Communication

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Communication

  1. 1. ListeningChoosing your wordsExpressing yourself Conflict Cycle Body Language
  2. 2. How should you respond to aconflict? (Choosing your words) Speak openly and honestly Use abusive or threatening language Demand or threaten the other person Insult the other person Accuse the other person
  3. 3. How to Express yourself:
  4. 4. The conflict Cycle: • Different people manage conflicts differently. • You may manage the conflict by avoiding the conflict, solving the problem, or becoming very angry. • There are then consequences for your response. These consequences can be positive or negative. • The way we handle the conflict then affects the way you deal with the next conflict that arises.
  5. 5. When in an argument, it is okay to lookaway from the speaker and/or not listen tothem?
  6. 6. Listening• When you are in a argument you must listen to the other person instead of interrupting them.• You have to give the person you are arguing with time to express their opinions too or else the conflict will not be solved.• Active listening is when you listen to what they say, think about it, and reply to it. This helps you understand what they said better.• You can listen through your body too. For example you can have body language that says you are ready to listen.
  7. 7. Thank you

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