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Man Machine Collaboration Dell EMC event in Brussels

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Will AI and robots take our jobs? Why is it accelerating? How can you manage this evolution? These questions are addressed in this presentation that offers a framework to deal with the collaboration between man and machines.

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Man Machine Collaboration Dell EMC event in Brussels

  1. 1. MMCMAN MACHINE COLLABORATION
  2. 2. and I still have a job…Hi, I’m Jo Caudron I will talk about IF MACHINES WILL TAKE OUR JOBS WHY MACHINES WILL TAKE OUR JOBS HOW WE CAN MANAGE THIS
  3. 3. Hi, I’m Jo Caudron Active in digital since 1993 Internet entrepreneur involved in 20+ start-ups. Founding Partner of Duval Union Consulting @jcaudron jo@duvalunion.com We are business consultants, helping our clients understand the impact of digital to create transformational strategies and build future proof organizations.
  4. 4. Sold in +50 countries!
  5. 5. DIGITAL DOES DISRUPT
  6. 6. 1995+ Music Photography Video Rental … 2005+ Print Media TV Travel HR … 2015+ Retail Banking/Insurance Healthcare Automotive Logistics & Transportation Education Telco Food & FMCG … 2025 All Safe havens will be subject to digital disruption … The Waves of Disruption
  7. 7. THE WORLD IS CHANGING…FAST ARE YOU CHANGING WITH IT?
  8. 8. PARADOX TRANSFORMATION
  9. 9. SCAN INNOVATIONS DETERMINE IMPACT NORTH STAR VISION & STRATEGY BUILD ROADMAP INSTALL DIGITAL LEADERSHIP BUILD DIGITAL ORGANISATION We have developed an effective methodology to help our clients understand disruption and create their own transformational strategy, roadmap, governance and organization. It has been successfully applied with dozens of our clients in banking, retail, media, food, education, … But…
  10. 10. The more successful we are in fixing digital disruption for businesses… The digital transformation paradox the more likely we introduce tech that will disrupt employment… And by doing that, we are impacting the very fabric of our economy and society
  11. 11. WHITE COLLARBLUE COLLAR
  12. 12. Successful transformation has an unwanted effect on employment ! FOMO leads to faster adoption of technologies 1 We need skills employees currently don’t have 2 Many jobs might simply disappear 3
  13. 13. … of Jobs will disappear in the next 25 Years, according to Oxford University 47%but of course, nobody knows for sure…
  14. 14. Automation enters the white collar space fast…
  15. 15. QUIZ: WHO IS THE BEST DOCTOR TODAY?
  16. 16. QUIZ: WHO IS THE BEST DOCTOR TOMORROW?
  17. 17. MMCMAN MACHINE COLLABORATION We need a long term vision and strategy to balance an acceleration in technology with meaningful employment.
  18. 18. First, let me introduce some concepts we use in our methodology
  19. 19. Automation Time Necessary Trusted Service Level
  20. 20. The Necessary Trusted Service Level (NTSL) The Necessary Trusted Service Level of a job or task is the level of service that an organization, customer or user expects/accepts from the outcome of a job or task. It is thereby the sum of the activities done by a human and a machine to complete the job or task. NTSL = FUNCTION + EMOTION
  21. 21. Time 0 1 2 3 4 5 Necessary Trusted Service Level Levels of Automation Manual tasks Dumb tool Recommendations Preparation Validation 100% autonomous
  22. 22. The Level Of Automation (LOA) The Level of Automation is the level to which a job or task can be automated. We distinct 5 levels of automation that are generic for all tasks. 0 being the least automated and 5 being the most automated. LOA 0: no automation, 100% manual tasks
  23. 23. The Level of Automation is the level to which a job or task can be automated. We distinct 5 levels of automation that are generic for all tasks. 0 being the least automated and 5 being the most automated. LOA 1: Machine usage as a dumb tool (e.g. text processing, …), mainly manual tasks The Level Of Automation (LOA)
