Inclusivity Essentials_ Creating Accessible Websites for Nonprofits .pdf
In Context: Case Studies in Integrated Physical and Virtual Library Service Design
1. In Context: Case Studies in
Integrated Physical and Virtual
Library Service Design
Jason Casden
North Carolina State University Libraries
Elsevier - 14th Annual Digital Libraries Symposium
January 21, 2012
2. Outline
• Overview
• Three projects at NCSU Libraries
– Library Course Tools
– WolfWalk
– Suma
• What’s around the corner?
3. "Discovery happens elsewhere"
Lorcan Dempsey's argument applies to
physical spaces just as it does to the web.
h"p://orweblog.oclc.org/archives/001430.html
4. Integration
1. Excellent in-person services
2. Excellent online services
3. It’s time for better integration
• between in-person and online services
• into new contexts of use
• with improved data-informed design
6. What is Library Course Tools?
A distillation of the most student-centric stuff
the library has to offer.
7. Our environment
• Large institution (30,000+ students)
• Many courses (6,000+ courses)
• Approx. 100 librarians, 260+ total staff FTE
• Moodle Learning Management System
8. “Improve your coursework”
• Services should reflect patron priorities
• Library websites can be overwhelming for
students
• “Subject guides” may be too broad
28. Collaboration is key
• Subject specialist librarians
• Software developers
• User experience specialists
• Campus partners
• Students
• Faculty
29. Lessons learned
• Support different levels of customization
• Leverage existing data sources
• Design for reuse
• Build outside of Learning Management
Systems and integrate
68. Some complicating factors
• Hidden costs of broader collaboration
• Competing priorities
• Working with legacy systems
• Making smart use of emerging technology
69. What's coming?
• James B. Hunt, Jr. Library
• Roving reference
• More uniform data collection and analysis
• Targeted and experimental space and service
design
71. Library Course Tools Credits
• The project team
– Kim Duckett
– Jason Casden
– Tito Sierra
– Andreas Orphanides
– Joseph Ryan
72. WolfWalk Credits
• The project team
– Tito Sierra
– Jason Casden
– Cory Lown
– Steven Morris
– Markus Wust
– Brian Dietz
– Todd Kosmerick
– Joseph Ryan
73. Suma Credits
• The project team
– Jason Casden
– Rob Rucker
– Joyce Chapman
– Eric McEachern
– Rusty Earl