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Blending in-person and online library services by utilizing mobile technology

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Presented at American Society for Engineering Education 2012 conference panel, "Mobile Strategies for Engineering Libraries" on June 13th, 2012

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Blending in-person and online library services by utilizing mobile technology

  1. 1. Blending in-person and online library services by utilizing mobile technology Jason Casden North Carolina State University Libraries ASEE - Mobile Strategies for Engineering Libraries June 13th, 2012
  2. 2. Outline• Overview• Three projects at NCSU Libraries – WolfWalk – Suma – “Get Help” iPad kiosk application• What’s around the corner?
  3. 3. In-person services
  4. 4. Online services
  5. 5. Improved integration
  6. 6. Can we improve integration...• between in-person and online services
  7. 7. Can we improve integration...• between in-person and online services• into new contexts of use
  8. 8. Can we improve integration...• between in-person and online services• into new contexts of use• with improved data-informed design
  9. 9. Could we utilize mobility…
  10. 10. Could we utilize mobility…• to reach new users or to open pathways to new kinds of use?
  11. 11. Could we utilize mobility…• to reach new users or to open pathways to new kinds of use?• to extend the reach of in-person services?
  12. 12. Could we utilize mobility…• to reach new users or to open pathways to new kinds of use?• to extend the reach of in-person services?• to better understand how people use our spaces and services?
  13. 13. Could we utilize mobility…• to reach new users or to open pathways to new kinds of use?• to extend the reach of in-person services?• to better understand how people use our spaces and services?• to enhance staff performance?
  14. 14. Three projects at NCSU
  15. 15. WolfWalk
  16. 16. WolfWalkMake it easy for the NC Statecampus community to learnabout the history of campus while on campus.
  17. 17. Todd Kosmerick and Adam Berenbak, NCSU Libraries
  18. 18. WolfWalk• Launched 2010• Major update June 2011• 3 flavors – Web App – iPhone/iPod Touch – iPad• 1000+ images
  19. 19. User demographics (?)
  20. 20. Top image request paths
  21. 21. Parents?
  22. 22. Current and recent students?
  23. 23. Grandparents?
  24. 24. Daily trends
  25. 25. Historical State
  26. 26. WolfWalk
  27. 27. “Get Help” kiosk
  28. 28. Wireframe created by Adam Rogers, NCSU Libraries.
  29. 29. Screenshot 3
  30. 30. What’s next?• Track usage stats• Consider other kinds of content• Consider other methods of contact• Possibly deploy to other locations
  31. 31. Suma
  32. 32. Illustration by Joyce Chapman
  33. 33. Suma Replace and dramaticallyimprove the entire workflow for collecting and analyzing data about the use of physical spaces.
  34. 34. Staff as sensorsJoyce Chapman: librarian, project team member, slide contributor, wireframer, data analyst, illustrator.
  35. 35. What is the system?
  36. 36. What is the system?
  37. 37. What is the system?
  38. 38. What is the system?
  39. 39. What is the data?
  40. 40. What are we trying to replace? CC BY-NC-ND 2.0. DipeshSoneji. http://www.flickr.com/photos/dipeshsoneji/4734289230/
  41. 41. …and it’s Open Source. http://github.com/cazzerson/Suma
  42. 42. …in summary
  43. 43. Could we utilize mobility to…• reach new users or to open pathways to new kinds of use?• extend the reach of in-person services?• better understand how people use our spaces and services?• enhance staff performance?
  44. 44. Whats coming?• James B. Hunt, Jr. Library• Roaming reference• More uniform data collection and analysis• Targeted and experimental space and service design
  45. 45. WolfWalk credits• The project team – Tito Sierra – Jason Casden – Cory Lown – Steven Morris – Markus Wust – Brian Dietz – Todd Kosmerick – Joseph Ryan
  46. 46. “Get Help” kiosk credits• The project team – Jason Casden – Adam Rogers – David Woodbury – John Pommerich
  47. 47. Suma credits• The project team – Jason Casden – Rob Rucker – Joyce Chapman – Eric McEachern – Bret Davidson – Rusty Earl
  48. 48. Project links• WolfWalkm.lib.ncsu.edu/wolfwalk• Sumawww.lib.ncsu.edu/dli/projects/spaceassess tool
  49. 49. Thanks!Jason Casdenjason_casden@ncsu.edu@cazzersonSlides: http://go.ncsu.edu/asee12-casden

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