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Getting on with it!
Research support services at
an academic library

Lucia Schoombee
SU Library and Information Service
5...
Contents
• Context/background
• Conceptual approach
• Components / building blocks
• Comparing

2
Part 1
Context and Background

3
Driving forces for change
•
•
•
•
•

Changing technologies
Abundant digital information
Increased understanding users
Evol...
New modes of research
• Different conceptual schools
• Well-known models include:
– Dr. Michael Gibbons’ New
Production of...
“New Science”
•
•
•
•
•
•
•
•

Problem-orientated
Application-based
Team-driven, partnership-based
Multi-disciplinary, Int...
National Imperative
• Research agenda set to transform SA into a knowledge society
that competes effectively in a global s...
Institutional Imperative
• Research Policy of Stellenbosch University
(2008) & Strategic Plan for the
Environment of the V...
RLC project (2009-2012)
Research Portal

• Robust discovery system which
allowed federated searching

Research
Commons

• ...
Part 2
SU Library Conceptual
Approach to Research
Support
10
Conceptual approach

Inclusive

11
Holistic view
Prepare

Measure

Gather

Research
life cycle
Share

Create
Preserve
12
Prepare

Prepare
Measure

Gather

Share

Create
Preserve

• Background reading/
looking for ideas
• Deciding on a topic
• ...
Gather

Prepare
Measure

Gather

Share

Create
Preserve

•
•
•
•
•
•

Literature review
Research design
Research method
Re...
Create

Prepare
Measure

Gather

Share

Create
Preserve

•Data analysis
•Writing
•Edit/proofreading
•Bibliographic managem...
Preserve

Prepare
Measure

Gather

Share

Create
Preserve

•Managing and preserving
research output and data
•Research out...
Share

Prepare
Measure

Gather

Share

Create
Preserve

•Publication in books
•Publication in traditional
journals
•Open a...
Measure

Prepare
Measure

Gather

Share

Create
Preserve

•Strategic research
management (showcasing,
funding, collaborati...
Inclusive
•
•
•
•
•
•
•

Institutional repository
Online journal publishing
Research Performance Management
Division for R...
Best practice
Data
management
and retrieval

Identify grants
and funding
Identify
research
collaborators

20
Literature

21
Recent Reports

22
Sconul Research Lens

23
Part 3
Components and building
blocks of Research
Support Services
24
Steve the skateboarder

25
Direction
Need a
skateboard

Space to
practice

Need the
right attire
Need
technique
& skill

26
Strategy, structure &
policy
• Guided by a Strategic Plan
• Research Support Committee
• Policies for mandatory submission...
Laying the foundation
Cool t-shirt

Converse
shoes

Headphones

Sliding gloves

28
Laying the foundation
• Digital repository, SUNScholar rated
2nd in Africa
• Research Commons provides
dedicated space for...
Research Commons

30
Facilities & equipment
• Spaces – desk space, discussion rooms,
lounge, white boards
• Equipment - laptops, video conferen...
Staffing model
• Senior librarian
• RLC Academy participant, 2010
• USA Intern 2011

• Librarian
• RLC Academy participant...
Informal networking

33
Seminar Rooms

34
Individual Desk Space

35
Style
Events

37
Video Conferencing

38
Impact
• Usage – 6000/8000 card
swipes per month

• “The new Research
Commons motivates you
to come here and DO
your work....
Queries
• Average number of enquiries per day 15
• Technical (computers, printing,
username/passwords, etc.)

• General (R...
Defining features
Hairstyle

Loose,
open shirt

Beanie

Casual
demeanour

41
Defining features
• Research performance management
• Bibliometrics

• Digital services
• Research workshops

42
Signature elements
Look at
my wiggle

I’m unique

43
44
45
Partners
Language Centre
Research Office
Postgraduate and International Office
Centre for Teaching and Learning
Informatio...
Getting Active

47
Events for researchers
• Library Research Week
• Social hour

48
Exciting terrain

49
Supporting collaboration
• New Libguide for postgraduates
and researchers
• Page dedicated to supporting
collaboration
o W...
Supporting research process

51
Visual poll

52
53
Part 4
How do we Compare?

54
What’s lacking
• Research support charter
• Optimise service model
• Definition
• Differentiation of service
PhD, masters,...
How do we compare?
Similar across all the
libraries

Distinctive to one / two
libraries

• Thesis & dissertation repositor...
Go UJ! Get on with it!

