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Observation exercise
1.
2. STORE #1: WALMART
Store draws me in with greeting employees and big entrance
Automatic door= feels welcoming
The sign is very big (across the whole store)
The sign tells me that the store has a wide range of items
Environment: bright blue on walls, mostly white. I feel comfortable
walking through the store
Mosaic tile= makes the environment feel more classy
Very high ceiling= lots of space
Medium loud from customers
Music playing very quietly in the background. Blends in naturally
3. STORE #1 WALMART (CONTINUED)
Warm
Crowded with merchandise
No distinctive smell
Cash register located in the front of the store
Store security is very sparse and dispersed
I wanted to stay at least an hour in the store
Personnel: We need to first initiate contact with sales person
Salesperson do not have a script
Treat everyone equally
Ratio of salespeople to customers: around 1: 20
4. STORE #1: WALMART (CONTINUED)
Employees range from as young as 20 to as old as 70. Equal amount of
males and females
Salespeople are not using store products
Have a uniform
The salespeople were clean and courteous and matched the store’s
image
Product: I noticed bags of chips lined up neatly
Central display table hanging from the ceiling
Products arranged by function
Some have free samples, some don’t
Some products are at eye level, some are not
The chips are always on the top of the counter
5. STORE #1: WALMART (CONTINUED)
Expensive items in the back, least expensive ones in the front
Chips, snacks, and shampoos were easiest to find
Gums, candies, magazines near the cash register
Customers were with people
Mostly adults