The document discusses the responsibilities and procedures for guest laundry in a hotel. Guest laundry must be picked up, laundered, and returned to guests on time. Soiled clothes are placed in laundry bags by guests and collected, then washed, dried, or dry cleaned as requested. Clean items and any items found in pockets are returned along with a bill sent to the front office. The document also provides guidelines for evaluating clean linen quality and minimizing wrinkles by properly handling linen through each step of the washing and drying process.

1. LAUNDRY

2.  The major responsibilities of the housekeeping
department. Guest laundry must be :
 Picked up on time
 Laundered
 Delivered back to the guest on time
 Usually guest’s clothes collected in the morning are
given back the same evening.

3.  Every guestroom is provided with laundry bags and laundry lists.
 The guest is expected to place the soiled clothes in the laundry






bag.
Fill out the laundry form with the necessary details.
Place a call the housekeeping department to get the laundry
collected
Valets should approach the room for guest laundry.
The clothes are washed, dry-cleaned, or ironed according to the
guest’s request.
Items found in the pockets are delivered back to the guest along
with the laundry
The bills are sent to the front office, where they are added to the
master bill.

4. guest
Laundry list
Valet/GRA
Marking/tagging
Examining and
sorting
Wet cleaning
Dry-cleaning
tailor
pressing
Sorting according to room numbers
Pressing
Valet/GRA
Bill sent to
Front Office
Guest

5. 1) Washing Symbols

10. 
Visual observations on results should be taken in the
clean linen storage area. Any general discolorations or
variations in whiteness will be readily apparent and should
be noted. Should consider lighting and shadow effect when
making evaluation check.
 Rating are based on appearance, odour (fresh, musty,
greasy, none), feel(towels, diapers soft, sheets smooth.
Greasy can mean too much soft), stain removal (check
reject pile), Wrinkling (do not judge wrinkling on the top 2
or 3 sheets - they will always have some wrinkles).

11.  In table linens can often be more unsightly than stains.
 Table settings may make small stains almost
unnoticeable, but wrinkles will be very obvious.
 3 factors wrinkling problem is:
temperature
 Pressure
 time


12. a) Linen being extracted too hot
b) Too hot linen sitting in a hot dryer wheel-inadequate
c)
d)
e)
f)
g)
h)
cool down time
Hot linen sitting in linen cart, either waiting to be
dried or to be folded
Overloading the dryer
Under drying
Improper folding procedures
Inadequate shelf time and storage
Quality of linens

13. Do remove linen from laundry machine immediately
after wash cycle
2) Do place linen in dryer immediately after removing
from laundry machine
3) Do load dryer to 1/3 dry weight capacity of the dryer
4) Do dry at 1800F
5) Do completely dry the linen
6) Do allow a 3-4 minutes cool down at the end of the
‘hot’ drying cycle of the dryer
7) Do remove the linen from dryer immediatly after
‘cool down’ drying cycle
1)

14. 8) Do fold
linen minimum of 12 inches high, for
minimum of 12 hours
9) Do stack linen minimum of 12 inches high, for
minimum of 12 hours.
10) Don't allow linen to sit in laundry machine or carts
waiting to be dried or folded.
11) Don't overload the dryer.
12) Don't extract linen over 120 0F temperature