power Point

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Linen and Laundry Knowledge

2. Learning:
 Linen room, activities of linen room, hours of operation
 Selection criteria for linen room,
 Purchase of linen, linen cycle, control of linen, linen hire
 Uniform and types of uniform used.

3.  In this lesson, we will be looking into various aspects of the linen room
layout, inventory maintenance and its functioning.
 Supply of various linen items to the guest rooms, their retrieval after use,
their laundering and their recycling will be presented in detail.
 Detailed information relating to selection criteria for linen, various linen
items that go into bed spreads, blankets, pillow cases, upholstery, curtains,
bath room accessories including towels of various kinds and sizes will be
presented, covering their purchase, stock-up, supply and cleaning.
INTRODUCTION

4. LINEN ROOM
 The linen room is the center stage for the supporting role that the
housekeeping department plays in the hotel.
 Most linen rooms are centralized and act as a storage point and
distribution center for clean linen

5. LINEN ROOM WORK
Collection and Transportation
 It is an essential activity when laundry services are on outside contract and is
facilitated through chutes, canvas bags, trolleys, collapsible wire carts, skips etc.
 Guest laundry are also collected and appropriately marked for sending off premises
for cleaning
.
Sorting and Counting
 Sorting is carried out primarily to make counting easy as well as for streamlining
 Laundry procedures and to tally the exchange of linen between the linen room and
the laundry.
Packaging
 Linen is packed in canvas bags to prevent damage on transit to the linen articles.
 Those articles that need mending and those, which are heavily stained, may be
segregated and put into separate canvas bags.

6. Dispatch
 The time for off-premises laundry dispatch is usually anytime between 13:00
hrs and 16:00 hrs so that servicing of rooms is over by then and guest laundry
will have been collected.
Deliveries
 Clean linen is delivered back in the morning hours and evening deliveries are
usually for guest laundry.
Checking and Inspection
 Checking the quantity to ensure that the amount of laundered linen tallies
with the amount of soiled linen articles sent and as well as inspection of the
quality of wash.
Storage
 The amount of space to be allocated for storage depends on the size and type
of operation and the quantum of linen supplies.
 When designing the storage space for linen it is necessary to consider the
type of shelves required, the method of storage as well as hygiene and safety
factors.

7. Repairs and Alteration
 Damaged items are mended by stitching or darning. Alteration of uniforms
for correct fit is usual.
 Condemned linen is converted into useful items called cut-downs /
makeovers.
Distribution to Various Departments
 This is generally done on a clean-for-dirty basis. Some hotels use other
systems of exchange such as topping up or a fixed issue based on expected
occupancy.
 In some hotels specific timings are fixed for issue of linen.

8. Stock-taking and Records
 Many records are entered on a day-to-day basis for the exchange of
linen between the linen room, laundry and floors / departments.
 Purchase records are essential and records of condemned linen and
makeovers are usually maintained. Periodical stocktaking is carried out
and the annual stocktaking is recorded in the stock register, thereby
providing the value of linen as an asset.
 Stock records also help generate purchase orders for replacement of
lost or condemned articles.
Security
 It is important that the access to the linen room is restricted so as to
prevent misuse and pilferage and to guard against fire breakouts.
 Linen room is strictly a nonsmoking area.

9. VALET SERVICE
 In a hotel it is usual to put a laundry list and sometimes a container,
such as a large paper bag, as well as a dry cleaning list in all bedrooms
for the guests‟ personal laundry.
 The guest is asked to complete the list and to fill in the service required,
e.g. Normal or „express‟, and the room maid or valet takes the parcel
to the linen room.
 The linen keeper enters the particulars into a guest laundry or dry
cleaning book and the van driver collects the parcels.

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Fabrics

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For a successful laundry operation it is very important to have a good
knowledge about the fabrics because that is the main responsibility of the
laundry.
There are various kinds of fabrics that are used in the hotels for different
purposes such as
Linens
- used for making especially room linens such as bed sheets, pillow covers,
duvet covers etc., This is mostly derive from the flax plant.
Cotton
- used for making towels and especially F&B linens such as table cloths,
dinner napkins, trolley covers etc., This is derive from the cotton plant.
Blend
– These fabrics are mixture of synthetic and natural or two different kinds
of synthetic yarns used mainly for stitching uniforms, upholstery and
drapery. For e.g. polycotton, terrycotton, polyviscose, etc.,

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Classifications of fabrics
Fabrics are classified into the following
Natural
– Silk, Cotton, Wool, Linen, Jute
Synthetic/man-made
– Polyester, Nylon, Spandex,
Regenerated
– Viscose

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Laundry job can be categorize into three
1. Flat
2. Plush
3. Form
Flat category :
All room linens, F&B linens or guest laundry that are flat such as bed sheets,
pillow covers, table clothes, napkins, etc., is washed and ironed without drying.
Plush category :
All bath linens such as towels, bathrobes, etc., that are washed, dried and
folded and need not be ironed.
Form category :
All staff uniforms and guest laundry which has got a shape and form such as
trousers, shirts, dresses which is washed, dried and pressed.
Categories of Laundry (linen material)

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Laundry
The ‘Laundry’ can be defined as a place where the washing &
finishing of clothes are carried out.

