Diversey laundry reopening recommendations

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General Cleaning and Disinfection Guide for Hotels
Laundry Recommendations for COVID-19

Content
• COVID-19 recommendations for the wash process
• Linen management tips
 What do to before re-opening
 Additional extra care recommendations
• Laundry room cleaning procedure
• Linen collecting & handling procedures
• Linen deep cleaning procedures
• BEFORE re-opening cleaning process
• Enhanced cleaning procedures
• AFTER re-opening cleaning process
• How we can support

CLAX DISINFECTION PROGRAMS
THERMAL DISINFECTION
Preferred option - easier to implement, and more flexible
CHEMO-THERMAL DISINFECTION
Recommended for items that cannot withstand high temp
Wash program requires specific temperature and contact time
to achieve disinfection
Wash program requires a combination of chemicals,
temperature and contact time to achieve disinfection
Wash program NOT dependent on specific products for
disinfection
Wash program dependent on specific products effective against
SARS-CoV-2; in addition, all wash process steps need to be
followed exactly as described
CDC guidelines for thermal disinfection
• 71 C / 160 F for 25 minutes
Product should be effective against SARS-CoV-2 following CDC
Guidance.
Chlorine bleach is an economical, broad-spectrum chemical
germicide that enhances the effectiveness of the laundering
process.
Chlorine bleach is not, however, an appropriate laundry additive
for all fabrics.
COVID-19 recommendations
for the wash process
Scale up to Health Care procedures for washing linen
For the laundry process, follow CDC Guidelines (Click HERE)
Notes: Please contact your local Diversey contact for more information

Neither thermal disinfection nor chemo-thermal disinfection can be performed on
some linen, especially delicate linen. At high temperatures, some shrinkage or
discoloration may occur.
In those cases, it is recommended to put delicate linen in closed linen bags and
securely seal them for 4-5 days, then use a standard wash process to launder.
• Based on a recent The New England Journal of Medicine concluded that SARS-
CoV-2 (Coronavirus) can survive for a max 3 days.
• Another study published in The Lancet shows the virus survives up to 2 days in
cloth.
Dry Cleaning is an alternative option; requires virucidal efficacy statement from
Dry Cleaners
COVID-19 recommendations
for the wash process
Scale up to Health Care procedures for washing linen
DELICATE LINEN SPECIFICALLY

Linen deep cleaning procedure tips
IN THE GUEST ROOMS
 Wash all linen from guest
rooms including linen in the
storage rooms.
 Wash curtains, pillows,
blankets and duvets to
create fresh and clean
ambiance.
 Check any damaged linen
that needs to be replaced
and repurpose it.
 In linen/ terry storage
rooms, keep a clear
separate flow between dirty
linen/ terry and clean items.
 Always transport linen/terry
in closed bags. Do not shake
or push out air from the
bags.
IN THE LAUNDRY
 Always wear PPE and check
Enhanced Cleaning
Guidelines for Laundry.
 Clean all general surfaces in
the laundry facility and
disinfect all critical touch
points .
 Wash any dirty textiles still
remaining in laundry,
including reusable laundry
bags.
 Set preventative
maintenance for dispenser,
washing and drying
machines.
What do to before re-opening

Proprietary & Confidential © Diversey, Inc.Proprietary & Confidential © Diversey, Inc.
Linen management tips
Additional care recommendations
Below are additional care actions for linen recommended by Diversey to prevent
cross-contamination through linen and to make sure your hotels provide a safe and
healthy environment:
 Use protectors for all pillows, duvets and mattresses
A good and safe practice is to use two layers
• For pillows, use pillow case and protector
• For duvets, use duvet cover and protector
 Increase frequency of laundering duvets without protector to after every exit
 Temporarily refrain the use of items such as blankets, bed skirts and
decoration pillows and limit/remove the guest linen laundry service. After
wash & dry, seal above mentioned items in linen bags before storage
 For facilities that outsource laundry:
• (i) agree on procedures for linen collection
• (ii) ask compliance statement from Commercial Laundry with required
infection prevention requirements (thermal or chemo thermal disinfection)

Laundry room cleaning procedure
A 2-step cleaning
Outstanding
Cleanliness
+
Healthcare grade
disinfectionRegular daily cleaning
Use your current cleaning
process
Step 1
CLEANING
Disinfecting key touch points
Use the enhanced process
Step 2
DISINFECTION
Glass & multi-surface
cleaner
Floor cleaner

