It is widely useful for the students of Commerce, Management, and business entrepreneur.

1. Banking & Secretarial Correspondence C.C
An interactive lecture on Banking &
Secretarial Correspondence to be
telecast on BISAG studio,Gandhinagar
Prepared by :
Prof .Dhirendra Suthar
Arts & com.College,Naroda,Ahmedabad

2. Banking & Secretarial Correspondence C.C
Banking Correspondence
“Put not your trust in money but put
your money in trust”-Holmes

3. Banking & Secretarial Correspondence C.C
1.Borrowing(deposits)
2.Lending(Overdrafts,Loans,Cash
Credit etc.)
3.Miscellaneous(DDs,collects
cheques, Locker Facility, Mutual
Fund, Insurance,Demat etc.)
Functions of Bank

4. Banking & Secretarial Correspondence C.C
 Special Facility
 ATM
 CREDIT/DEBIT Card
 Demat
 EBanking,NetBanking
,Phone Banking

5. Banking & Secretarial Correspondence C.C
Why do we write letters?
1. To give information
2. To get something done
3. To create/strengthen
Goodwill

6. Banking & Secretarial Correspondence C.C
Bank Letters’ Qualities
1. Correctness
2. Clarity
3. Courtesy
4. Conciseness
5. Naturalness

7. Banking & Secretarial Correspondence C.C
*Stop payment of cheque
*Error in Passbook
*Wrongful dishonour of cheque
*Complaint of rude behaviour
*Asking for Annual report for
Housing loan
Types of Bank Letters

8. Banking & Secretarial Correspondence C.C
*Requesting bank’s support for
Social welfare
*Error in Demat Statement
*Non Credit of shares in Demat
Account
*Transfer of Demat shares
*Intimating the loss of debit card
Types of Bank Letters

9. Banking & Secretarial Correspondence C.C
Error in passbook
• Points to be kept in mind:
• Do mention Customer id/Savings
Bank A/c No.
• Be polite in pointing out clearly an
error in Passbook
• Make a request to get an error
rectified

10. Banking & Secretarial Correspondence C.C
Asking for Annual Report for
housing loan
• Points to be kept in mind:
• Do mention Customer id/File No.
• Be polite in directing your bank to
issue Annual Report for housing loan
• Provide reason

11. Banking & Secretarial Correspondence C.C
• Sample Letters
• Stop Payment of Cheque
• Error in Demat Statement
• Loss of Debit Card

12. Banking & Secretarial Correspondence C.C
Be Courteous ,Concise, Correct
(fact/figure/language).
One page length only.
Follow YOU attitude.
Use simple English.
DO’s:

13. Banking & Secretarial Correspondence C.C
 Common Errors to be avoided :
1. Business jargon & learnedness.
2.Spelling Mistake.
3.Letter should not be too short or
too long.
4. lengthy paragraphs describing
technical matters in great depth.
5..Writing Complimentary close

14. Banking & Secretarial Correspondence C.C
Secretarial Correspondence

15. Banking & Secretarial Correspondence C.C
What is Secretary & Secretarial
Correspondence?

16. Banking & Secretarial Correspondence C.C
The word secretary is derived from
Latin word secreteus which means
a confidential officer.
Secretary can assist authorities in
carrying out the details of their
works so that all matters could be
handling in confidence/ efficiency.

17. Banking & Secretarial Correspondence C.C
• Secretary is the key person in the
joint-stock Company…
•As per Companies Act
(1956):He/She handles routine
duties of administration, writes
letters, agenda and minutes of
meetings on behalf of company.

18. Banking & Secretarial Correspondence C.C
Secretary
B.O.D.
shareholders
Employees
Public
SEBI
Govt.

19. Banking & Secretarial Correspondence C.C
Letters of Secretarial Correspondence
*Non Allotment of Shares.
*Reply to Non Allotment of Shares.
*Non Credit of Refund of the Application
Money.
*Reply to Non Credit of Refund of the
Application Money.

20. Banking & Secretarial Correspondence C.C
*Non Receipt of Annual Report.
*Reply to Non Receipt of Annual Report
*Non Credit of dividend
*Reply to Non Credit of dividend
*Shareholder’s concern over declining
profits of the company.
*Reply to Shareholder’s concern over
declining profits of the company.

21. Banking & Secretarial Correspondence C.C
Non- allotment of shares:
1. details regarding the number of
shares applied for and the amount
paid.
2. received a refund –order (details).
3. ask for the explanation/ the
scheme of allotment.

22. Banking & Secretarial Correspondence C.C
Reply:
1. Acknowledge the letter
-sorry to know.
2.the scheme of allotment was as fair - the
allotment was computerized - followed the
policy of government and guidelines of SEBI.
3. wish him/her better luck in future.

23. Banking & Secretarial Correspondence C.C
Non- receipt of a refund:
1. details regarding the number of shares
applied for and the amount paid for this.
2. received neither allotment letter nor
share certificate -long time has been
elapsed.
3. request to look into the matter and do
thenecessary.

24. Banking & Secretarial Correspondence C.C
Reply to Non Receipt:
1. received the letter
- Express your concern-sorry to know.
2. refund order already sent (Details of
refundorder no. and amount). might have
been delayed or lost in transit.
3. Enclose a form of mandate to get
dividends electronically - sorry for the
inconvenience.

25. Banking & Secretarial Correspondence C.C
Conversion of physical shares to Dmat:
•SEBI requirements client
No.,FolioNo.Distinctive No.
•details of shares that are to be
transferred.
•request to complete the formalities.

26. Banking & Secretarial Correspondence C.C
Sample Letters
 Non allotment of shares
 Decline in company’s
profit

27. Banking & Secretarial Correspondence C.C
 Common Errors to be avoided :
1. Business jargon.
2.Spelling Mistake.
3.Letter should not be too short or
too long.
4. lengthy paragraphs describing
technical matters in great depth.
5..Writing Complimentary close

28. Banking & Secretarial Correspondence C.C
Be Courteous ,Concise, Correct
(fact/figure/language).
One page length only.
Follow YOU attitude.
Use simple English.
DO’s:

29. Banking & Secretarial Correspondence C.C
13 August 2022 dpssuthar@gmail.com
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Question ???

30. Banking & Secretarial Correspondence C.C
13 August 2022 dpssuthar@gmail.com
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