  24. 24. The Level of Automation is the level to which a job or task can be automated. We distinct 5 levels of automation that are generic for all tasks. 0 being the least automated and 5 being the most automated. LOA 2: Recommendations (e.g. in shopping, social media, …) help human tasks to be faster and more relevant The Level Of Automation (LOA)
  25. 25. The Level of Automation is the level to which a job or task can be automated. We distinct 5 levels of automation that are generic for all tasks. 0 being the least automated and 5 being the most automated. LOA 3: Machine adds value to the prepare work but human tasks are needed to complete it The Level Of Automation (LOA)
  26. 26. The Level of Automation is the level to which a job or task can be automated. We distinct 5 levels of automation that are generic for all tasks. 0 being the least automated and 5 being the most automated. LOA 4: work is done mainly by machine, human tasks are focussed on validation, guidance and approval The Level Of Automation (LOA)
  27. 27. The Level of Automation is the level to which a job or task can be automated. We distinct 5 levels of automation that are generic for all tasks. 0 being the least automated and 5 being the most automated. LOA 5: 100% automation, our jobs will be oriented at the pure “human smarts” to complement machines that are autonomous The Level Of Automation (LOA)
  28. 28. Lets bring it together in our Man Machine Collaboration model
  29. 29. Time 0 1 2 3 4 5 Necessary Trusted Service Level Automation Manual tasks Dumb tool Recommendations Preparation Validation 100% autonomous
  30. 30. Time 0 1 2 3 4 5 Necessary Trusted Service Level MACHINEASSETS MACHINEASSETS MACHINEASSETS MACHINEASSETS MACHINEASSETS Automation Manual tasks Dumb tool Recommendations Preparation Validation 100% autonomous
  31. 31. Time 0 1 2 3 4 5 Necessary Trusted Service Level MACHINEASSETS MACHINEASSETS MACHINEASSETS MACHINEASSETS MACHINEASSETS Automation Manual tasks Dumb tool Recommendations Preparation Validation 100% autonomous Routine tasks Data crunching, extraction, Pattern recognition, Risky work, …
  32. 32. Time 0 1 2 3 4 5 Necessary Trusted Service Level HUMANASSETS HUMANASSETS HUMANASSETS HUMANASSETS HUMANASSETS HUMANASSETS MACHINEASSETS MACHINEASSETS MACHINEASSETS MACHINEASSETS MACHINEASSETS Automation Manual tasks Dumb tool Recommendations Preparation Validation 100% autonomous Routine tasks Data crunching, extraction, Pattern recognition, Risky work, …
  33. 33. Time 0 1 2 3 4 5 Necessary Trusted Service Level HUMANASSETS HUMANASSETS HUMANASSETS HUMANASSETS HUMANASSETS HUMANASSETS MACHINEASSETS MACHINEASSETS MACHINEASSETS MACHINEASSETS MACHINEASSETS Automation Manual tasks Dumb tool Recommendations Preparation Validation 100% autonomous Creativity Social interaction Quality Control Contextualizing data Visualizing Physical Actions Operating a Tool Routine tasks Data crunching, extraction, Pattern recognition, Risky work, …
  34. 34. Time 0 1 2 3 4 5 Necessary Trusted Service Level HUMANASSETS HUMANASSETS HUMANASSETS HUMANASSETS HUMANASSETS HUMANASSETS MACHINEASSETS MACHINEASSETS MACHINEASSETS MACHINEASSETS MACHINEASSETS Automation Manual tasks Dumb tool Recommendations Preparation Validation 100% autonomous Smart Interfaces
  35. 35. Starsky Robotics is developing autonomous truck solutions where human drivers can take remote control whenever necessary. This allows them to put this technology must faster in the market than when they should have waited for a 100% safe autonomous solution (NTSL) An example MAN CAPABILITIES TOTAL CAPABILITIES TO REACH NECESSARY TRUSTED SERVICE LEVEL (NTSL) MACHINE CAPABILITIES They are not just hiring techies, but also truck drivers! +
