1. Clesia Thompson
40 Coolidge St | Irvington, NJ 07111|(973) 849-8297 l clesia_thompson@yahoo.com
Objective
To obtain employment with a company that will allow me to utilize my experience in healthcare, public
service and sales to provide strong relationships, innovative approaches, education and superior service to
its' sales operation.
Education
• Essex County College, Newark, NJ]
• Education
Experience
June 2015 to Present
Insurance Agent | KMT Insurance Agency | Union, NJ
Develop Essex, Union and Passaic territory for Medicare sales, liaise with participating provider network
to increase membership growth and familiarity with health plans, troubleshoot complaints between
Member and carriers / vendors/ providers. Sell various health, life and disability clients to diverse
populations. Create community based activities and events to increase awareness and growth.
Network with local politicians, community based organizations, and local housing authorities to increase
awareness of the plan and increase new membership.
October 2014 to May 2015
Medicare Sales Agent l Clover Health Plan | Jersey City, NJ
Develop Essex, Union and Passaic territory for Medicare sales, liaise with participating provider network
to increase membership growth and familiarity with health plans, troubleshoot complaints between
Member and carriers / vendors/ providers. Sell various health, life and disability clients to diverse

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populations. Create community based activities and events to increase awareness and growth.
Network with local politicians, community based organizations, and local housing authorities to increase
awareness of the plan and increase new membership. Identify and recruit key providers into the Clover
physician network.
June 2013 to October 2014
Individual Sales Agent l Horizon BCBS NJ l Newark, NJ
Informed and educated clients on select Horizon products and services. Ensured clients were
informed of relevant legislative and regulatory issues and their associated impact. Facilitated the
enrollment process for new individual sales. Maintained accurate daily updates within the
Sales system on new and existing prospects. Ensured applications were complete and filed timely
to meet all regulatory requirements. Represented the company in a professional and courteous
manner at all times. Completed internal management reports as required. Participated in ongoing
sales training to enhance skills and keep abreast of changes. Performed other duties as assigned.
Trouble-shooted enrollment and eligibility errors and maintained company quality and production
levels.
May 2011 to November 2012
Field Sales Rep l Wellcare Health Plan l Newark, NJ
Self-generated qualified straight Medicare and Dual Eligible applicants monthly to achieve
company standards. Established and maintained existing relationships with local government,
community organizations, faith-based entities, social service organizations and local providers.
Developed new and innovative marketing ventures to draw potential clients. Trouble-shooted
minor customer complaints to ensure long term membership. Identified network gaps in territories
and referred key providers to the network management team for recruitment. Performed
professional presentations throughout local sales territory to generate enrollment. Maintained

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company quality levels and passed annual certification requirements. Mentored and trained new
field reps.
February 2004 to August 2010
Medicare Sales Representative l United Healthcare l Iselin, NJ
Self-generate qualified Medicare and Dual Eligible applicants monthly to achieve company
standards. Established and maintained existing relationships with local government, community
organizations, faith-based entities, social service organizations and local providers. Developed
new and compliant marketing ventures to draw potential clients. Trouble-shooted minor customer
complaints to ensure long term membership. Maintained reports within the company sales system.
Performed professional presentations throughout local sales territory to generate enrollment.
Maintained company quality levels and pass annual certification requirements.
Awards and Acknowledgments
Recruited specialists within Union County to maintain the region’s ability to continue enrollment
of auto-assigned Medicaid population.
Developed the fax inquiry program for the provider service department which reduced the call
volume.
Created an Access database to track faxed inquiries.