Lynn Brooks has over 15 years of experience in leadership roles within hospice and healthcare organizations, with responsibilities including overseeing regulatory compliance, quality improvement, operations, and strategic planning. She has a proven track record of developing new programs, growing census, and achieving regulatory certifications. Currently she is the Senior Director of Corporate Compliance at Hospice of The Upstate, ensuring adherence to state and federal guidelines.

1. LYNN BROOKS, BSW, LMSW
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2009 Olive Street Anderson, SC 29625
843-697-9658 (E-MAIL) lynnbrooks@hotmail.com
SUMMARY OF QUALIFICATIONS
Accomplished leader in the development and oversight of program development and service delivery
excellence. Effective educatorwith excellent communication skills and team coaching collaboration.
PROFESSIONAL EXPERIENCE
August 2016- Present Hospice of The Upstate
Sr Director of Corporate Compliance, Anderson, SC
Education and Quality
Responsible for ensuring compliance with all State and Federal guidelines, laws and conditions.
Provides education to all staff across interdisciplinary lines including physicians,the Professional Advisory
Board and the Board of Directors.
February 2015- August 2016 Interim Healthcare
Director of Operations West Division Greenville, SC
Provided oversight to all areas of the operation including regulatory compliance, budgetary and fiscal
controls. Directed and monitored agency’s quality improvement activities. Identified and developed
ongoing relationships with referral sources. Promoted public awareness, census development and
understanding ofthe agency program and philosophy.
January 2011-February 2015 Heartland Hospice-HCR Manor Care
Administrator Charleston, SC
Worked directly with governing body and advisory committee. Represented agency as directed in all affairs
including public relations, state and national organizations. Provided leadership and oversight to all areas of
the operation including regulatory compliance, budgetary and fiscal controls. Directed and monitored
agency’s quality improvement activities. Developed and maintained all inter-disciplinary contractual
agreements including medical directors. Identified and developed ongoing relationships with referral
sources,corporations and civic groups to promote public awareness, census development and
understanding ofthe agency program and philosophy.
September 2007-September 2010 Hospice Care of the Lowcountry
Executive Director Foundation for Hospice Care
Beaufort, SC
Served as the community leader in hospice, published articles and produced commercials and videos for
public outreach. Reported to the Board of Directors. Accountable for all aspects ofhospice, home health
and Foundation for Hospice Care. Strategically positioned agency to a sustainable and competitive leader in
end of life care. Developed board structure and strategic planning. Developed new patient care programs
including Kids Path and Hos-Pets. Generated sustainable financial gifts and annual fundraisers. Developed
sales department and coached sales team to grow census and preferred provider contracts.Redesigned all
departments and raised agency standards and status regarding compliance and regulatory affairs.
March 2005-September 2007 Medical Services of America Inc.
Administrator Hospice Care of America Beaufort, SC

2. Provided marketing and regulatory consultation to other hospice and home health sites of Medical Services
of America in SC. Fully planned, coordinated and opened hospice program. Brought company to
profitability within one year of agency start up. Successfully achieved Medicare certification, JCAHO and
DHEC licensure with no deficiencies. Developed all agency policies, procedures and standards ofcare.
Monitored and led sales activity, accounting systems and fiscal controls. Recruited, trained and supervised
all professionalstaff including public relations, volunteers,medical advisors,physicians and consultants.
Negotiated and established all provider contracts.
March 2003-March 2005 Medical Services of America Inc.
Director of Support Services Hospice Care of Tri-County Columbia, SC
Assistant senioradministrator in the regulatory and management functions of five branch offices with a
combined census of200. Assisted the organization in the implementation of initial JCAHO accreditation.
Developed palliative care Bridge program between hospice and home health. Organized public relations
activities and educational events. Managed all aspects ofthe social work and chaplain departments.
Assisted in volunteer recruitment and retention activities. Provided education,support and collaborative
initiatives to physicians,health care providers, media, and professional organizations. Initiated and
developed guidelines for not for profit arm, Hospice Care Charity.
November 2002-March 2003 Portsbridge Hospice Columbia, SC
Community Education Coordinator
Agency start up including planning, and preparation of state and federal licensing, JACHO accreditation
and certification. Assessed health care provider and community educational needs. Developed community
education materials and marketing strategies. Coordinated grand opening and served as Public Relations
Representative and responsible for census development, negotiating and establishing provider contracts,
budget planning, and program evaluation. Participated in volunteer recruitment and retention activities.
Assisted in development and fundraising activities of nonprofit arm, Light House Foundation.
May 2001 – November 2002 Medical Services of America Inc.
Family Support Coordinator Hospice Care of Tri-County Columbia, SC
Provided counseling, crisis intervention, and advance care planning to individuals and families. Worked
with interdisciplinary team to ensure quality patient and family care. Implemented professionaland
community education activities in partnership with the University of South Carolina. Provided various
workshops to facilitate agency staff development. Assisted sales teamin census development activities.
EDUCATION
May 2001 University of South Carolina. Columbia, South
Master in Social Work
Organizational Development & Administration
December 1999 Columbia College. Columbia, South Carolina
Bachelor of Arts in Social Work
PROFESSIONAL MEMBERSHIPS/Licensure
National Hospice and Palliative Care Organization, The Carolina’s Center for Hospice & End of Life Care,
Upstate Senior Network, and the Lions Club. National Association of Social Workers (License Number
7082)