The document provides steps for how to properly apologize after making a mistake: 1) Figure out what went wrong by understanding any miscommunications or overreactions. 2) Take responsibility and own the mistake while prioritizing the person over the error. 3) Understand how your actions hurt the other person through your tone, behavior, etc. 4) Expressly say you are sorry to acknowledge the mistake and repair the relationship. 5) Look the person in the eye to convey sincerity.

1. HOW TO
APOLOGIZE?

2. 1) Figure out what went
wrong
What went wrong?
• Miscommunication? Misunderstanding ?
• Over-communication? Over- reaction?
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3. 2) Accept your mistake
• own it up, take responsibility
Person is more important than the
mistake
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4. 3) Understand the situation
• Understand what hurt them
Was it your
tone,actions,voice,behaviour..?
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5. 4) Say you’re sorry!
• Say the S word- It makes you
bigger
• Erases the thin line between
self-respect and Ego
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6. 5) Look into the person’s
eye
• convey to your counterpart as to how
honest you are and how much of it you
mean.
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7. 6) Smile about it
• smile at your foolishness
• have a good sense of humour
about it.
Humour softens the blow
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8. 7) Talk about the big picture
• what you really meant, why it was wrong
• what they mean to you and how important
they are
Most times the hurt is not about a situation but
the perception of a situation.
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9. 8) Express gratitude
• Appreciate the forgiveness
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10. 8) Appreciate yourself for
apologizing
• Apology tells how strong and mature you are
Best way to condition your behaviour is to
support yourself at it
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