Misael Canto's Curriculum Vitae

1. MISAEL I.
CANTO
Sustainable Tourism Specialist
OBJECTIVE
ADDITIONAL TRAINING
WORK EXPERIENCES
EDUCATION
Bullet Tree Falls Village, Cayo District,
Belize
Sales & Marketing Coordinator -
+501-615-4863
+501-661-1769
misaelcanto13@hotmail.com
2008 – Sacred Heart Junior College,
San Ignacio, Cayo
Associate Degree in Tourism
Management
2005 – Sacred Heart College, San
Ignacio, Cayo
High School Diploma
May 2016 – Certificate: Sustainable Tourism Training
for Hotels, Tour Operators and Destinations; Global
Sustainable Tourism Council (GSTC), Washington, DC
Introduction to Sustainable Tourism; GSTC’s Key Program
Areas; Marketing Sustainability; GSTC Criteria for Hotels &
Tour Operators; GSTC Criteria for Destinations
July 2016 – Certificate Course: Sustainability Practices for
Tourism Leaders; Sustainable Destinations Alliance for the
Americas (SDAA), Virtual Classroom Educational Portal of
the Americas, Organization of American States (OAS)
Introduction to Sustainable Tourism & The Triple Bottom
Line; Sustainable Tourism Tools, Strategies & Standards;
Introduction to Sustainable Destination Management,
Tourism Inventory, Vision & Goal Setting; The Visitor &
Resident Experience & Effective Destination Management;
Developing Destination Marketing & Positioning Strategies
February 2016 – Certificate: How to Communicate with
Diplomacy, Tact and Credibility, Mr. Paul Lecky, The
University of the West Indies (UWI) Open Campus, Belize
2014 – Copy Right and Trade Mark Training; BELIPO
October 2018 - Present - Carmelita Gardens, Santa Familia
Village,
Property Manager & Digital Marketing Consultant:
Directly incharge of Property Management for development,
Workaway/Volunteer Program and Organic Farm. Supervises
House-Keeping, Landscaping, Maintenance and Organic
Farm Staff as well as resident volunteers. Manages social
media portals, co-ordinates and executes events, itineraries
and tours, compiles and publishes monthly newsletter
and sales manual with focus on sustainability and self-
sufficient living/lifestyle. Manages rental program and leads
landscaping design, furnishing, accessorising and interior
design for development as well as organic farm.
January 2017 - Present – RawSpa EcoLodge, Bullet Tree
Falls Village
Sustainable Tourism Specialist/Property Manager:
Developed 5-Year Management/Operational Plan for RawSpa
Belize. Works on implementation of said plan, incharge of
overall day-to-day operation of said establishment and works
closely with fellow Property Manager/Marketing Director and
oversees and approves his responsibilities/duties.

2. MISAEL I.
CANTO
Sustainable Tourism Specialist
WORK EXPERIENCES
July 2015 - December 2016 – The Belize Tourism Board,
#64 Regent Street, Belize City
Sustainable Tourism Specialist: Conducted research,
developed training related to sustainable (and best)
practices for hoteliers, tour operators, tour guides and other
key destination stakeholders while ensuring that relevant
training relates to the standards that were being developed
and the conservation aspect of Quality Assurance & Industry
Standards. Additionally, the Sustainable Tourism Specialist
liaised with industry partners to address impacts in regards
to climate change, and other pressing conservation matters
from a regional and international standpoint. Developed
a Best Practices Manuals for Small hotels and carried out
a Best Practices for Guides and Boat Captains Workshop,
Contingency Planning; among other similar trainings and
workshops in Belize City, Placencia Village, Dangriga
Town, Caye Caulker and San Pedro. Contributes input on
sustainable practices from a tourism perspective as a
member of the National Birds Working Group, Manatee
Working Group, National Watersheds Taskforce, Energy
Efficiency Working Group, etc. Aided in the development and
implementation of a National Wildlife Awareness Strategy;
updating of the National Biodiversity Strategy and Action
Plan, formation of the National Watersheds Task Force and
other similar initiatives.
July 2013 - July 2015 – The Belize Tourism Board, Cayo
Welcome Center, Savannah Area, San Ignacio, Cayo
Hospitality Officer: Welcomed and provided visitor
information to arriving guests at the Cayo Welcome Center
Information Desk. Provided feedback to Hospitality and
Information Manager and oversaw the day to day operation
of information desk to include Public Relations with other
government agencies and Stake Holders and supervision
of a fellow Hospitality Officer. Welcomed and conducted
tours for Primary, Secondary and Tertiary level schools
from surrounding communities and other districts. Assisted
in keeping records for the department: Inventory, Activity
Report, Surveys, helped prepare information/collateral
packages, planned, executed and reported on various
events throughout the year aimed at raising awareness in
both locals and visitors on various cultural and historical
dates/holidays while working with a set budget. Performed
any other duties delegated from time to time to maintain a
high level of efficiency within the department such as proof-
reading of guides and other documents in both English and
Spanish, itinerary and location suggestions for photo shoots,
etc.
PROFESSIONAL SKILLS
Computer literate. Adobe Suite.
Microsoft Office Suite. Strong
communication, organizational,
analytical and interpersonal skills.
Works well alone and with others on
teams.

