2. What is conflicts?
If you don’t learn how to deal with
Conflicts is any conflicts, you will face a lot of serious
clash/problems problems in the future.
of different
ideas and Conflicts can be found and made for
interest anything. Example:
fighting over if you made a valid try
in touch.
Arguing how gets to visit grandpa
first
Having a disagreement over who
3. Major Sources of Conflicts
Resources: Many conflicts happen when two or
more people want the same thing but only one
can have it. Expectations: Many conflicts happen
Values and
because of different ideas about what is important or how
things should be done.
Emotions: Many conflicts happen because of hurt feelings
or anger. These feeling are usually a reaction to rudeness
or insensitivity.
4. The Conflict Cycle
Conflict
The way that you handle
conflicts now affects the
way that you will handle
conflicts in the future.
Attitude about Response to
conflict conflict
Different people deal
Consequences
of response to
conflict
with conflicts differently
http://www.youtube.com/watch?v=DsiayV5LuD0
5. Situation: Unfair distribution of kinds of
candy
Cause: ?
Conflict:?
Resolution: ?
Ideas to think about:
What caused the conflict?
How could it be solved?
Are there any ways to avoid conflicts?
6. Signs of conflicts
Disagreement – with another
person over an issue
Emotions – When conflict
begins you will feel emotions
(frustration, resentment, anger
etc.)
Others’ Behavior – If you
notice another person
becoming angry or frustrated
about a disagreement then
7. Mediation: A person who
Solving Conflicts helps solve the conflict.
Communicating during conflicts:
Negotiation Body Language
Step 1
The act of discussing the Listening
issues of a conflict to reach
an agreement. Important: Remember to communicate
and express what you feel.
- Speak openly and honestly
Step 2 Compromise - Be sure to only use the words that
The solution to a conflict in
explain how you feel
which each side gives up - Don not use abusive or threatening
something to reach an language
agreement. - Do not make demands or threats
- Avoid words that threten the other
person (insults)
Step 3 Collaboratio - Avoid using the word you. In a
n conflict, usually comes before an insult
The solution in a conflict in
or and accusation. Instead, use the
which both sides work
together to get what they
word I or me to describe your feelings.
