Blending in-person and online   library services by utilizing            mobile technology                                ...
Outline• Overview• Three projects at NCSU Libraries  – WolfWalk  – Suma  – “Get Help” iPad kiosk application• What’s aroun...
In-person services
Online services
Improved integration
Can we improve integration...• between in-person and online services
Can we improve integration...• between in-person and online services• into new contexts of use
Can we improve integration...• between in-person and online services• into new contexts of use• with improved data-informe...
Could we utilize mobility…
Could we utilize mobility…• to reach new users or to open pathways  to new kinds of use?
Could we utilize mobility…• to reach new users or to open pathways  to new kinds of use?• to extend the reach of in-person...
Could we utilize mobility…• to reach new users or to open pathways  to new kinds of use?• to extend the reach of in-person...
Could we utilize mobility…• to reach new users or to open pathways  to new kinds of use?• to extend the reach of in-person...
Three projects at NCSU
WolfWalk
WolfWalkMake it easy for the NC Statecampus community to learnabout the history of campus     while on campus.
Todd Kosmerick and Adam Berenbak, NCSU Libraries
WolfWalk• Launched 2010• Major update June 2011• 3 flavors  – Web App  – iPhone/iPod Touch  – iPad• 1000+ images
User demographics (?)
Top image request paths
Parents?
Current and recent students?
Grandparents?
Daily trends
Historical State
WolfWalk
“Get Help” kiosk
Wireframe created by Adam Rogers, NCSU Libraries.
Screenshot 3
What’s next?•   Track usage stats•   Consider other kinds of content•   Consider other methods of contact•   Possibly depl...
Suma
Illustration by Joyce Chapman
Suma   Replace and dramaticallyimprove the entire workflow for collecting and analyzing data   about the use of physical  ...
Staff as sensorsJoyce Chapman: librarian, project team member, slide contributor, wireframer, data analyst, illustrator.
What is the system?
What is the system?
What is the system?
What is the system?
What is the data?
What are we trying to replace?  CC BY-NC-ND 2.0. DipeshSoneji. http://www.flickr.com/photos/dipeshsoneji/4734289230/
…and it’s Open Source. http://github.com/cazzerson/Suma
…in summary
Could we utilize mobility to…• reach new users or to open pathways to  new kinds of use?• extend the reach of in-person se...
Whats coming?•   James B. Hunt, Jr. Library•   Roaming reference•   More uniform data collection and analysis•   Targeted ...
WolfWalk credits• The project team  – Tito Sierra  – Jason Casden  – Cory Lown  – Steven Morris  – Markus Wust  – Brian Di...
“Get Help” kiosk credits• The project team  – Jason Casden  – Adam Rogers  – David Woodbury  – John Pommerich
Suma credits• The project team  – Jason Casden  – Rob Rucker  – Joyce Chapman  – Eric McEachern  – Bret Davidson  – Rusty ...
Project links• WolfWalkm.lib.ncsu.edu/wolfwalk• Sumawww.lib.ncsu.edu/dli/projects/spaceassess  tool
Thanks!Jason Casdenjason_casden@ncsu.edu@cazzersonSlides: http://go.ncsu.edu/asee12-casden
Blending in-person and online library services by utilizing mobile technology
Blending in-person and online library services by utilizing mobile technology
Blending in-person and online library services by utilizing mobile technology
Blending in-person and online library services by utilizing mobile technology
Blending in-person and online library services by utilizing mobile technology
Blending in-person and online library services by utilizing mobile technology
Blending in-person and online library services by utilizing mobile technology
Blending in-person and online library services by utilizing mobile technology
Blending in-person and online library services by utilizing mobile technology
Blending in-person and online library services by utilizing mobile technology
Blending in-person and online library services by utilizing mobile technology
Blending in-person and online library services by utilizing mobile technology
Blending in-person and online library services by utilizing mobile technology
Blending in-person and online library services by utilizing mobile technology
Blending in-person and online library services by utilizing mobile technology
Blending in-person and online library services by utilizing mobile technology
Blending in-person and online library services by utilizing mobile technology
Blending in-person and online library services by utilizing mobile technology
Blending in-person and online library services by utilizing mobile technology
Blending in-person and online library services by utilizing mobile technology
Blending in-person and online library services by utilizing mobile technology
Blending in-person and online library services by utilizing mobile technology
Blending in-person and online library services by utilizing mobile technology
Blending in-person and online library services by utilizing mobile technology
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Blending in-person and online library services by utilizing mobile technology