  36. 36. + Starship Technologies, the company leading the delivery industry revolution with fleets of friendly sidewalk robots is looking for a Robot Handler An example MAN CAPABILITIES TOTAL CAPABILITIES TO REACH NECESSARY TRUSTED SERVICE LEVEL (NTSL) MACHINE CAPABILITIES
  37. 37. + Exoskeletons will help nurses to carry weights way beyond their own capabilities, allowing them to focus and what really matters: helping patients. An example MAN CAPABILITIES TOTAL CAPABILITIES TO REACH NECESSARY TRUSTED SERVICE LEVEL (NTSL) MACHINE CAPABILITIES
  38. 38. IMAGINE A (FASHION) STORE CASH REGISTER Greeting Payment Packaging ByeScanning RACKS Intake new goods Showcase products Labelling Folding Filling HELPING Style advice Fitting assistance Small talk Retrieving goods Customizing
  39. 39. IMAGINE A (FASHION) STORE CASH REGISTER Greeting Payment Packaging ByeScanning RACKS Intake new goods Showcase products Labelling Folding Filling HELPING Style advice Fitting assistance Small talk Retrieving goods Customizing Automation ready
  40. 40. IMAGINE A (FASHION) STORE CASH REGISTER Greeting Payment Packaging ByeScanning RACKS Intake new goods Showcase products Labelling Folding Filling HELPING Style advice Fitting assistance Small talk Retrieving goods Customizing Automation ready Human assets required
  41. 41. IMAGINE A (FASHION) STORE CASH REGISTER Greeting Payment Packaging ByeScanning RACKS Intake new goods Showcase products Labelling Folding Filling HELPING Style advice Fitting assistance Small talk Retrieving goods Customizing Automation ready Human assets required Automated save costs invest in improving the NTSL
  42. 42. 5 steps to go from theory to practice
  43. 43. 1. CREATE A DIGITAL TRANSFORMATION STRATEGY SCAN INNOVATIONS DETERMINE IMPACT NORTH STAR VISION & STRATEGY BUILD ROADMAP INSTALL DIGITAL LEADERSHIP BUILD DIGITAL ORGANISATION
  44. 44. Automation Tim Necessary Trusted Service Level 2. CREATE AN MMC STRATEGY What about TECH? What about JOBS? Raise the NTSL Cut Costs OR
  45. 45. 3. PREDICT (FUTURE) TECHNOLOGY
  46. 46. 4. PREDICT (FUTURE) EMPLOYMENT
  47. 47. 5. CREATE A 3-5-7 MMC AGENDA Plan for tech development and roll-out Plan for education, training, coaching, hiring, interfaces, …
  48. 48. BUSINESS STRATEGY READINESS SURVEY ASSESSMENT & RESEARCH INSPIRATION IMPACT ANALYSIS FUTURE SCENARIOS NORTH STAR VISION TRANSFORMATION STRATEGY STAKEHOLDERS & PROBLEMS IDEATION & PRIORITIES DIGITAL AGENDA EXECUTIVE JOURNEY TREND WATCHING CONTINUOUSLY SCANNING THE MARKET FOR NEW TRENDS BUILDING
 THE FUTURE PROOF ORGANISATION CUSTOMER EXPERIENCE Continuously optimise your journey, 
 pain points and touch points GROWTH HACKING Implement smart techniques 
 to scale our business CHANNEL HACKING Reinvent your channel relationships for a digital world CUSTOMER RELATIONSHIP SOCIAL STRATEGY Make social an intrinsic part 
 of the business INCUBATOR PROGRAM Stimulate internal creativity 
 and bottom-up innovation (hackatons, …) START-UP BOOTCAMPS Think, plan, act like a start-up and build 
 the minimum viable business case CORPORATE ACCELERATOR Drive outside-in innovation via collaboration with startups BUSINESS (OPERATIONAL) MODELS DIGITAL LEADERSHIP Asses, contain and develop digital savviness DIGITAL GOVERNANCE Digital ownerships, roles, policy, structure Digital Office, … MAN/MACHINE COLLABORATION Valorise your human assets, whilst supporting them with machines ORGANISATION
  49. 49. FINANCE, INSURANCE & SERVICES RETAIL PUBLIC & NON- PROFIT INDUSTRY & TECHNOLOGY OTHER FINANCE, INSURANCE & SERVICES PUBLIC & NON PROFIT MEDIA & BRANDS RETAIL INDUSTRY & TECHNOLOGY OTHER
  50. 50. Find my slides on www.speakersbase.com/jo Need help? Book me and my team to consult you! www.duvalunionconsulting.com @jcaudron jo.caudron@duvalunion.com 00 32 475 43 80 98
  51. 51. MMCMAN MACHINE COLLABORATION

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