16. Equipment

17. The number and type of equipment required depends upon various
factor
 Type of hospital
 Size of hospital
 Linen load
 Type of laundry system
Equipment

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The most commonly used laundry machines are
1. Washer/Extractor
2. Dryers Dry clean machine
3. Marking Machine
4. Spotting machine
5. Cuff & Collar press
6. Body & Bosom press
7. Mushroom press
8. Cotton utility legger
9. Steam utility legger
10. Form finisher
11. Touch up board Flat work ironer
12. Bed sheet folder
13. Bagging machine Shirt Body Unit Towel Folder
14. Uniform conveyor

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Auxiliary equipment
1. Boiler
2. Compressors
3. Dry set vacuum
Supporting Plant
1. Water softening/RO plant
2. Effluent treatment plant
Transporting
1. Dry Linen Trolleys
2. Wet Linen Trolleys
3. Mobile Linen Trolleys
4. Folding Tables
5. Linen Flapping Trolley
6. Pigeon Holes Rack

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The following are the main process in a laundry job.
1. Receiving
2. Registering
3. Marking
4. Segregation and Weighting
5. Pre-spotting
6. Wet cleaning/Dry cleaning
7. Post spotting
8. Drying
9. Pressing/ironing
10. Checking
11. Sorting and packing
12. Billing
13. Delivering
Laundry Process

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Main laundry chemicals are
1. Emulsifier (Lauryl, octyl, nonyl phenol etoxylate alcohol)
2. Detergent (Sodium silicate, Acid Slurry, Sodium bicarbonate, Sodium
sulphate)
3. Alkali (Caustic Soda, Soda Ash)
4. Bleach (Sodium hypochlorite, Sodium Hydrosulphide, Hydrogen
peroxide, Sodium perborate)
5. Neutralizer (Sodium bisulphite, )
6. Softener (Fatty acids, Silicone)
7. Solvents (Perchloroethylene, Trichloroethylene)
8. Enzymes (Amylase, Lipase, Proteas, Cellulase)
Reputed brand in laundry chemicals are Johnson Diversey, Ecolab, Rexodan
and Minikem (Indian brand)
Laundry Chemicals

22. Laundry Cycle

23. Collect Dirty Linen
 Collect the dirty linen from various sections in the hotel such as guest rooms, guest
bathrooms, and dining area.
 Put the soiled linen separately. The principle is, whatever linen it is, it must not hang
over the edge of the collection basket.
 Dirty linens are to be placed in laundry bags and closed at the area of use instead of
carrying them uncovered to other locations
 Transfer the collected linen to the laundry department.
SOPs for Laundry Management

24. Sort the Linen
 Segregate the linen carefully according to type of fabric, domain of item
use, degree of soiling, and type of soiling.
 Keep the staff uniforms, guest room and bathroom linen, dining area
linen, butchery aprons, and guests’ personal clothes all separately.
 Always handle the linen using gloves

25. Pre-treat the Stains
 Before the putting the linen into the washer, inspect it for stains such as grease or
oil.
 Remove the stains using stain cleaning chemicals.
 If instructed before, use detergents and cleaning chemicals at the time of washing
only, to save the time and efforts.

26. Wash/Extract the Linen
 Put the linen into washers. Weigh the linen before washing process to ensure
the washers are not overloaded.
 The housekeeping staff need to handle many washers and dryers
depending on the size of hotel and occupancy of rooms.
 Set the automatic washers to different wash cycles depending upon the
type of linen.
 For example, embroidered pillow covers need soft wash cycle and the
curtains need harder wash cycles.
 Remove as much as possible water content from the linen by using
extractors.
 The linen are then starched to make it little stiff and shiny.

27. Types of chemical for washing linen
 Water
 Detergents
 Fabric brighteners
 Bleaches
 Blue
 Alkalis
 Anti colors
 Mildew ides
 Sours
 Fabric softener

29. Dry the Linen
 Put the linen into dryers for removing any moisture still left.
 Be careful while transferring the linen from washers to dryers because the weight of
the linen increases after washing.
 Use automatic dryer that provides drying by hot air blows.
 The lint comes off from the linen surface in the process of drying yielding a finished
surface.
 These dryers operate on less electricity and yield fresh and completely dry linen.

30. Iron/Repair the Linen
 At this stage, check the linen for any wear and tear.
 Separate the worn out linen to be given to the tailor.
 Some linen such as towels, bed linen, and dining area linen require
Ironing.
 Pass these linen through the ironer.
 Hand-iron a few linen such as uniforms

31. Fold and Stack the Linen
 Automatic folding and stacking machines come to the aid of
housekeeping staff to save them from the large effort of folding and
stacking the linen accurately.
 Some sort of linen such as staff uniforms and guest personal clothes
still need manual efforts for folding.
 Operate the folding/stacking machines that ascertains finished
appearance and makes the linen easy for storage and handling.

32. Deliver the Linen
 Transport the ready laundered linen to the uniform room and linen room.
Send the linen that need repair to the tailor room.
 Then subsequently deliver the linen at the time of keeping and cleaning the
various premises such as guest rooms, dining area, and banquet halls.

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