1. Donald Klackner<br />2056 Lost Meadow Drive636-288-8980<br />St. Charles, MO 63303 dklackner@sbcglobal.net<br />GENERAL MANAGER / MULTI UNIT MANAGER<br />PROFESSIONAL PROFILE<br />Consistent performer with over 20 years of experience managing operations and sales in a fast paced service/retail environment of a Fortune 500 company. Skilled at communications, team development, productivity, revenue generation and best in class customer service. Demonstrated competence in start-ups. Areas of expertise include: <br />P&L Analysis, Forecasting and BudgetingTeam Building/Leadership<br />Sales and Market DevelopmentStaff Recruitment and Development<br />Strategic Business PlanningEffective Delegation<br />Proficient Computer SkillsCreative Problem Solver<br />PROFESSIONAL EXPERINCE <br />General Manager of XL Operations– Brunswick Corporation, 2007-2010<br />Directed all areas of operations, sales/marketing, employee & customer relations, team building, food & beverage, gaming and event planning of a new multiple venue concept.<br />Facilitated the opening of a new start-up $4.3 million Family Entertainment Center (FEC) and exceeded the first year’s sales budget by 13%.<br />Recruited, hired and trained more than 150 hourly staff for a new start-up FEC.<br />Saved the company $18,000 in 4 years by performing the outside role of State Liquor Agent.<br />Developed 50 new external company partnerships for cross marketing programs.<br />Led the Division in sales results for 3 major outside sales initiatives in 2010.<br />Reduced weekly payroll by 30% through cross training staff and streamlining operations.<br />Received exceptional facility housekeeping, mechanical and safety ratings all above 97% which were among the top 5% in the Division.<br />Achieved the highest Customer Satisfaction Rating of 95% in the entire Division in 2008.<br />Director of Operations - Brunswick Corporation, 1999-2007<br />Multi-unit Director responsible for financial analysis, developing management, training, marketing, customer relations, policy and procedure compliance and developing best practices. <br />Developed and managed the annual budget of $18 million in sales for 12 recreation centers across 5 states.<br />Coordinated the professional growth and development of 12 General Managers and promoted 4 Assistant Managers to General Managers.<br />As a certified TIPS trainer, trained over 300 employees on how to serve alcohol responsibly.<br />Trained the John Maxwell’s 17 Laws to Teamwork to core teams at 10 separate units.<br />Built a customer database of over 14,000 in one location for email marketing programs.<br />Earned the Annual Brunswick Executive Award for Operational Excellence 10 times.<br />Opened and managed a new start-up bowling center prior to 1999.<br />EDUCATION<br />Bachelors of Science – Business Management -University of Wisconsin – Eau Claire<br />