This document discusses using Pareto analysis to identify the key causes of employee dissatisfaction. It provides an example analysis of the causes of dissatisfaction among employees. The analysis shows that family life, odd working hours, lack of interest, poor pay, and job insecurity account for over 80% of dissatisfaction. Addressing these major factors could significantly improve overall employee satisfaction.

1. EMPLOYEE DISSATISFACTION
QCL V4
PARETO ANALYSIS

2.  Pareto Analysis is a statistical
technique in decision-making
used for the selection of a
limited number of tasks that
produce significant overall
effect.
 It uses the Pareto Principle
(also known as the 80/20 rule)
that by doing 20% of the work
(Vital few), you can generate
80% of the benefit of doing the
entire job.

3. Arrange the
rows in the
decreasing
order of
importance
of the
causes
Form an
explicit
table
listing the
causes and
their
frequency
as a
percentage
Add a
cumulative
percentage
column to
the table
Plot with
causes on x-
and
cumulative
percentage
on y-axis
Join the
above points
to form a
curve
Plot (on the
same graph)
a bar graph
with causes
on x- and
percent
frequency
on y-axis
Draw a line at
80% on y-axis
parallel to x-
axis. Then
drop the line
at the point
of
intersection
with the
curve on x-
axis. This
point on the
x-axis
separates the
important
causes (on
the left) and
trivial causes
(on the right)
Explicitly
review the
chart to
ensure that
causes
accounting to
at least 80%
of the
problems are
captured

4. When to use it?
 When analyzing data about the
frequency of problems or causes in a
process.
 When there are many problems or
causes and you want to focus on the
most significant.
 When analyzing broad causes by
looking at their specific components.
 When communicating with others
about your data.

5. STRATIFICATION OF EMPLOYEE
DISSATISFACTION
 ODD WORKING HOURS
 LACK OF INTEREST
 WORK LOAD
 POOR PAY
 JOB INSECURITY
 LACK OF PROMOTION
 POOR BENEFITS
 FAMILY LIFE
 HEALTH ISSUE
 CAREER DEVELOPMENT.

6. PRIORITIZED TABLE
Sl.No. CAUSE FREQUENCY COMULATIVE
FREQUENCY
1 Family Life 22 22
2 Odd Working Hours 18 40
3 Lack Of Interest 16 56
4 Poor Pay 11 67
5 Job Insecurity 8 75
6 Work Load 7 82
7 Lack Of Promotion 6 88
8 Poor Benefits 5 93
9 Health Issue 4 97
10 Career Development 3 100

7. PARETO ANALYSIS
Frequency
0
20
40
60
80
100
22
18 16
11 8 7 6 5 4 3
22
40
56
67 75 82 88 93 97 100
Frequency
Cumulative%
Cumulative %

8. SYMPTOMS THAT ACCOUNT
FOR 80% FREQUENCY
Family Life
Odd Working Hours
Lack Of Interest
Poor Pay
 Job Insecurity

9. PROBLEM DEFINITION
 Sometimes due to workload, employees
have to work even after their working
hours.
 Evenings are the best time to spend
quality time with your spouse and
children and those are actually your
working hours.
 Due to different transfers which take
place in the offices, employees have to
live away from their family.
 Your life as an employee can be very
lonely and frustrating at times.
FAMILY LIFE

10. ODD WORKING HOURS
 Most of the BPOs (Business
Processing Outsourcing) in India
support overseas operations and
majority of professionals have night
shifts.
 In majority of cases Indian BPO
jobs mostly have odd hours.
 Odd working hours leads to weird
eating schedule.
 Sleep is also affected.

11. Lack Of Interest
 Today everyone focus on getting
best job suited according to their
interest.
 Due less opportunity in that
particular field they are forced to
work in the places where they don’t
have interest and so they are
unsatisfied.
 Work without interest is found to be
comparatively more tiresome.

12. Poor Pay
 In private sector, people are
recruited at low wages which is not
sufficient for livelihood.
 The stress of paying bills with
limited income, causes many
workers to feel dissatisfied with
their jobs.
 Low wages family are more at risk
for health problems.

13. Job Insecurity
 Due to high competition among the
employees, job is not secured.
 There are larger number of
employers for the particular post as
compared to the available vacancy.
 Job insecurity leads to stress among
the individual.

14. LESSONS LEARNT
 We learnt about the different
problems which leads to Job
switching.
 With the help of pareto graph,
we analyzed the most
significant causes of job
switching.
 It enable better preparation
and improvements in decision
making for future challenges.