57
References
• Auckland, M. 2012. Re‐skilling for research: an investigation into the
role and skills of subject and liaison...
References
• Mamtora, J. 2013. Transforming library research services: towards a
collaborative partnership. Library Manage...
References
• Stellenbosch University Library and Information Service (SULIS). (2011).
Research Commons concept document. U...
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Getting on with it (research support at an academic library) presented at University of Johannesburg,5-11-2013

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Getting on with it (research support at an academic library) presented at University of Johannesburg,5-11-2013

  1. 1. Getting on with it! Research support services at an academic library Lucia Schoombee SU Library and Information Service 5 November 2013
  2. 2. Contents • Context/background • Conceptual approach • Components / building blocks • Comparing 2
  3. 3. Part 1 Context and Background 3
  4. 4. Driving forces for change • • • • • Changing technologies Abundant digital information Increased understanding users Evolving research methods Scholarly communication Image from: breakingthespidersweb.blogspot.com 4
  5. 5. New modes of research • Different conceptual schools • Well-known models include: – Dr. Michael Gibbons’ New Production of Knowledge Mode 2 (1994) – Drs. Etzkowitz and Leydesdorff Triple Helix (1998) 5
  6. 6. “New Science” • • • • • • • • Problem-orientated Application-based Team-driven, partnership-based Multi-disciplinary, Interdisciplinary Transdisciplinary Heterogeneous, multi-cited Awareness of impact Social useful Beyond peer-review Image from: http://onlinetutoring.overblog.com 6
  7. 7. National Imperative • Research agenda set to transform SA into a knowledge society that competes effectively in a global system (Kaniki 2012) • Pertinent documents: • 2010 report by Centre for Higher Education Transformation • DHET Strategic Plan 2010-2015; DST Ten year innovation plan • Human Resource Development Strategy for South Africa • South Africa’s National Research & Development Strategy • National Plan for Higher Education in South Africa • Goals include: • Increased targets for high publication output rate • Increased enrolment in science, engineering and technology • Increased enrollment Masters and doctoral enrolments • Increase number of ppermanent staff with doctoral degrees Image from: http://www.sasportstours.co.za/international-inbound-tours 7
  8. 8. Institutional Imperative • Research Policy of Stellenbosch University (2008) & Strategic Plan for the Environment of the VR (Research) (2009) • Commitment to National System of Innovation and Government Research Agenda • Specific goals : ratio between undergrad and postgrad; increased through-put rate, half the completion time of masters & doctoral, increased numbers of PhDs and increased research output 8
  9. 9. RLC project (2009-2012) Research Portal • Robust discovery system which allowed federated searching Research Commons • Dedicated and supported space for research; an emerging researcher community Research librarians • Increased professional & research support skills • Developing leadership Digitisation • Digitisation of unique collections to improve accessibility and use by the wider research community 9
  10. 10. Part 2 SU Library Conceptual Approach to Research Support 10
  11. 11. Conceptual approach Inclusive 11
  12. 12. Holistic view Prepare Measure Gather Research life cycle Share Create Preserve 12
  13. 13. Prepare Prepare Measure Gather Share Create Preserve • Background reading/ looking for ideas • Deciding on a topic • Formulating a research question • Securing funding • Planning the project • Identifying skills deficits & planning for workshops 13
  14. 14. Gather Prepare Measure Gather Share Create Preserve • • • • • • Literature review Research design Research method Research proposal Ethical compliance Data collection 14
  15. 15. Create Prepare Measure Gather Share Create Preserve •Data analysis •Writing •Edit/proofreading •Bibliographic management •Comply with copyright & plagiarism Sketch by Aaron Leighton www.aaronleighton.com 15
  16. 16. Preserve Prepare Measure Gather Share Create Preserve •Managing and preserving research output and data •Research outputs •Research data Image from: http://timoelliott.com/blog/2013/06/big-data-boasts-cartoon.html 16
  17. 17. Share Prepare Measure Gather Share Create Preserve •Publication in books •Publication in traditional journals •Open access publishing •Conference papers •Publication in social media Image from: http://scistarter.com/blog/ 17
  18. 18. Measure Prepare Measure Gather Share Create Preserve •Strategic research management (showcasing, funding, collaboration) •Determine journal impact •Author productivity and impact reports •Profiling to increase visibility •Consider collaboration opportunities •NRF ranking applications 18
  19. 19. Inclusive • • • • • • • Institutional repository Online journal publishing Research Performance Management Division for Research Support Information Services (Faculty Librarians) Digital Services Campus partners 19
  20. 20. Best practice Data management and retrieval Identify grants and funding Identify research collaborators 20
  21. 21. Literature 21
  22. 22. Recent Reports 22
  23. 23. Sconul Research Lens 23
  24. 24. Part 3 Components and building blocks of Research Support Services 24
  25. 25. Steve the skateboarder 25
  26. 26. Direction Need a skateboard Space to practice Need the right attire Need technique & skill 26
  27. 27. Strategy, structure & policy • Guided by a Strategic Plan • Research Support Committee • Policies for mandatory submission theses & research articles 27
  28. 28. Laying the foundation Cool t-shirt Converse shoes Headphones Sliding gloves 28
