The Gatekeeper New Gatekeepers Recommendations “Good is good enough” Ambassadorship Crowd-sourced opinions Peers as news distributors Automatic algorithms The traditional gatekeeper New “experts” + + +
  35. 35. The Gatekeeper New Gatekeepers Recommendations “Good is good enough” Ambassadorship
  36. 36. The Gatekeeper New Gatekeepers Recommendations “Good is good enough” Ambassadorship Opencare offers Healthcare matchmaking
  37. 37. The Gatekeeper New Gatekeepers Recommendations “Good is good enough” Ambassadorship
  38. 38. Glass House Package Frog GatekeeperTraveller Participant Cyborg THE WHEEL OF CHANGE New experts and our peers decide what matters People participate, share and co-create their future Technology becomes part of everything we do The relationship with the market changes New experiences in product, service & packaging The position in the value chain changes Mobile gives access to everything, everywhere, every time
  39. 39. @jcaudron
  40. 40. ANYTHING ANYTIME ANYPLACE
  41. 41. The Traveller Place Utility Empowered self Instant gratification New way of working Contextual awareness
  42. 42. The Traveller Place Utility Empowered self Instant gratification New way of working Contextual awareness
  43. 43. The Traveller Place Utility Empowered self Instant gratification New way of working Contextual awareness Our phones are metric devices
  44. 44. Glass House Package Frog GatekeeperTraveller Participant Cyborg THE WHEEL OF CHANGE New experts and our peers decide what matters People participate, share and co-create their future Technology becomes part of everything we do The relationship with the market changes New experiences in product, service & packaging The position in the value chain changes Mobile gives access to everything, everywhere, every time
  45. 45. The Participant Community Power of the crowd Sharing economyCollaboration Sharing economy From scarcity to abundance
  46. 46. The Participant Community Power of the crowd Sharing economyCollaboration Discuss with other patients
  47. 47. The Participant Community Power of the crowd Sharing economyCollaboration Leveraging the crowd 
 for Data Science & 
 Machine learning
  48. 48. Glass House Package Frog GatekeeperTraveller Participant Cyborg THE WHEEL OF CHANGE New experts and our peers decide what matters People participate, share and co-create their future Technology becomes part of everything we do The relationship with the market changes New experiences in product, service & packaging The position in the value chain changes Mobile gives access to everything, everywhere, every time
  49. 49. The Cyborg Wearables Quantified SelfInternet of Things Robotics Data Monitoring Data is used to personalize health insurance
  50. 50. The Cyborg Wearables Quantified SelfInternet of Things Robotics Data Monitoring Merck, the German chemical & pharma company, is teaming up with Silicon Valley’s highest-profile data & analysis company, Palantir, to more quickly develop new drugs
  51. 51. The Cyborg Wearables Quantified SelfInternet of Things Robotics Data Monitoring Tech companies are betting big on medical
  52. 52. The Cyborg Wearables Quantified SelfInternet of Things Robotics Data Monitoring “No I’ll take the robot that has done the operation perfectly 1000 times”
  53. 53. The Cyborg Wearables Quantified SelfInternet of Things Robotics Data Monitoring The $100 biodegradable Pill Robot can be navigated around our bodies using magnetism
  54. 54. The Cyborg Wearables Quantified SelfInternet of Things Robotics Data Monitoring Nanobots will take care of our health with unprecedented precision
  55. 55. The Cyborg Wearables Quantified SelfInternet of Things Robotics Data Monitoring “A neural lace as a digital layer above the cortex would enable us to create a symbiosis with machines.” ~Elon Musk
  56. 56. Glass House Package Frog GatekeeperTraveller Participant Cyborg THE WHEEL OF CHANGE New experts and our peers decide what matters People participate, share and co-create their future Technology becomes part of everything we do The relationship with the market changes New experiences in product, service & packaging The position in the value chain changes Mobile gives access to everything, everywhere, every time
  57. 57. CREATE A North Star VISION
  58. 58. DEFINE A Transformation STRATEGY @jcaudron
  59. 59. DEFINE A Transformation STRATEGY @jcaudron BUILD A ROAD MAP @jcaudron
  60. 60. D I G I TA L Leadership
  61. 61. BUILD a new ORGANIZATION Ready for a digital world
  62. 62. From an outdated MOTHERSHIP
  63. 63. From an outdated Mothership TO A modern F L E E T
  64. 64. D I G I TA L Culture
  65. 65. @jcaudron WORLD OF UNCERTAINTY
  66. 66. @jcaudron AGILE & FLEXIBLE
  67. 67. PEOPLE & TECHNOLOGY Digital Transformation
  68. 68. IN THE FUTURE MACHINES WILL TAKE OVER ALL REPETITIVE REPETITIVE TEDIOUS HEAVY TASKS SO WHAT ABOUT 
 HUMANS? SHOULD WE ALL BECOME PROGRAMMERS? HUMANS VS MACHINES
  69. 69. We will have to focus on skills that make us real humans and will not (easily) be replaced by machines Creativity Entrepreneurship Emotionality Innovation Empathy Intuition Agility Resilience Improvisation Negotiation “Smarts” HOW?
  70. 70. HOW?
  71. 71. CANNIBALIZE YOURSELF
  72. 72. @jcaudron LEAD OR FOLLOW?
  73. 73. Case Courage MINDSET MEANS MANDATE “license to win” “license to operate” “license to change” Capital BE BRAVE TO CHANGE
  74. 74. A PLAN FOR TRANSFORMATION SCAN INNOVATIONS DETERMINE IMPACT NORTH STAR VISION & STRATEGY BUILD ROADMAP INSTALL DIGITAL LEADERSHIP BUILD DIGITAL ORGANIZATION AND CULTURE
  75. 75. Find my slides on www.speakersbase.com/jo Need help? Book me and my team to consult you! www.duvalunionconsulting.com @jcaudron jo.caudron@duvalunion.com 00 32 475 43 80 98
  76. 76. M A S T E R I N G D i g i t a l Transformation

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