Byron Long ~ Branding MarComm and CRM Resume ~ 2013

1. Byron Long
Fulton Street, San Francisco, CA 94117  E-Mail: hirebyronrlong@gmail.com
Objective
To provide exceptional client services and creative community management that develops and expands brand evolution, diverse
social presence, and customer success.
Experience
Ten Group Corporate & Lifestyle Concierge February 2013 – Current San Francisco, CA
• Global Hotel Specialists ‐ fulfilling accommodation‐only requests on behalf of our high net worth members, and developing
excellent working relationships with key staff at individual hotels around the world
• Package Holiday Specialists ‐ fulfilling global leisure travel requests on behalf of our high net worth members, including luxury
journeys and complex flight‐inclusive itineraries
• Transport Specialist ‐ fulfilling transport requests on behalf of our members globally; including car hire, rail, water travel
(ferry/boat hire), other ground arrangements (taxis/chauffeurs), and complex itineraries
• Worldwide Restaurants Specialist ‐ help our members to select and make the best possible bookings to suit their specifications
and meet their deadlines
• Tickets Specialist ‐ source tickets for concerts, theatre, film premieres and sporting events both in the UK and worldwide
Focus Pointe Global October 2012 ‐ Current San Francisco, CA
• Client Service Representative – Act as host to clients and assist them with their market research projects & respondents
Gilt Groupe (Jetsetter, Gilt City, Gilt Taste) August 2009 ‐ September 2011 New York, NY
• Senior Member Support Associate – Resolved member’s inquires for all nine online properties & mobile products concerning style
direction, promotions, financial transactions, & website navigation
• Project Assistant to Manager of Training and Development – planned, organized and managed resources for successful completion
of Customer First Training for 500+ Gilt employees
• Assisted management in resolving escalated customer issues, testing CRM platforms & social media monitoring tools, while
providing feedback to team members concerning service levels, metrics, and KPI’s
• Identified operational, technical and design issues on all online & mobile products then translated data into actionable
recommendations for senior management to streamline operations and new feature design
The Grace List March 2009 – October 2009 New York, NY
• Event Curator/Public Relations Director – Secured national & local media coverage for upscale event‐based social networking
singles group while managing social media efforts directed toward member acquisition and retention
• Acquired and negotiated sponsorships/branding opportunities with beverage distributors, restaurant groups, and TV while
scouting venues for multiple events with 50+ attendees
NBC/Mark Burnett Productions/Reilly Worldwide September 2008 ‐ October 2008 New York, NY
• “The Celebrity Apprentice 2” – Consultant to task producers to develop and execute design, managerial, sales & marketing
contestant project tasks
Education
University of Texas at Austin May 2006
B.S., Corporate Communication, McCombs School of Business‐ Business Foundations Program, Spanish Concentration
Skills
Mac/PC, Microsoft Office Suite, Salesforce, Adobe Photoshop, Adobe Online Marketing Suite, Shopify, Shipedge, Citrix, JIRA,
LexisNexis, Factiva, Cision Point MediaSource, CPM/CPC, ISISPOS, Constant Contact, Genbook Online Scheduling