Resume- 2016

1. Sara J. Gentile MA, LNHA
saragentile66@gmail.com
4840 North Boston Rd.
Boston NY 14075 (716) 264-3885
Professional License # 05636
NewYork State SkilledNursingHome Administrator
PROFESSIONALEXPERIENCE
ExecutiveDirector
PeregrinesLandingSenior Community May 2016- Present
Comprehensive administrative and operational responsibilitiesfor a 112 bed, Assisted Livingand Memory
Care Unit Residence.
 Lead and direct the overall operation of the community in accordance with residents’ needs, government
regulations, and Peregrine Senior Living policies and procedures.
 Maintain excellent service quality, high occupancy, and meet corporate financial goals within established
budgetary guidelines.
 Evaluate the community building structure and grounds on an ongoing and pre-planning basis for
necessary capital improvement needs, updating and structural soundness.
 Direct, manage, and train staff to provide superior and compassionate care, to become autonomous in
their role yet work in a team environment and educate on an ongoing basis new techniques, policies, and
current trends in health care.
 Take initiative to actively plan, develop and implement expansion, improvement and risk evaluation and/or
innovation in programs/services.
 Make an active contribution towards improving community relations, increasing positive public regard and
overall awareness of the Assisted Living, Enhanced, Special Needs and Memory Care programs.
 Safeguard resident rights, dignity, advocacy and customer interaction excellence
ExecutiveDirector
SterlingHouseofNiagara May 2014 – May 2015
Comprehensive administrative and operational responsibilities for this assisted/enriched/enhanced living
adult care community including but not limited to:
 Ensure compliance with all New York State Department of Health and related regulatory agencies.
 Develop, implement and maintain accountability for any plans of correction, enforce prevention, and
oversee project management.
 Facilitate consistent quality improvement through data examination and root cause analysis.
 Lead, develop and train an eclectic mix of professionals on all systems of health care delivery, team
building, and onboarding.
o Newly licensed facility, (June 2013). Responsible for training 8 departments regarding all
regulatory compliance.
 Increase census and partner with the marketing and sales director to build community relationships.
o Maintaining a census of 99% or higher
 Evaluate monthly profit and loss financial variance report, continuously flex labor in conjunction with
service alignment and submit capital projects as need necessitated.
 Safeguard resident rights, dignity, advocacy and customer interaction excellence.
Skilled Nursing Home Administrator
Garden Gate Health Facility July 2013 – February 2014
Comprehensive administrative and operational responsibilities for a 186 bed Skilled Nursing Facility
including but not limited to:
 Evaluate factors that contribute to of the five star quality ratings system and investigate all
events that cause a care area to trigger as a potential risk.

2. o Maintained 5 star rating.
 Ensure compliance with the New York State Department of Health and ancillary regulatory
agencies.
 Report Statistical Information to the NYS Department of Health.
 Supervision and development of 280 employee’s and 8 clinical and administrative departments.
o Interaction with union representation and experience with the union contract and on site
negotiations.
 Maintain fiscal guidelines, budgets and insurance payment reimbursement schedules and labor
cost.
 Collaborate with ancillary professionals including a Medical Director, Pharmacy Consultant,
Therapy Directors, marketing professionals, and visiting agency staff.
 Participant and decision maker for any ethically based issues in regard to patient rights, clinical
issues, and patient welfare. In addition, act as the primary decision maker for end of life decisions
in the absence of a responsible party.
Director of Administrative Services April 2012 – July 2013
ElderWood Healthcare at Lakewood
Comprehensive oversight of administrative departments.
 Administrative responsibilities include oversight of Social Work, Recreation, Environmental ,
Business Office and Dietary departments.
o NYS DOH Deficiency free survey - 2013
 Create and facilitate community events. Participate in the marketing effort.
o Created a site-specific marketing plan with demographic comparisons.
 Trainer and project manager for a new payroll payment system.
o Facilitated training for 280 co-workers
 Customer service specialist to address family, responsible party, patient and co - worker
concerns, resolve and perspective issues and follow up to ensure complete resolution satisfaction.
o Customer satisfaction rate at 90% or higher across the board.
 Safeguard resident rights, dignity, advocacy and customer interaction excellence.
AdjunctProfessor
TrocaireCollege,BuffaloNewYork 2012 Spring Semester
Healthcare Statistics, HIT 202
 Focus on student successin all aspects of the classroom and college experience.
Administrator/GeneralManager
OrchardHeightsAssistedLiving July, 2008– April 2012
Comprehensive administrative and operational responsibilities for 124 bed, corporate, for profit, Assisted Living and
Memory Care Unit Residence.
 Ensure compliance with the New York State Department of Health, which includes developing systems of
prevention and on point documentation of all corrective measures.
o Significant reduction of deficiencies by 95%.
 Continuous focus on census growth potential, profitability, and fiscal security.
o Maintained a census of 95% or higher over a 5 year term.
 Develop co- workers in order to build a cohesive team of solution-focused professionals who excel at their
position as well as to provide outstanding customer service.
o Two members of the management team that I recruited and mentored have since become
successful Health Care Administrators.
 Safeguard resident rights, dignity, advocacy and customer interaction excellence.
 Fiscal control over budgetary requirements. Demonstrate budget proficiency through monthly
reconciliation of the profit and loss statement.

3. Administrator
GlenwellAssistedLiving May, 2004 – July 2008
Comprehensive administrative and operational responsibilities for 122 bed not for profit Assisted Living and
Memory Care Unit Residence.
 Ensure compliance with the New York State Department of Health, which includes developing systems of
prevention and on point documentation of all corrective measures
 Grow the census, reduce inefficient spending, and control labor.
 Lead a diverse group of professionals to in order to become solution-focused individuals.
 Safeguard resident rights, dignity, advocacy and customer interaction excellence.
o Researched, applied and was awarded a grant from the New York State Department of
Health to begin a Sensory Therapy Program. Received $80,000.00 in
order to implement the program, design the space and acted as the project manager for
the construction phase.
Mental HealthCounselor January 2006 – January 2007
AdvancedPractice Network
Extensive clinical internship consists of assessment, counseling, and treatment planning for people in crises.
 Provide home care visits to patients requiring crises intervention.
 Participated in psychiatric and/or hospital intake of patients.
 Experience with CBT, DBT and Group Counseling for a diverse population including adolescents, couples
and individuals.
 Develop comprehensive treatment plans in conjunction with pharmaceutical intervention therapy.
CreativeArts Director 2001- May 2004
The GreenFields
The NiagaraLutheranHealthSystem
Creative development of cultural, educational and social programming.
 Research, develop and organize social, cultural, and educational programs that are in accordance with
the New York State Department of Health.
 Develop community wide events, which include but are not limitedto A Summer Concert Series, the
GreenField Follies, monthly art shows featuring local artisans and continuous collaboration with the
Alzheimer’s Association Memories in the Making art program.
Marketing/AdmissionsCoordinator January 2000-2001
The GreenFields
The NiagaraLutheranHealthSystem
*Member of the initial management team responsible for original policy making, staffing, budget creation, training
and marketing of this yet to be built Assisted Living and Independent Living Community.
 Research, develop and publish the initial resource handbook for new residents
 Create marketing events in order to introduce the population at large to the new community prior to and
throughout the construction phase.
 Maintain relationships through construction of the 42 bed and 60 Apartment phase on construction.
 Admission responsibilities include all facets of new resident admissions including pre- admission marketing,
screening for placement appropriateness, room readiness and ongoing review of resident status.
 Introduced potential residents to the designed however not yet build community.
 Coordination of move in process for all GreenField Manor and GreenField Court residents.