The document outlines the operations and management of linen rooms in hospitality settings, detailing the roles and responsibilities of linen room staff, types of linen rooms (centralized and decentralized), and tasks such as sorting, storing, and inspecting linen. It emphasizes the importance of proper linen control methods and inventory management to maintain hygiene and efficiency. The document also highlights that linen rooms can be found in various establishments beyond hotels, including hospitals and colleges.

1. Accommodation Operations
(HND II)
By
Emmanuel Gamor

2. The linen Room
 It is usually the base of operations for most housekeeping department,
 Under the control of a supervisor who is responsible for the issuance of fresh
linen and receiving soiled linen (Not restricted to pure linen).
 Amount of linen depends on the size of the facility.
 F & B linen
 Bed linen
 Bath linen

3. Types of Linen Room
Centralized Linen Room- Like a one stop shop. This is where all
issues concerning linen in the hotel is dealt with.
In this type, linen is distributed from one particular place in the facility (a
Central point).
De-Centralized Linen Room- Unlike the centralized, each floor or block
maintains and controls its own linen activities.
Therefore each block or floor has its own main linen room & controls its
own par stock

4. Tasks & duties of linen room staff
Collection and transportation of soiled linen
Counting and sorting of soiled linen from other departments
Packing & dispatching of soiled linen for laundry
Receiving and checking fresh clean linen from laundry
Checking & sorting of fresh linen

5. Storage of linen
Distributing or issuing clean linen to floors & other areas
Stocktaking for linen (record keeping)
Stitching , repairing, & monogramming of all hotel linen
Discarding of linen

6. Operations of the linen room
The operations in a linen room will differ from one establishment to another establishment

7. 1. Exchange of linen- this operation the linen room involves a number
of activities.
Exchanging soiled linen for clean fresh ones over the counter
Collecting identified, listed and bundled soiled linen from a collection point
to set for needed amount each day
Regular collection of soiled linen from various floors or departments/
Requisition
Supplying or topping up floor stock with fresh clean linen

9. 2. Inspection & dispatch of linen- Linen are to be inspected upon
arrival and before it leaves the linen room.
Count all the linen when they get to the linen room… why?
Place linen on the inspection table and check for
• Tear for repairs
• Stains for removal
• Non affiliated articles

10. 3. Storage of Linen- It is important to store linen well before use
 Linen should be arranged by size.
 Linen must be kept free from dust.
 They should be stored in cup-boards with sliding doors (preferably).
 Articles that are not in frequent use (Blankets, special banqueting cloth) should
be always be covered with linen covers.
 All linen should be covered with dust sheets to avoid dust and fluff.
 Linen should be rotated on ‘first-in’ ‘first-out’ (FIFO) basis..
 Heavier linen should be placed on lower shelves

11. 4. Stock-taking and records keeping- A stock register that provides a the
value of linen as an asset.
 This is done regularly…..
 It helps in the generation of purchase orders (lost items & unusable items).
5. Repairs, Alterations & monogramming
 Where needed, damaged or torn items may be mended, and uniforms altered to fit the
employee.
 Logo of the establishment is used to identify the linen
 Printing
 Embroidery
 Embossment

13. Layout of linen room
 Location
 Space
 Entrance
 Floors and walls
 Lighting & ventilation
 Storage
 Soiled linen area
 Linen exchange counter
 Inspection area
 Uniform storage area
 Guest laundry area
 Linen room supervisor desk
Large properties may have separate linen room. A typical layout of a linen room
has only one entrance….
When planning the operational are of the linen room there are important things to
consider:

14. A simple layout of linen room

16. Linen Control
Phases of linen control- linen control is carried out in 4 stages
 Routine checking of linen for appearance and hygiene standards.
 Quantity control of the daily flow of linen stock/linen exchange procedure
 Stocktaking or physical inventory of linen
 Proper documentation of control line by the use of the master linen inventory control sheet
There are methods that are used in linen control

17. Methods of linen control
 There are about 4 common methods used
1. Clean for dirty
2. Set amount
3. Topping up
4. Requisition
Assignment
Why do we have to consider linen control?

18. Linen room in other establishments other than
hotel
 Hospitals
 Colleges / Universities
 Prisons
 Factories
Assignment
Find out more establishments that can have linen rooms