The document discusses conflict management and resolution, defining conflict and outlining its causes. It examines the impact of conflict on relationships and provides strategies for effectively managing conflict, including recognizing warning signs, using communication techniques like "I" statements, and following steps to resolve issues in a constructive manner. The document also differentiates between managed and out of control conflict, and provides resources for learning more about conflict resolution.

1. Conflict
management

2. Web quest in Class11
http://www.zunal.com/webquest.ph
p?w=106108

3. What You Will Learn to Do
 Determine causes of conflict
Linked Core Abilities
• Do your share as a good citizen in your school,
community, country, and the world
Skills and Knowledge You Will Gain Along the
Way
 Recognize the impact of conflict on
relationships.
 Describe the four basic causes of conflict.
 Analyze five different types of conflicts
 Use "I" statements to facilitate effective
communication

4. Conflict is a natural part of life. It can be
positive or negative depending on how you
choose to manage it. By recognizing potential
conflicts and their warning signs, and
using conflict management strategies to help
you make appropriate decisions, you will
have confidence and be better prepared to deal
with conflict in the future.

5. Conflict can be defined as any
situation where incompatible
activities, feelings, or intentions
occur together.

6. • misunderstandings
Causes of • embarrassment
Conflict
• hurt pride
• prejudice
Causes of
Conflict • peer pressures
• Varied perspectives on the situation
• Differing belief systems and values
Causes of resulting from personal background
Conflict and accumulated life experiences
• Differing objectives and interests

7. Relationship
Data
Interest Types of
conflicts
Structural
Value

8. “I” messages have three parts:
• to state a feeling,
• to describe a specific behavior,
• to state how it affects you.
An example of the parts of an “I” message include
“I feel” (state feeling) when you (describe specific
behavior) because (state how it affects you).
For example, “I feel hurt when you tell someone
something I told you in secret because I didn’t
want anyone else to know.”

9. I want You both have the conflict. You must
… work together to
solve it constructively and
respectfully.
I feel … You both have feelings. You must
express them to
resolve the conflict. Keeping anger,
frustration, hurt,
fear, or sadness inside only makes the
conflict more
difficult to resolve.

10. My reasons You both have reasons for
are … wanting what you want and
feeling as you do. Ask for each
other’s reasons and
ensure you understand them.
Recall that at times you
must agree to disagree.
My You both have viewpoints. To
understanding resolve the conflict
of you is … constructively, you must see the
conflict from both
sides.

11. Maybe we should try You both need to
… come up with wise
agreements that
make both people
happy.
Let’s choose and shake! You both must select the
agreement that seems
fair.
You should not agree on
a solution that leaves
one
party happy and the
other unhappy.

12. You have control over how you choose to deal with
conflict. In some cases, the best course of action is
to walk away or do nothing at all. You may find it
best to ignore the conflict if
• The issue or situation is unimportant or trivial to
you
• You will probably not see the other person again
• The other person is just trying to provoke a fight
• The timing is wrong and a cooling-off period is
needed

13. The basic steps in managing conflict are as
follows:
• Prepare yourself to deal with the conflict
• Find a mutually agreeable time and place
• Define the conflict
• Communicate an understanding
• Brainstorm to find alternate solutions
• Agree on the most workable solution

14. Managed Conflict Out of Control Conflict
Strengthens relationships and Damages relationships and
builds teamwork discourages cooperation
Encourages open communication Results in defensiveness and
and cooperative problem-solving hidden agendas
Resolves disagreements quickly Wastes time, money and human
and increases productivity resources
Deals with real issues and Focuses on fault-finding and
concentrates on win-win blaming
resolution
Makes allies and diffuses anger Creates enemies and hard
feelings
Airs all sides of an issue in a Is frustrating, stress producing
positive, supportive environment and energy draining
Calms and focuses toward results Is often loud, hostile and chaotic

17. Each group will be provided a subject to provide a short
briefing. Resources to support this activity may be found
on the web or using the student text resource provided
below. Create a short briefing using powerpoint,
www.Sliderocket.com, or http://prezi.com on the following:
a. What is conflict?
b. How can conflict impact relationships?
c. What are the four basic causes of conflict?
d. What are the five different types of conflicts?

18. Resources
 http://www.helpguide.org/mental/eq8_conflict_resolution.htm
 http://cmhc.utexas.edu/booklets/fighting/fighting.html
 http://www.zunal.com/zunal_uploads/files/20110703100926en
eLe.pdf
 http://www.westbrookstevens.com/conflict_Resolution.htm

19. Resources
http://www.helpguide.org/mental/eq8_conflict_r
esolution.htm
http://cmhc.utexas.edu/booklets/fighting/fighting
.html
http://newresolutionmediation.blogspot.com/20
08/02/getting-creative-in-mediation-2how-
one.html
http://www.westbrookstevens.com/conflict_Res
olution.htm