  29. 29. Laying the foundation • Digital repository, SUNScholar rated 2nd in Africa • Research Commons provides dedicated space for researchers and postgrads 29
  30. 30. Research Commons 30
  31. 31. Facilities & equipment • Spaces – desk space, discussion rooms, lounge, white boards • Equipment - laptops, video conferencing, iPads, recording devices • Utilities - wireless, lockers, printing, photocopying, scanning, coffee • Reference collection - Research methodology, Scientific writing skills, Reference techniques, Dictionaries
  32. 32. Staffing model • Senior librarian • RLC Academy participant, 2010 • USA Intern 2011 • Librarian • RLC Academy participant, 2010 • Peer-assistance • Six masters and doctoral students with research experience
  33. 33. Informal networking 33
  34. 34. Seminar Rooms 34
  35. 35. Individual Desk Space 35
  36. 36. Style
  37. 37. Events 37
  38. 38. Video Conferencing 38
  39. 39. Impact • Usage – 6000/8000 card swipes per month • “The new Research Commons motivates you to come here and DO your work. Thank you!”
  40. 40. Queries • Average number of enquiries per day 15 • Technical (computers, printing, username/passwords, etc.) • General (Refworks, catalogue and database searches, room bookings, card access, coffee machine) • Other: translation, technical editing of thesis, reference techniques, etc.
  41. 41. Defining features Hairstyle Loose, open shirt Beanie Casual demeanour 41
  42. 42. Defining features • Research performance management • Bibliometrics • Digital services • Research workshops 42
  43. 43. Signature elements Look at my wiggle I’m unique 43
  44. 44. 44
  45. 45. 45
  46. 46. Partners Language Centre Research Office Postgraduate and International Office Centre for Teaching and Learning Information Technology Community Interaction 46
  47. 47. Getting Active 47
  48. 48. Events for researchers • Library Research Week • Social hour 48
  49. 49. Exciting terrain 49
  50. 50. Supporting collaboration • New Libguide for postgraduates and researchers • Page dedicated to supporting collaboration o Why collaborate o Using the tools (SciVal Experts, SciVal Spotlight, SciVal Strata o Virtual Networking Spaces (ResearchGate, Academia.edu, Mendeley, Social Science Research Network) o Collaboration Spaces 50
  51. 51. Supporting research process 51
  52. 52. Visual poll 52
  53. 53. 53
  54. 54. Part 4 How do we Compare? 54
  55. 55. What’s lacking • Research support charter • Optimise service model • Definition • Differentiation of service PhD, masters, supervisors • Data support • Unique author identification 55
  56. 56. How do we compare? Similar across all the libraries Distinctive to one / two libraries • Thesis & dissertation repository • Dedicated senior management position • Research output repository • Publication of online journals • Dedicated space (Research Commons) • Research data repository • Service provided primarily by faculty/subject/liaison librarians • Specialised services are provided for bibliometrics, data support, GIS, scholarly communication • Information literacy instruction exists • Partnerships exist with other research for postgraduate and researchers support units on campus • Research workshops address particular needs of postgraduates and researchers 56
  57. 57. Go UJ! Get on with it! 57
  58. 58. References • Auckland, M. 2012. Re‐skilling for research: an investigation into the role and skills of subject and liaison librarians required to effectively support the evolving information needs of researchers (conducted for RLUK) [Electronic]. Available: http://www.rluk.ac.uk/files/RLUK%20Re-skilling.pdf [Accessed June 9, 2013] • Drummond, R., & Wartho, R. (2009). RIMS: The research impact measurement service at the University of New South Wales. Australian Academic & Research Libraries [Electronic], 40(2). Available: http://www.ebscohost.com [2013, June 9] • Hart, G., & Kleinveldt, L. 2011. The role of an academic library in research: researchers' perspectives at a South African University of Technology. South African Journal of Libraries & Information Science [Electronic], 77(1). Available: http://www.ebscohost.com [Accessed June 9, 2013] • Hessels, L., & Van Lente H. 2008. Re-thinking new knowledge production: A literature review and a research agenda. Research Policy [Electronic], 37(4). Available: http://www.ebscohost.com [Accessed June 9, 2013]. 58
  59. 59. References • Mamtora, J. 2013. Transforming library research services: towards a collaborative partnership. Library Management [Electronic], 34(4/5). Available: http:/www.emeraldinsight.com [Accessed June 9, 2013] • Parker, R. 2012. What the library did next: strengthening our visibility in research support [Electronic]. Unpublished paper delivered at the The VALA 2012 16th Biennial Conference and Exhibition. Melbourne, Australia. Available: http://www.academia.edu/1419201/What_the_library_did_next_strength ening_our_visibility_in_research_support [Accessed June 9, 2013] • Research Information Network & Research Libraries UK. 2011. The value of libraries for research and researchers [Electronic]. London, Research Information Network. Available at: http://www.rin.ac.uk/system/files/attachments/value_of_libraries_for_scr een_1.pdf [Accessed June 9, 2013]. • Richardson, J., Nolan-Brown, T., Loria, P., & Bradbury, S. 2012. Library research support in Queensland. Australian Academic & Research Libraries [Electronic], 43(4). Available at http://www.ebscohost.com [Accessed June 9, 2013] 59
  60. 60. References • Stellenbosch University Library and Information Service (SULIS). (2011). Research Commons concept document. Unpublished. • Stellenbosch University (SU). (2012). Strategic Plan for the Environment of the VR (R). Unpublished. • Stellenbosch University Library and Information Service (SULIS). (2010). Strategic Directions 2010-2015. Unpublished. 60

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