3. MISAEL I.
CANTO
Sustainable Tourism Specialist
WORK EXPERIENCES
November 2012 - March 2013 – Mariposa Jungle Lodge,
San Antonio Village, Cayo
Office Manager: Helped manage lodge office and was in-
charge of supplies, management, staff scheduling, tour
scheduling, worked as a concierge when lodge manager
was off duty. Assisted with sales/reservations when Sales/
Marketing Manager was away and assisted with other lodge
tasks as needed.
February 2012 - November 2012 – Table Rock Jungle
Lodge, Mile 5 Cristo Rey Road, Cayo
Guest Services Manager/Bartender: Worked with
owners to improve general practices and implement new
procedures and ideas. Worked in conjunction with owners
on overall office responsibilities which included reservations,
guest services (front-desk, concierge), petty cash control,
gift shop sales and inventory and office and kitchen staff
scheduling and supervision. Created, designed, updated
and improved personalized welcome notes for incoming
guests, sales manual, booking terms and conditions, guest
information booklets for rooms and created (excel) package
breakdowns for all packages. Worked with house-keeping
staff to improve and introduce in-expensive and unique
ideas for honeymooners, and others on special occasions.
Was resident manager when owners were out for off-time
and off property (for up to a week). Was bartender and host
once a week for the first 3 weeks and for 6 days/evenings
the last week of each month. Acquired and improved on bar
skills, occasional guest complaint management, responded
to Trip Advisor Reviews and approached Travel Trade
Partners and introduced and fostered business/working
relationships.
October 2009 - February 2012 – Francis Ford Coppola’s
Central Reservations Office, San Ignacio, Cayo
Reservations/Sales Agent: Initiated written and verbal
communication with prospective guests and carried
forth reservation procedures for Blancaneaux Lodge,
Turtle Inn Resort, La Lancha Hotel and Jardin Escondido.
Became familiar with TAs, WSs, TOs, DMCs and other
travel trade partners and gained a range of knowledge
within the tourism industry for Belize, Guatemala and
Argentina. Prepared detailed itineraries including in-bound
transportation (including in-country ground transportation,
helicopter transfers and private charters) and tours,
prepared reservation files, worked with online booking
portals such as www.tablethotels.com, www.mr&mrssmith.
com, Kiwi Collection, Great Small Hotels, i-escape, jetsetter.
com, ruelala.com, etc.
HONORS & ACTIVITIES
2017/2018 - Superhost Airbnb
2017/2018 - BTIA Board Member,
Cayo Chapter
2016 - Creative Director, The Design
Haus & Pot of Proteus Magazine.
2016 – Belize Book Industry
Association (BBIA)
2nd Place, Belize Literary Prize 2015
2015 - Present - President, BTB
Green Team
2010 - Present – Active member,
Team Leader
The Ambassadors Youth Group:
2010 – April 2014 – Team Leader
Rays of Light Kids Club: Planned and
carried out all fundraising efforts.
Supervised 12 team leads/volunteers
2006-07 – San Antonio United
Pentecostal School; St. Andrew
Primary School
Volunteer tutor and reading program
facilitator
2005 – Caribbean Examination
Council (CXC)
Certificate of Excellence

4. May 2009 - October, 2009 – Francis Ford Coppola’s
Blancaneaux Lodge, MPR, Cayo
Front Desk Clerk/Concierge: Reviewed reservation files,
conducted check in/orientations, responded to inquiries,
posted room charges, fully planned tours/activities and
transfers. Became familiar with wholesalers, travel agents
and agencies, processed guest checkouts, worked
closely with their Central Reservations office.
November 2008 - May 2009 – Francis Ford Coppola’s
Turtle Inn, Placencia Village, Stann Creek
Front Desk Clerk: Reviewed reservation files, conducted
guest check-in/orientations, responded to inquiries,
posted room charges, helped plan tours/activities and
transfers. Became familiar with wholesalers, travel agents
and agencies, processed guest checkouts, worked
closely with their Central Reservations office.
2006 – BETEX, Princess Hotel & Casino, Belize City,
Belize
Planned, designed and prepared marketing tools prior
to event for Casa del Caballo Blanco Resort, San Ignacio,
Cayo. Represented resort during two-day event while
interacting with stakeholders in the tourism industry.
MISAEL I.
CANTO
Sustainable Tourism Specialist
LANGUAGES
REFERENCES
Bilingual (Spanish and English;
Written & Verbal/verbally fluent in
Yucatec Maya)
Excellent References Available upon
request.