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Conflict management


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Conflict management

  1. 1. Conflictmanagement
  2. 2. Web quest in Class11 p?w=106108
  3. 3. What You Will Learn to Do Determine causes of conflictLinked Core Abilities• Do your share as a good citizen in your school,community, country, and the worldSkills and Knowledge You Will Gain Along theWay Recognize the impact of conflict on relationships. Describe the four basic causes of conflict. Analyze five different types of conflicts Use "I" statements to facilitate effective communication
  4. 4. Conflict is a natural part of life. It can bepositive or negative depending on how youchoose to manage it. By recognizing potentialconflicts and their warning signs, andusing conflict management strategies to helpyou make appropriate decisions, you willhave confidence and be better prepared to dealwith conflict in the future.
  5. 5. Conflict can be defined as anysituation where incompatibleactivities, feelings, or intentionsoccur together.
  6. 6. • misunderstandingsCauses of • embarrassment Conflict • hurt pride • prejudiceCauses of Conflict • peer pressures • Varied perspectives on the situation • Differing belief systems and valuesCauses of resulting from personal background Conflict and accumulated life experiences • Differing objectives and interests
  7. 7. Relationship Data Interest Types of conflicts Structural Value
  8. 8. “I” messages have three parts:• to state a feeling,• to describe a specific behavior,• to state how it affects you.An example of the parts of an “I” message include“I feel” (state feeling) when you (describe specificbehavior) because (state how it affects you).For example, “I feel hurt when you tell someonesomething I told you in secret because I didn’twant anyone else to know.”
  9. 9. I want You both have the conflict. You must… work together to solve it constructively and respectfully.I feel … You both have feelings. You must express them to resolve the conflict. Keeping anger, frustration, hurt, fear, or sadness inside only makes the conflict more difficult to resolve.
  10. 10. My reasons You both have reasons forare … wanting what you want and feeling as you do. Ask for each other’s reasons and ensure you understand them. Recall that at times you must agree to disagree.My You both have viewpoints. Tounderstanding resolve the conflictof you is … constructively, you must see the conflict from both sides.
  11. 11. Maybe we should try You both need to… come up with wise agreements that make both people happy.Let’s choose and shake! You both must select the agreement that seems fair. You should not agree on a solution that leaves one party happy and the other unhappy.
  12. 12. You have control over how you choose to deal withconflict. In some cases, the best course of action isto walk away or do nothing at all. You may find itbest to ignore the conflict if• The issue or situation is unimportant or trivial toyou• You will probably not see the other person again• The other person is just trying to provoke a fight• The timing is wrong and a cooling-off period isneeded
  13. 13. The basic steps in managing conflict are asfollows:• Prepare yourself to deal with the conflict• Find a mutually agreeable time and place• Define the conflict• Communicate an understanding• Brainstorm to find alternate solutions• Agree on the most workable solution
  14. 14. Managed Conflict Out of Control Conflict Strengthens relationships and Damages relationships and builds teamwork discourages cooperationEncourages open communication Results in defensiveness andand cooperative problem-solving hidden agendasResolves disagreements quickly Wastes time, money and human and increases productivity resources Deals with real issues and Focuses on fault-finding and concentrates on win-win blaming resolutionMakes allies and diffuses anger Creates enemies and hard feelings Airs all sides of an issue in a Is frustrating, stress producingpositive, supportive environment and energy drainingCalms and focuses toward results Is often loud, hostile and chaotic
  15. 15. Each group will be provided a subject to provide a shortbriefing. Resources to support this activity may be foundon the web or using the student text resource providedbelow. Create a short briefing using powerpoint,, or on the following:a. What is conflict?b. How can conflict impact relationships?c. What are the four basic causes of conflict?d. What are the five different types of conflicts?
  16. 16. Resources eLe.pdf
  17. 17. Resources esolution.htm .html 08/02/getting-creative-in-mediation-2how- one.html olution.htm