 Wear appropriate PPE, check local public health guidelines
Generic recommendations: gloves, masks and gown
 Collect soiled linen from guest rooms then sort and separate into different labeled carts with
cover to prevent sorting and linen agitation in the laundry room (example: 1 for bath linen
and 1 for bed linen)
 Before handling clean linen, remove gloves and the gown, sanitize hands with alcohol-based
sanitizer, then put on new gloves
 Use color-coded cart/trolleys for soiled linen (red) and clean linen (green)
 If linen chute is used, schedule time to use linen chutes so that no one is in the laundry when
bags are dropped from high floors and prevent bags from bursting when landing in the
laundry room
 Wash linen immediately when it arrives in the laundry room
 Suspend pre-spotting to minimize risk of infection through direct contact before washing and
disinfection process
Linen collecting & handling procedures
Recommendations
To prevent cross contamination, follow infection prevention procedures for handling linen
Soiled linen

*In COVID-19 situation, we recommend to temporarily refrain the use of these items
**Ask virucidal efficacy statement from your Dry Cleaning suppliers
ITEMS GUIDELINES LAUNDRY SOLUTIONS
 Bed and bath linen
 Pillow case & duvet cover
 Mattress, pillow and duvet
protectors
 Spa towel and F&B linen
• Wash all linen, including linen from storage rooms
• Always check care labels
• Follow recommended Clax laundry program based
on linen supplier’s recommendations
 Curtains (cotton / synthetic)
 Sofa covers
 Cover of decoration pillows*
 Bed skirts*
• Dry Cleaning is an alternative option**
 Blankets*
• Put in linen bags and securely seal the bags for 4-5 days and
perform regular washing process after.
 Staff uniforms • Always check care labels
 Mattress – Sofa • Refer to in-room cleaning guidelines • In-room cleaning solutions
Linen deep cleaning procedures
BEFORE re-opening cleaning process

ITEMS GUIDELINES LAUNDRY SOLUTIONS
WITH PROTECTOR
 Pillows
 Duvets
• Remove both layers: pillow/duvet cases/covers & protectors
• Always check Care labels
WITHOUT PROTECTOR – AFTER RE-OPENING, RECOMMEND TO ALWAYS USE PROTECTORS
 Synthetic pillows
 Synthetic duvets
 Duvets with feathers
 Pillows with feathers
• Put in linen bags and securely seal the bags for 4 days and
perform regular washing process after.
Linen deep cleaning procedures
BEFORE re-opening cleaning process

*In COVID-19 situation, we recommend to temporarily refrain the use of these items
ITEMS GUIDELINES LAUNDRY SOLUTIONS FREQUENCY
 Bed and bath linen
 Pillow case & duvet
cover
 Mattress, pillow & duvet
protectors
 Spa towel and F&B linen
• Follow best recommended Clax laundry
program based on linen supplier’s
recommendations
• Daily for used bath linen
• Daily for spa towel and F&B linen
• After every guest check-out for all linen
in the Guest Room (used and not used)
 Curtains (cotton /
synthetic)
 Sofa covers
 Cover of decoration
pillows*
 Bed skirts*
recommendations
• Double current hotel practice for
curtains, bed skirt, sofa covers
• After every guest check-out for cover of
decoration pillow
 Staff Uniforms • Always check care labels
recommendations
• Daily
Enhanced cleaning procedures
AFTER re-opening cleaning process

*In COVID-19 situation, we recommend to temporarily limit this guest service
ITEMS GUIDELINES LAUNDRY SOLUTIONS FREQUENCY
 Guest Linen • Always check care labels
• Follow best recommended Clax laundry program
based on linen supplier’s recommendation
• On request
WITH PROTECTOR
 Pillows
 Duvets
• Remove both layers (pillow/duvet
cases/covers & protectors)
based on linen supplier’s recommendations
• Double current hotel
practice
WITHOUT PROTECTOR – AFTER RE-OPENING, RECOMMEND TO ALWAYS USE PROTECTORS
 Synthetic pillows
 Synthetic duvets
• After every guest check-out
 Duvets with
feathers
 Pillows with
feathers
• Put in linen bags and securely seal
the bags for 4 days and perform
regular washing process after.
• After every guest check-out
AFTER re-opening cleaning process

1. Webinar training, endorsed by our Fabric Care Academy
2. Enhanced Cleaning & Disinfection procedures to ensure
your operations readiness
3. Wall chart on how to clean the laundry
4. Customer support to achieve Total Cost of Ownership
and sustainability targets
5. Customer support when local public health authorities
declare it is safe to resume normal operations
How we can support

THANK YOU
For any question related to products or
cleaning procedures, please contact your
local Diversey sales representative.

Diversey laundry reopening recommendations

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