1. Yolanda Brito
2407 S. Victoria Ave. Los Angeles, CA 90015
323.401.2073
mendoza.yolie323@gmail.com
Summary
Highly motivated, detailed, self-starter with 5 years of experience in customer
service. Highly motivated, detailed, self-starter with 5 years of experience in
customer service. Seeking employment that will utilize skills set to achieve
company goals and promote career advancement.
Education Susan Miller Dorsey Senior High School
Santa Monica College
2010
2012-Present
Experience
Front Office Supervisor, Figueroa Hotel
285 total rooms
Staff Training, Scheduling
Assisted manager with Payroll and Incentives
Purchasing Supplies
Inter Department Communications
Resolve customer complaints, anticipate potential problems by
reviewing and monitoring complaints
Develop, empower, conduct performance.
Monitor and maintain the Front Office systems and equipment to
ensure optimum performance.
Book and sale reservations
08/2014-
Present
Manager Assistant/receptionist, S & S Hardwood Floor and Supply
Customer Service
Greet customers and assist them while sales representative was
available
Answer high call volume and direct calls to correct departments.
Loyal messages, distribute correspondence. Distribute faxes and
filing.
Purchase supplies for all 7 stores.
Assisted Accounting department with payroll and with accounts
payable by following up customers to make payments on time.
Assist Purchasing department by entering Purchase order on the
system.
Loan Modification & Short Sale Processor, IFC Realty
03/ 2013-07-
2014
2. In a very organized manner informed the owner of the company
status of the files daily.
Kept daily schedule up to date and checked the status of the sale
dates.
Once a sale date is placed on a property, was in charge of following
up with the lender to get sale date postpone.
Gather and prepared all the information need to submit a file for a
loan modification from beginning to end.
Follow up on a weekly basis with each lender to check the status
on each file.
On short sales, maintain communication with selling and buying
agent for status and documentation required.
Contact short sale negotiator requesting status and negotiate if there
is any disagreement with the offer presented.
04/2011-
02/2013
References
Available upon request