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Presented at American Society for Engineering Education 2012 conference panel, "Mobile Strategies for Engineering Libraries" on June 13th, 2012

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  • Suma is an extension of efforts to collect data about how students use our services into the area physical spaces and services. It goes beyond basic metrics by providing a reporting interface that will allow this data to be used in day-to-day decision making as well as larger-scale service design.
  • Blending in-person and online library services by utilizing mobile technology

    1. 1. Blending in-person and online library services by utilizing mobile technology Jason Casden North Carolina State University Libraries ASEE - Mobile Strategies for Engineering Libraries June 13th, 2012
    2. 2. Outline• Overview• Three projects at NCSU Libraries – WolfWalk – Suma – “Get Help” iPad kiosk application• What’s around the corner?
    3. 3. In-person services
    4. 4. Online services
    5. 5. Improved integration
    6. 6. Can we improve integration...• between in-person and online services
    7. 7. Can we improve integration...• between in-person and online services• into new contexts of use
    8. 8. Can we improve integration...• between in-person and online services• into new contexts of use• with improved data-informed design
    9. 9. Could we utilize mobility…
    10. 10. Could we utilize mobility…• to reach new users or to open pathways to new kinds of use?
    11. 11. Could we utilize mobility…• to reach new users or to open pathways to new kinds of use?• to extend the reach of in-person services?
    12. 12. Could we utilize mobility…• to reach new users or to open pathways to new kinds of use?• to extend the reach of in-person services?• to better understand how people use our spaces and services?
    13. 13. Could we utilize mobility…• to reach new users or to open pathways to new kinds of use?• to extend the reach of in-person services?• to better understand how people use our spaces and services?• to enhance staff performance?
    14. 14. Three projects at NCSU
    15. 15. WolfWalk
    16. 16. WolfWalkMake it easy for the NC Statecampus community to learnabout the history of campus while on campus.
    17. 17. Todd Kosmerick and Adam Berenbak, NCSU Libraries
    18. 18. WolfWalk• Launched 2010• Major update June 2011• 3 flavors – Web App – iPhone/iPod Touch – iPad• 1000+ images
    19. 19. User demographics (?)
    20. 20. Top image request paths
    21. 21. Parents?
    22. 22. Current and recent students?
    23. 23. Grandparents?
    24. 24. Daily trends
    25. 25. Historical State
    26. 26. WolfWalk
    27. 27. “Get Help” kiosk
    28. 28. Wireframe created by Adam Rogers, NCSU Libraries.
    29. 29. Screenshot 3
    30. 30. What’s next?• Track usage stats• Consider other kinds of content• Consider other methods of contact• Possibly deploy to other locations
    31. 31. Suma
    32. 32. Illustration by Joyce Chapman
    33. 33. Suma Replace and dramaticallyimprove the entire workflow for collecting and analyzing data about the use of physical spaces.
    34. 34. Staff as sensorsJoyce Chapman: librarian, project team member, slide contributor, wireframer, data analyst, illustrator.
    35. 35. What is the system?
    36. 36. What is the system?
    37. 37. What is the system?
    38. 38. What is the system?
    39. 39. What is the data?
    40. 40. What are we trying to replace? CC BY-NC-ND 2.0. DipeshSoneji. http://www.flickr.com/photos/dipeshsoneji/4734289230/
    41. 41. …and it’s Open Source. http://github.com/cazzerson/Suma
    42. 42. …in summary
    43. 43. Could we utilize mobility to…• reach new users or to open pathways to new kinds of use?• extend the reach of in-person services?• better understand how people use our spaces and services?• enhance staff performance?
    44. 44. Whats coming?• James B. Hunt, Jr. Library• Roaming reference• More uniform data collection and analysis• Targeted and experimental space and service design
    45. 45. WolfWalk credits• The project team – Tito Sierra – Jason Casden – Cory Lown – Steven Morris – Markus Wust – Brian Dietz – Todd Kosmerick – Joseph Ryan
    46. 46. “Get Help” kiosk credits• The project team – Jason Casden – Adam Rogers – David Woodbury – John Pommerich
    47. 47. Suma credits• The project team – Jason Casden – Rob Rucker – Joyce Chapman – Eric McEachern – Bret Davidson – Rusty Earl
    48. 48. Project links• WolfWalkm.lib.ncsu.edu/wolfwalk• Sumawww.lib.ncsu.edu/dli/projects/spaceassess tool
    49. 49. Thanks!Jason Casdenjason_casden@ncsu.edu@cazzersonSlides: http://go.ncsu.edu/asee12-casden

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